We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (492)
Filter reviews
492 results
Traveler rating
419
46
12
5
10
Traveler type
Time of year
LanguageAll languages
More languages
419
46
12
5
10
Show reviews that mention
All reviews butler service yan ting social restaurant spg platinum suite upgrade rooftop bar bath amenities automatic toilet the toilet seat double sinks high tech the hotel manager turn down service great property excellent stay welcome drink concierge team
Filter
Updating list...
6 - 11 of 492 reviews
Reviewed September 1, 2018

Great experience - welcomed with a suite upgrade as SPG Platinum by the hotel manager and butler team. The staff is very friendly and helpful. Enjoyed some best breakfast and the chief cook even wrote us some recipes for my favorite dishes. The suite was large and the bed was comfortable. All amenities are top-notch.

I have been recommending St Regis Chengdu to all of my friends who have travel plans there.

  • Stayed: June 2018, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Lonaysta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelKoltes, 总经理 at The St. Regis Chengdu, responded to this reviewResponded September 2, 2018

Dear Valued Guest,

Thank you for taking the time to share your feedback regarding your recent stay with us at The St. Regis Chengdu.

We are very glad to know that our staffs’ service and hotel facilities helped in making your stay exceptional. Your encouraging review is being shared with the team who in turn will strive to excel beyond our distinguished guests expectations.

Once again, thank you for your very kind comments and we truly hope to have the pleasure of welcoming you back in the future once again.

Yours sincerely,
General Manager
Michael Koltes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2018

It was a pleasure to work with Jenny Li, Account Director of St Regis, Chengdu for our meeting in August. Communication was good and clear. Any problems that we have, Jenny would try her best to resolve it.

I would also like to mention Yolanda Yuan, Director of Sales. She would get herself involved in a few occasions to make sure everything was in order. 2 thumbs up!

We have been to many 5 stars hotels but to have Butler service for every room is rare! If you are looking for a different service experience for your participants in your next business event, do give St Regis a try! Cheers.

  • Stayed: August 2018, traveled on business
    • Rooms
    • Service
1  Thank VOSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelKoltes, 总经理 at The St. Regis Chengdu, responded to this reviewResponded August 27, 2018

Dear Valued Guest,
Thank you for taking the time to share your feedback regarding your recent stay with us at The St.Regis Chengdu.
We are very glad to know that our sales Yolanda and Jenny helped in making your visit enjoyable. And our butler service has been a signature of St. Regis experience for more than a century, we offer this personalize service of every one of our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.
Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!
Sincerely,
Michael Koltes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2018 via mobile

Had an excellent stay at St. Regis for a short weekend. The hotel is located at the city centre and only a short walk to the shopping street. My room is spacious, elegant and very high tech. Don’t forget to try their signature bloody mary at the Decanter lounge, a great place to relax and chill-out after work! Thanks for the great service and I will return back during my next Cheungdu visit!

Stayed: June 2018, traveled on business
1  Thank CLMHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelKoltes, 总经理 at The St. Regis Chengdu, responded to this reviewResponded July 31, 2018

Dear Valued Guest,
Thank you for staying with The St. Regis Chengdu and sharing your feedback, I'm very glad to hear that an memorable and pleasant stay and our team members were able to provide you with services that go beyond.
Thank you again for your kind commnets we look forward to welcome you back very soon.

General Manager
Michael Koltes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2018 via mobile

Enjoyed the stay. I think if we went back we would try it again. I really enjoyed the quiet and peaceful stay when we were in the room. Me and the family have visited many and this was something that really felt comfortable.

Stayed: July 2018, traveled with family
1  Thank Foodfantastic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelKoltes, 总经理 at The St. Regis Chengdu, responded to this reviewResponded July 29, 2018

Dear valued guest,
Thank you for taking the time to share your feedback with us. We are delighted to read that you enjoyed your recent stay with us, and has a memorable stay at The St.Regis Chengdu.
Once again, thank you for being our guest and we look forward to your next stay.
Yours sincerely,
General Manager
Michael Koltes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2018 via mobile

I had a great stay at the St.Regis Chengdu. Such great property and great people who works there. Staffs are very helpful and friendly . Western restaurant have dinner buffet with too many options of Chinese food and western food. Fitness center and swimming pool is worth to recommend.

Stayed: July 2018, traveled on business
Thank Stanleytenzin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelKoltes, 总经理 at The St. Regis Chengdu, responded to this reviewResponded July 18, 2018

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at The St. Regis Chengdu.

We are very glad to know that our staffs’ service and hotel facilities helped in making your stay exceptional. Your encouraging review is being shared with the team who in turn will strive to excel beyond our distinguished guests expectations.

Once again, thank you for your very kind comments and we truly hope to have the pleasure of welcoming you back in the future once again.

Yours sincerely,
General Manager
Michael Koltes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews