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Review Highlights
Good service

Just a note to say that Victoria is someone who will really knock herself out to give you great... read more

Reviewed January 13, 2019
gensdc
Chengdu area World Heritage Tour

Yuki from WindHorse Tours helped us organise our fantastic private World Heritage Tour in Chengdu... read more

Review collected in partnership with this attraction

Reviewed December 19, 2018
Erika V
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Reviewed January 16, 2019

Website tour agent Yuki was most helpful in organizing everything and answering questions BEFORE the tour. Tour guides were very good and responsible.

Date of experience: January 2019
Review collected in partnership with this attraction
Thank Xiao Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClientR2, Guest Relations Manager at Windhorse Tour, responded to this reviewResponded today

Hello Xiao Y,

Thank you for taking the time to leave us such a beautiful review. Yuki and the rest of the team will be pleased to learn of your high praise. Thank you for giving us this proverbial pat on the back, we will strive to deliver great experiences consistently, please do come again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2019

Just a note to say that Victoria is someone who will really knock herself out to give you great service and answer your questions. Highly recommendable!!

Date of experience: January 2019
Thank gensdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2018

Yuki from WindHorse Tours helped us organise our fantastic private World Heritage Tour in Chengdu area. She helped us decide on our itinerary giving us great advice. Very fast and easy communication, no hassle at all. We had a very skilled driver on our tailor-made tour and the hotels booked by Windhorse Tour were also perfect! We will definitely use their services when we come back to China! Thank you Yuki and the team for the great job!

Date of experience: November 2018
Review collected in partnership with this attraction
Thank Erika V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClientR2, Guest Relations Manager at Windhorse Tour, responded to this reviewResponded January 7, 2019

Hello Erika V,

Thanks for your stirring words for Yuki, driver and the rest of the team, it's our honor to arrange this memorable trip for your group, we're overjoyed to receive your compliments and appreciation, and we will keep providing the best service for future groups. Look forward to serving you again in the near future!

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Reviewed December 11, 2018

It was a tailormade trip;everything was as requested and even betterVery recommended agencyNice hotels and restaurants,english speaking guides paying attention to the requests of clients

Date of experience: December 2018
Review collected in partnership with this attraction
Thank Micaela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClientR2, Guest Relations Manager at Windhorse Tour, responded to this reviewResponded December 13, 2018

Hello Micaela B,

Thank you for your lovely note. we so appreciate you taking the time to share your experience on your past Yunnan trip in December. We are so glad everything from the tour arrangement to the service surpassed your expectations, especially our guides’ effort during your trip. We will keep providing the best service to our clients like you. We look forward to serving you for many years to come!

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Reviewed November 28, 2018

The *one* thing I was sure I wanted to do was spend a day volunteering at one of the panda centers. Within two hours of Chengdu are three places to see the pandas: the Giant Panda Breeding Center just on the outskirts of the city; the Wolong Panda Center, a UNESCO-recognized sanctuary; and Dujiangyan Panda Base, the newest of the three. I chose to go to Dujiangyan, not only to avoid the crowds, but because it was the only center currently offering a volunteer program. (Book as early as you can as there is a limit to the number of volunteers per day.)

I originally tried emailing the Dujiangyan Panda Base directly for information about the volunteer program, but got no response, so was very glad to find Windhorse to help arrange everything from completing a medical clearance form (your doctor needs to sign it in your home country) to securing a car and driver for the day and dropping me off at the airport afterwards.

I had to email back and forth to arrange for logistics, and found e-mail communication with Windhorse to be quick and easy (and in very good English) and the information provided was very detailed and accurate, even including a flowchart of activities and timing as I needed to make a late-afternoon flight. I got sent the telephone number of the driver ahead of time, but it wasn't needed, as he was at my hotel 10 minutes early. Drive there was uneventful and the driver knew exactly where to take me at the center. The guides at the volunteer center speak very good English.

The volunteer program was great. There were a few dozen of us and we all put on work suits and split into small groups to look after the panda enclosures. I’ve never been so happy sweeping up panda poop (mainly blobs of fibrous bamboo, not gross at all) all within feet of the beautiful creatures. There’s an option for visitors to pay around USD 300 to sit next to a juvenile panda for 20 seconds for pictures and a quick back rub, but I was happy spending about a one hour break just walking around the enclosures to view the pandas. The best part of the day comes when we got to hand feed the pandas snacks through a fence. The cleaning work and feeding was repeated in the afternoon with a break at noon for lunch and a documentary.

Overall, found the service provided by Windhorse to be professional, exceeding expectations!

Date of experience: October 2018
1  Thank jt10s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClientR2, Guest Relations Manager at Windhorse Tour, responded to this reviewResponded December 11, 2018

Hello Jt10s,

Thanks for leaving us such a wonderful and detailed review. We are glad that you enjoyed your volunteer time at Dujiangyan Panda Base and were satisfied with our arrangements, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep providing the high-quality service.

If you or your friends want to visit Chengdu or other places of China next time, please feel free to contact us and we can't wait to serving again!

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