This is by far one of best hotel stay experience I had in China, was upgraded to club floor during my stay and the services that I received was impeccable, as Club Floor guest we are not only entitle for lounge access but also free usage of Mercedes chauffeur driver car within the inner-city limit area. Club Lounge Manager Bryan will skillfully watch on every guest and ensure good service and privacy are also given.
The hardware: The room are spacious, luxury modern chic-style, comfortable, full of creature comfort amenity, Nespresso machine, auto-curtain, luxury marble bathroom with Toto smart WC which is very much welcomed , this is a property specification are build beyond any standard 5 stars facilities. The location of hotel is good in central of Chengdu and never too far from any local sighting and shopping.
The software: Amazing service is the only word, attentions to details are truly excellent and grateful from Chamber lady, driver, doorman, to guest relationship, all of them will provide more than what is expected from their role to ensure the wellbeing of the guest been taking care of.
Service level: this hotel will do what others can’t period! For example, I was in the need of Citibank ATM and our driver will drive across the town just to locate the place for me and also one of my friend forgotten her phone charger in the hotel and Club Lounges relationship executive Agnes offered to deliver it personally after her night shirt cause it’s the address given are close to hers….
I must congratulate the management of the hotel to provide such a high level of service standard, personalize training and attentions to detail are mind blowing. This is a gems not to be miss and will return again and again. This should rank #1 in Chengdu hotel ranking!!!
- Official Description (provided by the hotel):
- The Ritz-Carlton, Chengdu IntroductionOverlooking the city's central Tianfu Square, The Ritz-Carlton, Chengdu offers travelers an ideal base from which to explore Chengdu's cultural and culinary wealth as well as the vast, emerging potential of Western China's dynamic economies. With guest rooms from the 28th to the 41st floor, this 353-room luxury hotel features unmatched views of downtown Chengdu paired with the comfort, privacy and personalized service offered by Ritz-Carlton hotels the world over. Guest rooms include walk-in closets, 5-fixture bathroom's featuring paired sinks, a bathtub, an enclosed shower, and a TOTO intelligent toilet. 113 Ritz-Carlton Club Level rooms and 55 suites feature 800-thread-count linens, personal Butler service and a host of thoughtful accoutrements. The Ritz-Carlton, Chengdu has recently upgraded the "Ritz-Kids" program. From the moment they arrive at The Ritz-Carlton, Chengdu, we welcome kids by encouraging them to explore the sights and sounds of the hotel and its environment on their own or with their family. From the check-in at our special Kids' Corner to the in-room camping and treasure hunt, every experience is a moment to treasure. Also, let us turn your kids into little chefs in our kids' cooking class. Finally, indulge in the Sunday Family Brunch or the lively Canton Kids menu at Li Xuan. The luxury Chengdu hotel offers memorable and diverse dining opportunities at each of its four restaurants and bars. Its Li Xuan Chinese Restaurant specializes in Cantonese and local Sichuanese creations; SPICES, an all-day dining restaurant, features classics of the Italian, Japanese, Southeast Asian and Chinese cuisines prepared at live cooking stations; The Lobby Lounge hosts a traditional English Afternoon Tea in addition to a sophisticated menu of classic cocktails while the stylish FLAIR lounge serves fresh sushi and Asian-inspired tapas indoors and on an outdoor patio to the accompaniment of a live DJ. Meeting spaces include a Grand Ballroom, Junior Ballroom and seven additional meeting rooms totaling 1,700 square meters of function space. Guests will find relaxation and wellness on the 23rd floor with the full-floor luxury Ritz-Carlton SPA, an indoor swimming pool with underwater music and Fitness Center with state-of-the-art Technogym equipment ... more less
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