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Reviewed October 2, 2017

Was on business. A very big hotel and a large number of rooms. Rooms are spacious and very comfortable. Paradise Water Park is right across, in fact the gate was just opposite my room. Global Centre has numerous shops and stores.
Staff was very courteous, all over the hotel. Spread for breakfast was elaborate,It was so for lunch as well, there were only two vegetarian dishes for lunch. May be a good idea in case they kept the interest of vegetarians in mind. Over all the stay was excellent.

Room Tip: All the rooms are well located. Even if they are at a distance, there is a buggie to take guests to and fro from the lobby
  • Stayed: September 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank ChandraS3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded October 4, 2017

Dear valued guest,
Thank you for staying at InterContinental Chengdu Global Center during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities and service. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.
John Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2017 via mobile

Stunning hotel.....beautiful beyond description...rooms large with comfortable beds, roomy bathrooms with an oversized tub for relaxing upon arrival, and the desk/work area is very useful. Family amenities available nearby, water park and shopping, all under one roof! The staff is warm, welcoming, and hospitable, especially Roy Tan, the Resident Manager, and Lanny Lai, Director of Food and Beverage. Breakfast is outstanding! This hotel is a must stay if one is visiting Chengdu...

Stayed: August 2017, traveled on business
Thank LonghornGal65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded September 27, 2017

Dear Valued Guest,

Thank you for taking time to share your experience with us. We are glad to hear our service and hotel facility remained you a good experience. The constructive feedback provided by our guests allows us to enhance the level of service we aim to deliver throughout the hotel and we greatly appreciate your comments. We do hope that we will welcome you back to the InterContinental Chengdu Global Center again soon.

John Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2017

I'm writing on behalf of the amazing service and support of the General Manager and Staff of the InterContinental Chengdu Global Center. My Son was visiting in and around the beautiful area of Chengdu. As a frequent traveler and high-status member of InterCon, I was able to cash in my points to allow my son to experience Chengdu Global Centre. He has spoken so highly of the hotel and the staff. Service, access to facilities, breakfast were at their highest levels. It was such a memorable trip for him both at the hotel and in the area. I will always recommend any
InterContinental IHG hotel anywhere in the world but the staff and management of this hotel were amazing. Keep up the great work.

  • Stayed: August 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jacky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded September 26, 2017

"Dear valued guest,

Thank you for staying at InterContinental Chengdu Global Center during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities and service. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

John Lim
General Manager"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2017 via mobile

The hotel is inside a water amusement park and giant shopping mall, a microcosm middle of nowhere, with convenient access to highway to airport.
The giant family suits are well spacious and luxury. The new subway can help one to avoid the notorious traffic jam in Chengdu.
Although as loyal Crowne Plaza guest, and opportunistically an intercontinental guest, and invited as ambassador, i feel very up set about latest mail from ihg ambassador program, asking to pay a fee to renew my ambassador card, a loyalty status you can't earn through loyalty, but you have to pay 150 usd annual fee, unbelievable!
I am considering to shift my yearly 200 hotel days, plus with many overnights of my clients, to Marriott Starwood or Shangri-la group where a frequent guest can earn his loyalty status instead paying a fee. I think the smart and creative managers for the ihg ambassador program have zero understanding what should be loyalty, are too greedy to know how to honor loyalty.
I have choices and start already to stay at Hyatt, Marriott and Kempinski wherever possible, my experience , also very very good!

Stayed: February 2017, traveled on business
Thank taoist_sg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded September 25, 2017

Dear Valued Guest,

Thank you for staying with us at InterContinental Chengdu Global Center! And thank you for sharing your valuable feedback with us. Your compliment is the biggest support to our staff and service. Looking forward to meeting again in the future!

John Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2017

First off, kudos to Roy Tan and team for providing such great service to my family and I.
We were enthralled by the hotel's environment, having a huge water park and shopping centre all at one location. There was not a need to even step out of the hotel for an entire day as one could enjoy the facilities.

Our family stayed at Intercontinental for 4 nights and the rooms look exactly as what you see in the Tripadvisor's pictures. The beds were comfy and it took just minutes for us to doze off as compared to other hotels, where the first night always leaves me sleepless at times.

The International buffet for breakfast was equally good, giving guests a wide range of choice, extending from the local delicacies to accommodating the taste buds of the Westerns. I love the fact that we could dine by the pool, giving a serene effect.

This hotel is highly recommended and do explore the hot springs, water park and many more amenities that are available while holidaying. It will be a great time for families especially with young children.

  • Stayed: September 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Melissa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded September 24, 2017

Dear Melissa,

Thank you for choosing InterContinental Chengdu Global Center! Thank you for taking time on writing comments for us, your compliment is the biggest support to our staff and service. We did what we should do, and we can always do better next time. Providing our guest a surprising staying experience is our honor. Please enjoy your stay at every time!!

John Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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