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Shangri-La Hotel Chengdu
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Reviews (2,368)
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All reviewscafe zhorizon clubacross the riverirish barbars and restaurantsriver viewlobby loungeconcierge staffgreat facilitieswonderful hotelroom was spaciouspanda reservefitness centerchinese restaurantspecial thanksbuffet breakfastbusiness trip
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Reviewed October 9, 2012

Good hotel, nice rooms and bathrooms, riverview rooms are worth the extra money, gym and pool are great, the Shang Palace restaurant is excellent and reasonably priced (also compared to some Chinese restaurants in the immediate vicinity). Mr. Sky Zhou is very helpful at the concierge desk, others tried to sell us limo services at steep prices for places we could easily reach by bus. Luckily we declined the limos. Café Z had decent food but filthy placemats, chairs, napkins etc. that are below Starbucks’ standard are clearly not ok for a first-class hotel. Room service breakfasts are the much better option.

  • Stayed: October 2012, traveled as a couple
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1  Thank Leopard154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

We stayed at this hotel during a Grand Tour of China with Cox and Kings. Although we stayed for 2 nights, our time in the hotel was limited due to our hectic schedule.
We were booked into an Executive River View room which was large, with an excellent quiet air conditioning system and no road noise - so peaceful. The shower head had the usual Shangri La fault - it wouldn't stay in position.
The hotel is large and during our visit full of Chinese and really buzzing.
The selection for breakfast was large and extensive.
Because we opted out of the planned excursion for the day and decided to visit Jinli Strret market, we must thank Sky on the concierge team who helped plan our trip, it was one of the highlights of the tour. We were jostling along with what felt like millions of Chinese, taking photos and being photographed - wonderful, such an experience.

  • Stayed: October 2012, traveled as a couple
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1  Thank Clive Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

Typical Shangri-La style and quality with spacious, comfortable rooms and a good choice of eating and drinking options. Service was very helpful. I'd recommend using the hotel car who have a special rate to take you to the panda reserve. The driver will accompany you around the reserve if you wish and then bring you home.

Room Tip: There is a big building development just starting next door to the hotel. We could hear a bit of noise from our room at the back of the hotel though it wasn't too bad. As the work has barely started it will doubtless get busier and noisier so I'd recommend asking for a room that's as far away from the building work as possible.
  • Stayed: September 2012, traveled as a couple
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2  Thank P_W68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

The only place to stay in Chengdu, IMO.. Rooms were great.
Were upgraded to the Horizon suite even before we told them we were a member of Golden circle.. The restaurant was decorated superbly! What really made this place was the staff, so friendly and helpful. I would specifically like to mention the concierge team who helped us were sensational in particular Jack was fantastic!

The buffet looked amazing and had one of the best spreads I have seen, definately in China anyways, Although the only downside i felt was the taste... all the dishes tasted the same and extremely bland, i guess looks arent everything with food...

The spa, sauna, steam room was Exceptional!

  • Stayed: September 2012, traveled with family
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Thank SSSBBQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

Being a regular of Shangri-La hotels across China, I have come to expect nothing but the best, which is what the hotel chain usually delivers. Perhaps this explains why I was somewhat disappointed by our stay there. The welcoming teapot was in our room upon arrival, but it was empty (and was never filled during our two day stay there despite my requests). We had several difficulties caused by the staff being unable to understand english and our inability to properly speak chinese. I found it amusing, for example, when my request for a bathrobe (there were not the usual two bathrobes in our room upon arrival, but only one) was interpreted initially as a request for a battery! These are all very small annoyances, but they seemed to add up, despite all the great efforts of the staff to address them.

Stayed: September 2012, traveled as a couple
2  Thank DCTravelerG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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