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“Heaven in Chengdu”

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The Ritz-Carlton, Chengdu
Ranked #2 of 2,676 Hotels in Chengdu
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
66 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Heaven in Chengdu”
Reviewed December 29, 2013

This is by far one of best hotel stay experience I had in China, was upgraded to club floor during my stay and the services that I received was impeccable, as Club Floor guest we are not only entitle for lounge access but also free usage of Mercedes chauffeur driver car within the inner-city limit area. Club Lounge Manager Bryan will skillfully watch on every guest and ensure good service and privacy are also given.

The hardware: The room are spacious, luxury modern chic-style, comfortable, full of creature comfort amenity, Nespresso machine, auto-curtain, luxury marble bathroom with Toto smart WC which is very much welcomed , this is a property specification are build beyond any standard 5 stars facilities. The location of hotel is good in central of Chengdu and never too far from any local sighting and shopping.

The software: Amazing service is the only word, attentions to details are truly excellent and grateful from Chamber lady, driver, doorman, to guest relationship, all of them will provide more than what is expected from their role to ensure the wellbeing of the guest been taking care of.
Service level: this hotel will do what others can’t period! For example, I was in the need of Citibank ATM and our driver will drive across the town just to locate the place for me and also one of my friend forgotten her phone charger in the hotel and Club Lounges relationship executive Agnes offered to deliver it personally after her night shirt cause it’s the address given are close to hers….

I must congratulate the management of the hotel to provide such a high level of service standard, personalize training and attentions to detail are mind blowing. This is a gems not to be miss and will return again and again. This should rank #1 in Chengdu hotel ranking!!!

Room Tip: Go for high floor
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yoong w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiantian K, General Manager at The Ritz-Carlton, Chengdu, responded to this review, February 4, 2014
Thank you very much for taking time to write such a wonderful review! I have personally thanked Ryan, Agnes, the drivers, guest service staff, housekeeping and our Butler team for all they did to make you feel at home in our hotel! I was especially touched to read about the personal service Agnes provided to you. I know with comments such as this our team will be inspired to offer even better service to our guests in the future!
Warm regards,
Chris Clark
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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480 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
sgtpepa
Level Contributor
94 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed November 27, 2013

We arrived at the hotel on their 4th day of being open. When we heard it was gong to open while we were there, we changed our reservations from the Shangri-La and took the risk of whether or not the bugs would be worked out. And we saved some money due to grand opening specials.

Almost everything was perfect. The room was decent size, clean and brand new. The toilets were the Toto Neorest 600 that costs between $3500-$5000 in the US. The floor was heated in the bathroom, and the towels were plush.

They had a tremendous buffet for breakfast and lunch that consisted of truly international fare. There was nothing that I think I could have told them to add. In fact, one day we had lunch and had to skip dinner as it was so plentiful. For the most part, the staff was excellent though some were a little green in some areas.

Now for my complaints.

The bathroom did not have small hand towels.

My room included breakfast, but they said that I had to eat in the dining area and if I took room service, that I would be charged. So when ordering just a couple rolls and coffee, my bill came to about $36. Ridiculous when the buffett was about $45 and was as spectacular as it was. Obviously the second day, I ate breakfast in the dining area.

The major complaint that I had was the lack of english speaking help. When we called to have turn down service, it was a major communication problem. Then when the maid came, she really did not understand anything and kept saying I'm Sorry. I do not expect that everyone should be well versed in English as I basically only speak one language, but if this is going to be an international hotel, then they need a better understanding of English to communicate with foreigners that speak English as a second language.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sgtpepa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 29, 2013

Did not stay overnight, but went to Flair bar on 27th floor for the 2-1 Champagne bottle promotion. Was very impressed by hotel design, staff and service. Next time will definitively stay here!

Good location as it's near LKF and bar street

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank markie_independent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Chengdu

Property: The Ritz-Carlton, Chengdu
Address: No.269 Shuncheng Main Street, Qingyang District, Chengdu 116017, China
Phone Number:
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2,676 Hotels in Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Ritz-Carlton, Chengdu 5*
Number of rooms: 353
Official Description (provided by the hotel):
The Ritz-Carlton, Chengdu IntroductionOverlooking the city's central Tianfu Square, The Ritz-Carlton, Chengdu offers travelers an ideal base from which to explore Chengdu's cultural and culinary wealth as well as the vast, emerging potential of Western China's dynamic economies. With guest rooms from the 28th to the 41st floor, this 353-room luxury hotel features unmatched views of downtown Chengdu paired with the comfort, privacy and personalized service offered by Ritz-Carlton hotels the world over. Guest rooms include walk-in closets, 5-fixture bathroom's featuring paired sinks, a bathtub, an enclosed shower, and a TOTO intelligent toilet. 113 Ritz-Carlton Club Level rooms and 55 suites feature 800-thread-count linens, personal Butler service and a host of thoughtful accoutrements. The Ritz-Carlton, Chengdu has recently upgraded the "Ritz-Kids" program. From the moment they arrive at The Ritz-Carlton, Chengdu, we welcome kids by encouraging them to explore the sights and sounds of the hotel and its environment on their own or with their family. From the check-in at our special Kids' Corner to the in-room camping and treasure hunt, every experience is a moment to treasure. Also, let us turn your kids into little chefs in our kids' cooking class. Finally, indulge in the Sunday Family Brunch or the lively Canton Kids menu at Li Xuan. The luxury Chengdu hotel offers memorable and diverse dining opportunities at each of its four restaurants and bars. Its Li Xuan Chinese Restaurant specializes in Cantonese and local Sichuanese creations; SPICES, an all-day dining restaurant, features classics of the Italian, Japanese, Southeast Asian and Chinese cuisines prepared at live cooking stations; The Lobby Lounge hosts a traditional English Afternoon Tea in addition to a sophisticated menu of classic cocktails while the stylish FLAIR lounge serves fresh sushi and Asian-inspired tapas indoors and on an outdoor patio to the accompaniment of a live DJ. Meeting spaces include a Grand Ballroom, Junior Ballroom and seven additional meeting rooms totaling 1,700 square meters of function space. Guests will find relaxation and wellness on the 23rd floor with the full-floor luxury Ritz-Carlton SPA, an indoor swimming pool with underwater music and Fitness Center with state-of-the-art Technogym equipment ... more   less 
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