Stayed oct 2012 for 2 nights. Breakfast was excellent and there is a Starbucks just outside with a bar/ cafe area next door that looked like fun if you had a group. My issue was with how the front desk handled a pre- paid booking I had. They stated the agent in china ( which is a sub agent of the European one I used) had not paid them yet. Luckily my colleague was with me and lent me the cash (they wanted full room payment) until it was sorted. What happened was my sub agent paid and shangrila could see money. Coming in but it did not hit their account she. I checked in. Really they saw the incoming g money but would not check me in without paying again . This has never happe ex to me in years travelling in Asia and not very customer fridndly. All sorted by evening and they gave me my 2nights paymentI cash back but took ages at the desk with paperwork the hotel is fine and food nice but I think for the money you could stay nicer.
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- Also Known As:
- Shangri La Hotel Chengdu
- Shangri La Chengdu