This was surprisingly a disappointment. We've stayed at two different Sofitel hotels in the past and have been utterly amazed with the facility and service. This one in Chengdu is beautiful in the lobby. The Breakfast buffet was nice and the service there was exceptional. They also have a Cigar Store which is quite nice. However as the saying goes, "The buck stops there."
During the Check-in process, we gave them our credit card as we always do at all the hotels we've been to worldwide. But instead of just keeping the "tab open," for incidental charges,they automatically charged deposit of Yuan 1000 ($166 US). They also said the credit card we gave them didn''t work and wanted a cash deposit. After we said the credit card was good they ran it again, and it worked. We repeatedly asked them to just take the credit card number so we could purchase as we need to. But to no avail, they just charged the deposit.
The smoking room lounge/bar was nicely set up. We went in there to smoke our newly purchased Cuban Cigars and to indulge in a Single Malt. Their selection of drinks is limited, but we managed. Service was less than adequate. The waitress only returned to us after 45 minutes. That's after we flagged down another waitress to get a second round of drinks.
The room is another story. The coffee and tea were not replenished. As a matter of fact, we were left with a half filled cup of coffee. Apparently we were supposed to recycle our own coffee, despite the lack of a microwave heat it in. The room never got cold despite the thermostat being set to the lowest temperature. The toilet had to be flushed 4-5 times each time you used it. The shower would only deliver hot water and couldn't be adjusted with cold. The list goes on.
The worse was the Chinese Restaurant. We ordered an appetizer and two entrees. The appetizer came out after one entree. And the second entree came out significantly later than the first. The food itself was delicious but again the service was mediocre. They never came back to ask if the food was good or if we wanted another drink. Possibly because no one really spoke English. When it was time to pay the bill, we signed our name and room number. But since our dinner was more than the deposit charged to our room, we had to pay the difference. They didn't just charge the room as all other hotels would have. We were actually pulled out of the elevator to speak to the manager. As we were attempting to pay they bill at the restaurant, we were told that we had to go to the Front Desk to pay it. The difference between the deposit and the restaurant bill was less than Yuan 300 (less than $50 US). They again said the credit card didn't work and required only cash. This is absolutely unacceptable. We are here with a travel agency. They have our Passport numbers and credit card number. Plus we are supposed to stay at the Sofitel in Xi'an for 3 nights. Surely they didn't think we would skip town and not pay the bill.
We both have Le Club Accorhotels member numbers. We have always stayed in Club Level Suites. And service is always exceptional when we reserve the rooms on our own. Perhaps it was because we booked with a travel agency we were given a subpar room. But with the name brand "Sofitel", the one at Chengdu did not live up to its standard.
- Official Description (provided by the hotel):
- Sofitel Chengdu Taihe luxury hotel is ideally located in the centre of the city on the picturesque Jinjiang River. The hotel is a 20-minute drive from Chengdu International Airport and 15-minute walk to Tianfu Square and the citys commercial centres.The 162 Luxury Rooms and 100 Suites accommodate guests in French elegance with a subtle Chinese touch. Every detail has been attended to for an extraordinary experience from the indulgent Sofitel MyBed to fragrance lighting entertainment and technology.Three inviting restaurants delight with Chinese Japanese and Western flavours while 3 bars offer a choice of fine drinks to savour. Leisure facilities include the spa fitness centre indoor swimming pool Jacuzzi and sauna for male guests,. ... more less
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- Also Known As:
- Sofitel Wanda Chengdu Hotel Chengdu
- Accor Wanda Chengdu
- Sofitel Chengdu
- Chengdu Sofitel