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“Decent luxury hotel”

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Kempinski Hotel Chengdu
Ranked #36 of 2,754 Hotels in Chengdu
Certificate of Excellence
Reviewed January 24, 2014

stayed September 2013 for 10 nights business

Positives:
- rooms clean and good amenities, though a little dark. Ability to open a window was nice, bathrooms were marble and spotless. The room also had UK and European plug sockets.
- free wifi in room and in lobby was good and connection was strong throughout the visit.
- breakfast buffet good choices of lots of western and asian foods, though many dishes the same every day which can be quite boring for a long stay
- german beer cellar had a nice terrace to sit out on in the evenings and enjoy a range of different beers. Menu is very German though, so be warned.
- the pool and gym are in good condition and are quite quiet for residents to use (and the hotel was pretty full).

Not so Positives:
- location - not much in the way of restaurants or shopping around the hotel and need to take taxis to get anywhere, which can be quite long journeys in the traffic.
- language barrier - the staff struggled with english most of the time, and need more support to understand guest questions (e.g. at reception and concierge)
- the german beer house can get quite rowdy with large groups of non-residents and this can spill out into reception area, making it quite uninviting late evenings.

There is a small convenience store out of the hotel, turn right and the first street on the right hand side to get a few essentials. Further down the street is a large Carrefour hypermarket and some restaurants.

Remember to take a card from the concierge with the address of the hotel on in Chinese, to make sure taxi drivers can drop you off at the correct location.

  • Stayed: September 2013, traveled on business
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1  Thank adrian h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this reviewResponded February 3, 2014

Dear Adrian,

Thank you for taking the time to share your stay experience with us.

Your comments motivate us to strive for excellence and further improve the quality of our services and products in order to make sure the guests of our hotel are fully satisfied.

We have taken good note of all your comments and shared them with concerned department heads and will follow up closely on the mentioned issues.

We hope having the pleasure of welcoming you soon again to our hotel. Please do not hesitate to contact us directly for your future stays, we would be happy to organize everything for you.

Best regards,

Echo Liu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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92 - 98 of 707 reviews

Reviewed December 14, 2013 via mobile

Great hotel, rooms are prefect. Got fruits on the table everyday. Bed was comfortable. Was in the rich area of chengdu. Lots of restaurants and massage places close by. Personnel was well-trained and helpful. The gym and the pool were just fabulous, it gives you a great chance to relax after a busy day.

Stayed: December 2013, traveled on business
Thank yanzhang85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this reviewResponded December 18, 2013

Dear Mr. Zhang,

Thank you very much for choosing kempinski hotel Chengdu and taking your time to share your valuable comments with us, which have already been shared with our team.

Your comments motivate us to strive for excellence and further improve the quality of our services and products in order to make sure the guests of our hotel are fully satisfied.

We are looking forward to welcoming you back at Kempinski Hotel Chengdu

Warm regards,

Echo Liu
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

This hotel is superb and has top standard accommodation and facilities. Having stayed here several times it is one of the best available. The staff, without exception, have friendly and helpful attitude with good English. Great indoor swimming pool on 4th Floor. Excellent hotel.

  • Stayed: November 2013, traveled on business
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1  Thank murray_lines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this reviewResponded November 27, 2013

Dear Mr. Lines,

Thank you for taking the time to share your stay experience with us.

We are delighted to hear that you had an excellent stay with us, and will share your feedback with our staff members and concerned department heads.

Your comments motivate us to strive for excellence and further improve the quality of our services and products in order to make sure the guests of our hotel are fully satisfied.

We hope having the pleasure of welcoming you soon again to our hotel. Please do not hesitate to contact us directly for your future stays, we would be happy to organize everything for you.

Warm regards,

Echo Liu
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013 via mobile

The hotel is situated smack downtown... So location is ideal for getting around downtown.

The hotel is clean, well appointed and the staff are professional and friendly.

The one big drawback was the AC in the room. It flat out doesn't work. My room was cooking hot at 26.5 degrees and there was nothing I could do about it :(. Front desk said there wasn't any AC in the rooms.

If there had been there would be very little stopping this being a four star stay.

Cheers,
Ben

Stayed: November 2013, traveled on business
Thank sutch3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this reviewResponded November 22, 2013

Dear Ben,

Thank you for taking the time to share your stay experience with us.

We are glad to hear that our staff members' efforts have been recognized and will gladly share your comments with them, which will motivate us to continue striving for excellence.

At the same time we deeply regret that our central air-conditioning system performance was not up to your expectations. We take this very seriously and will share it with the concerned department head.

In order to avoid this kind of situation in the future, please do not hesitate to contact our Guest Relations team directly through guestrelation.chengdu@kempinski.com and we will reserve a room with lower temperature for your next stay.

Thank you again for sharing your comments with us and for your kind understanding.

We are looking forward to welcoming your back next time.

Best Regards,

Echo Liu
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

The good: The room itself at the Kempinski was comfortable; bed and pillows ok, very clean and spacious bathroom, fairly modern fixtures. The staff is very efficient, friendly and accommodating. They were quick to respond to the one issue we had. The indoor pool was large (if you forget a swim cap they will provide you with one) and there were complimentary refreshments; tea, water, fruit and small cookies.
The bad: Our room was much warmer than we were used to (26 degrees c) and we were told that in November only the heat works and it was not possible to get cool air through the ventilation system (Here is your key that this is a hotel needs updating). To their credit they were quick to bring a fan to the room and we opened the windows. Unfortunately the highway was very noisy and sleep was lost that evening. The next day they switched our room to one that was only 1 degree cooler, but looked out onto a quieter parking lot so the open window and a fan allowed a decent night sleep. As other posts have mentioned, the location is not great (nothing in the area to walk to), lobby and other common areas outdated. We ate at the Paulaner for lack of other options and it was ok.
Breakfast buffet was "ok' as well, but it was the same both mornings. If you prefer a western breakfast you could choose from eggs (any style), small pancakes (that were cold from sitting too long), cereal,oatmeal, fruit, and yogurt. Pastries and breads were not that good. I've had much better breakfast buffets (too bad another option wasn't within walking distance).

  • Stayed: November 2013, traveled as a couple
    • Value
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1  Thank mohitos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this reviewResponded November 17, 2013

Dear Guest,

Thank you for staying with us and taking the time share your feedback. Your compliments on our room and staff are well appreciated, and we will continue to constantly improve our product and service.

Meanwhile, we have taken good note that you were unsatisfied with ventilation system in your room and the Food & Beverage offer in our property. We have discussed your comments with the concerned department heads and will follow up closely on the mentioned issues.

We appreciate your honest and precious feedback, and would like to hear from you more through guestrelation.chengdu@kempinski.com in order to update your profile and reserve a quiet room with lower temperature for your next stay.

Please trust our determination for excellent service delivery. We look forward to welcoming you back in the near future.

Warm regards,

Echo Liu
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

I have stayed at this hotel in business trip and I was really disappointed. The hotel seem old and the lobby is not attractive which you make you bored. The room furniture is old too and need major renovation. The view is to the Highway.

  • Stayed: December 2012, traveled on business
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Thank mustantm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this reviewResponded November 1, 2013

Dear Guest,

Thank you very much for taking the time to give us your opinion about your recent stay at our hotel. We regret that you were not able to satisfy your expectations.

We have taken good note of the fact that your were disappointed with the decoration and facilities of our hotel. Our hotel is now open for over 9 years and constant maintenance works allow us to keep the infrastructure on a high level. A full hotel renovation program with new interior design is already in planning and should start very soon.

Our hotel is well located on the avenue leading from the airport to the city center of Chengdu. We would be happy to update your guest profile with and make sure to reserve a quiet room with park view for your next stay with us. Please send us your name and contact details to guestrelation.chengdu@kempinski.com

Thank you again for your such constructive comments and we hope this disappointing experience has not definitely damaged your trust in us and would be happy to welcome you again to our hotel.

If we can do anything to make your further stay more comfortable, please do not hesitate to contact our guest relations team.

Warm regards,

Echo Liu

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

stay several times for both business and family vacation. easy to take taxi and metro nearby. 10 nights membership made the stay easier. The staff is nice and careful to children. Breakfast is also nice with some typical local food.

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank thyself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this reviewResponded October 15, 2013

Dear Guest,

Thank you very much for taking your time to share your valuable comments.

We are delighted to hear that you had an excellent stay with us, and you are our GHA member as well. As a GHA platinum tier member staying minimum 10 days per year, you get many benefits such as room free upgrade, late check out, as well as experienceing unique Local Experiences via www.gha.com easily.

Your comments motivate us to strive for excellence and further improve the quality of our services, especially for our junior guests.

We hope having the pleasure of welcoming you soon again to our hotel. Please do not hesitate to contact us directly for your future stays, we would be happy to organize everything for you.


Warm regards,


Echo Liu
Assistant Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Chengdu

Address: No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
Phone Number:
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Chengdu
#21 Spa Hotel in Chengdu
#31 Luxury Hotel in Chengdu
#40 Best Value Hotel in Chengdu
Price Range: $90 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Chengdu 5*
Number of rooms: 471
Official Description (provided by the hotel):
Leading the way with remarkable European flair, the luxury Kempinski Hotel Chengdu is located in the "International South Core" of the city near consulates, shopping districts and high level office buildings. Hotel is 50 meters away from the subway station and a 20 minute drive, from Shuangliu International Airport, placing the Kempinski Hotel Chengdu the ultimate destination for your stay in Kempinski Hotel Chengdu. ... more   less 
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Also Known As:
Chengdu Kempinski Hotel

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