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Reviewed November 4, 2012

Had a few issues when checking in as our room wasn't ready and even after taking lunch and the reception desk requesting the room be made up it still wasn't ready. It appears to be a problem with Housekeeping and no-one else but we were upgraded due to the problems. That aside if you need any help then the Front Manager Mr Richard Li couldn't have been more helpful in obtaining and returning my battery and charger from another hotel. He arranged for it to be sent to me at another hotel in time for my trip on the Yangste. Its this sort of attention that in my mind rates it more than worthwhile to stay here as well as the fact that its location is good. A short taxi ride brings you to either Walking Street or Ancient Street where you can shop to your hearts delight and I found the Chengdu on the whole was cheaper than most cities in China.

Date of stay: October 2012
  • Trip type: Traveled with friends
    • Value
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Thank PAULIE36
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quality Manager S, Manager at Sofitel Chengdu Taihe, responded to this reviewResponded November 7, 2012

Thank you for sharing your stay experience at Sofitel Wanda Chengdu.

We regret the delays you experienced on checking in. Thank you for your positive comments regarding our Front Office Manager, Richard Li and his helpfulness and attention to detail.

We hope you will be equally satisfied on your next stay and look forward to welcoming you back.

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Reviewed November 3, 2012

The location of this hotel was excellent. We were within walking distance of most things we wanted to do in the city area. We were upgraded to a suite due to a series of issues we had with the service in the restaurant. There were evidently a number of language problems which, given that it is a first class international hotel, need to be addressed.The moral of our story with this hotel was speak up when you have an issue. We were lucky enough to be travelling with a guide and the owner of that company assisted us to communicate our issues to the manager.

Date of stay: December 2011
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank 697PatriciaB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quality Manager S, Manager at Sofitel Chengdu Taihe, responded to this reviewResponded November 7, 2012

We do appreciate you taking your time to share your experience at Sofitel Wanda Chengdu. Our priority is to delivery a high standard of service and quality throughout our hotel and we are working diligently to improve the training and supervision in particular for the English language level of our team.

We hope we will have the opportunity to have you staying with us again on your future visits to Chengdu.

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Reviewed November 2, 2012

Overall this is a very good hotel that we found isolated staff members let down. A number of mistakes from the restaurant (among which was signing the bill and five minutes later our room doorbell announcing the arrival of a waitress accusing us of trying to avoid hotel charges by using the wrong name - Given name instead of Family name, not understanding we use our family name last and a string of "I am sorry sir, we have run out of the wine you have chosen" at the same meal ) took the shine off the stay. Upon telling our tour guide about our experiences he told his supervisor who contacted the hotel and arranged an upgrade to a suite without cost. In the end this was excellent recovery by both the tour company and the hotel.

Date of stay: December 2011
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank KenGAtOz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quality Manager S, Quality Manager at Sofitel Chengdu Taihe, responded to this reviewResponded November 5, 2012

Thank you for staying at Sofitel Wanda Chengdu.

We do appreciate you taking your time to share your experience at Sofitel Wanda Chengdu. We do take your review comments very seriously and apologise for the lapses in service and errors we made during your stay.

We sincerely hope we will have the opportunity to have you staying with us again to experience our improved quality of service on your future visit to Chengdu.

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Reviewed October 20, 2012

location hotel very good along the river,at night we can walk along the river enjoyed our time,
size room a little bit small compare with other Sofitel hotel ,room need to renovation because too old and cleanliness very poor example sofa and carpet dirty. comunication with local staff a little bit difficult in english language

Date of stay: October 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hengun_lim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maie C, Public Relations Manager at Sofitel Chengdu Taihe, responded to this reviewResponded October 22, 2012

Thank you for your kind feedback and we do take your review comments very seriously. Our priority is to delivery a high standard of service and quality throughout our hotel and we are making much effort to improve the training and supervision of our team, regarding to the improvement of English language of our staffs. As well as enhancing the cleanliness and maintenance to our guest rooms. We sincerely hope you have the opportunity to experience our improved quality on your future stay.

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Reviewed October 15, 2012

The Sofiitel Wanda Chengu is well located being in the cenre of town and only a 300m to the subway. The hotel is modern and the service level is generally excellent but is let down by a lack of attention to details, eg while our room was reasonably neat and tidy but the top of the bed head needed dusting, the outside enterence to the room needed vacuuming and house keeping, while taking away the towels foregot to replace them.

However the greatest sin was no cold beer in the Club Lounge! The staff could get could get beer from "down stairs" if you insisted.

Despite this, the face to face service was excellent, particularly from Cherry who booked us in at reception and provived efficent and friendly service in the Club Lounge.,

Date of stay: September 2012
  • Trip type: Traveled with family
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank kanga88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maie C, Manager at Sofitel Chengdu Taihe, responded to this reviewResponded October 16, 2012

e do appreciate you taking time to share your pleasant experience at Sofitel Wanda Chengdu and in particular your kind comments regarding Cherry. We have followed up with our Housekeeping team regarding the areas you have mentioned as well as ensuring our Club Lounge is well stocked with cold beer in future. Thanks again for your valuable feedback and look forward to welcoming you back to Chengdu.

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