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“Nice quality hotel off the river”

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Sofitel Chengdu Taihe
Ranked #17 of 2,652 Hotels in Chengdu
Certificate of Excellence
Seattle, Washington
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Nice quality hotel off the river”
4 of 5 bubbles Reviewed July 3, 2012

Located off the river and bit off the main road in downtown Chengdu.

Location:
Sofitel is in an ok location, close by the river.
Close enough to walk to the old town and it was relaxing walking along the river, seeing the locals exercise.
No subway station nearby though.

Rooms:
Room was smokey so we had to ask for another.
Room itself was ok, not really up to 5 star standards but it wasnt a bad room and we got a good rate on it.

Service:
Service staff were nice and friendly.
Knew the area well and showed us how to get around.

Overall:
Had a nice stay at the Sofitel and wouldnt mind returning to it.

  • Stayed August 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronnie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie C, Public Relations Manager at Sofitel Chengdu Taihe, responded to this review, October 23, 2012
Thank you for staying at Sofitel Wanda Chengdu.

We do appreciate you taking your time to share your experience at Sofitel Wanda Chengdu. Your positive comments regarding our location, Rooms and Service is much appreciated. There is a Subway Station for Line 1 about 5 minutes walk away from our hotel - we hope our team can give you directions to this subway station and it will be helpful for your next stay with us.

We look forward to welcoming you back and extending Sofitel Wanda Chengdu's high standards of luxury hospitality to you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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867 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Shanghai, China
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed June 23, 2012

Location is convinient for going to the AirPort and Panda research. We really experted better from Sofitel... We were upgraded in Suite Room (which is nice). We were really disappointed : really dirty, dirty fitted, hair of the last client in the bathroom and toilet, cockroaches, moisture in the bathroom, no wireless, many light bulbes didn't work...
The most disappointing was the time of the breakfast. Everything has to be ready at 6.30am... And at 6.45am nothing ! When you have to leave early for the airport and you pay such a price, you expert everything is ready for 6.30am. According the counter, normally it is ready for 6.20am... Our feeling is that there is no GM who is checking this hotel (Time of breakfast, cleaning...) which is not in the standards of Accor and Sofitel !

Stayed May 2012, traveled as a couple
Helpful?
2 Thank MademoiselleAmandine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Sofitel Chengdu Taihe, responded to this review, June 27, 2012
Thanks for your time to write the review on our hotel and we are so sorry about your unpleasant experience in our hotel. We take your review very seriously in order to enhance our service and quality. We have reviewed the important issues regarding the breakfast and cleaning with our Housekeeping and Food & Beverage Teams and hope you will experience the quality improvements on your future stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed June 20, 2012

At the check-in I asked for non-smoking, but finally got smoking one I could actually smell when entering the room. Trusting in the quality of the 5 star hotel, I did not even ask for confirmation from the check-in, but blamed myself I might be too sensitive to the smell. I could not manage to sleep until early next morning to see 2 ashtrays and matches in the room! The service center told me, "it is sometimes smoking, sometimes non- smoking sir!"

I then called the Asst.Manager without any better solution because non- smoking room was fully booked. She offered me a room with more expensive room rate on a non-smoking floor, but it was too complicated to settle additional fees due to different booking systems. It was understandable. She then told me I can cancel the second night, but I need to contact the travel agency by my own.

I went out for a meeting, asked my assistant to cancel the 2nd night room, called the hotel 2 times if there was any room available, but NO. I came to the hotel to check out, and one staff told me I can get a non-smoking room. I agreed to proceed. It took us about 30 mins to fix the settlement issues. Finally I gave up and accepted the risk of double payments to both the hotel, and the travel agency, rushed to several afternoon meetings before coming back very late to enjoy a good sleep on the very comfortable Sofitel bed set. Its bed, bed sheet and pillow are of great value.

The Gym is quite old, its machines are outdated and are not well-maintained. Do not expect any attention from the Gym staff, not even say hi, or bye, or even eye-contact. The swimming pool is nice.

Note that I am a regular traveler to China with more than 20 business trips a year, and also a mandarin speaker.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pipit A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Sofitel Chengdu Taihe, responded to this review, June 27, 2012
Thank you for your feedback and we do take your review comments very seriously. Please accept our sincere apologies for your unpleasant experience in our hotel. Our priority is to delivery a high standard of service and quality throughout our hotel and we are making much effort to improve the training and supervision of our team. We sincerely hope you have the opportunity to experience our improved quality on your future stay.
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Sydney, Australia
1 review
5 of 5 bubbles Reviewed June 6, 2012

This is my third time staying in this hotel, I will defintely come back. Decent room size with nice decor and excellent service.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ss-syd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie C, Public Relations Manager at Sofitel Chengdu Taihe, responded to this review, October 23, 2012
Thank you for staying at Sofitel Wanda Chengdu.

We do appreciate you taking your time to share your pleasant experience at Sofitel Wanda Chengdu. Your positive comments regarding our facility is much appreciated.
We look forward to welcoming you back and extending Sofitel Wanda Chengdu's high standards of luxury hospitality to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chengdu, China
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 3, 2012

I stayed in room 2012, and bed is as soft as I prefer. Many options in minibar. It`s wiring internet instead of wifi and the wire is short which is not impossible when I tryed to use laptop in bed. However, it`s an old hotel and I understand. Lobby smells great and I like their idea that using candle in the lobby at night. Staff of Front were kind and helpful, especially bellboy. Thanks for calling taix on time for me and I didn`t miss my flight. You should know how difficult to get a taxi in Chengdu especially in downtown area.

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yeahooooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie C, Public Relations Manager at Sofitel Chengdu Taihe, responded to this review, June 9, 2012
Thanks for taking the time to write the review for our hotel. Our candle ritual is one of our French touches that add to your luxury experience. In particular your comments about the excellent service from staff of front desk are much appreciated. It certainly is a pleasure to know that our efforts are recognized. We hope you will be equally satisfied on your next stay and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
126 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed May 21, 2012

This hotel is well located in Chengdu. It sparkles from the front door throughout. The check in was quick and the staff very helpful in my plans for visiting the Panda exhibition facility. The room was substantial and well maintained. The restaurants provided excellent food. The only problem struck was that English language skills could be improved - some staff are excellent but some struggled leading to misunderstandings - but in all cases the people involved tried very hard and were apologetic about the mixups. This problem will gradually disappear over time -as I always say if I could speak as much Chinese as they speak EnglishI would be very happy!

Room Tip: Rooms facing away from the road are quieter
See more room tips
  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alanv4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maie C, Public Relations Manager at Sofitel Chengdu Taihe, responded to this review, May 24, 2012
We do appreciate you taking the time to share your pleasant experience at Sofitel Wanda Chengdu. One of our priorities is to delivery a high standard of service and quality throughout our hotel and we are making much effort to improve the training and supervision of our team. We hope you will be equally satisfied on your next stay and look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chengdu Taihe

Property: Sofitel Chengdu Taihe
Address: No.15 Binjiang Middle Road, Chengdu 610016, China (Formerly 索菲特万达大饭店)
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Chengdu
#12 Business Hotel in Chengdu
#16 Luxury Hotel in Chengdu
#23 Best Value Hotel in Chengdu
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Chengdu Taihe 5*
Number of rooms: 262
Official Description (provided by the hotel):
Sofitel Chengdu Taihe luxury hotel is ideally located in the centre of the city on the picturesque Jinjiang River. The hotel is a 20-minute drive from Chengdu International Airport and 15-minute walk to Tianfu Square and the citys commercial centres.The 162 Luxury Rooms and 100 Suites accommodate guests in French elegance with a subtle Chinese touch. Every detail has been attended to for an extraordinary experience from the indulgent Sofitel MyBed to fragrance lighting entertainment and technology.Three inviting restaurants delight with Chinese Japanese and Western flavours while 3 bars offer a choice of fine drinks to savour. Leisure facilities include the spa fitness centre indoor swimming pool Jacuzzi and sauna for male guests,. ... more   less 
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Also Known As:
Sofitel Wanda Chengdu Hotel Chengdu
Accor Wanda Chengdu
Sofitel Chengdu
Chengdu Sofitel

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