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Reviews (696)
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Reviewed September 21, 2017

I had the excellent experience in the Hotel. It is amazing the hardware facilities are the first class. Transpiration is also very convenient. However, what impressed me the most is the warm and thoughtful service of the hotel staffs. From Resident Manager, Concierge, Reception to Executive Lounge gave me the most warm and thoughtful service. They are Resident Manager (Roy), Concierge Manager (Jim), Reception staff (Sky) and Executive Lounge staffs (Joyce, Jamie, Elena, Iris, Neal and Yana).Their warm and thoughtful service makes me feel at home! I hereby express my thanks!

  • Stayed: August 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank DrJin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded September 22, 2017

"Dear Dr. Jin

Thank you for staying with us at InterContinental Chengdu Global Center. We were pleased to note that you appreciated our service and product,especially for our service. Your encouraging review will help us keep on providing better stay experience to all the guests. Thanks again for your support and we hope to welcome you back soon in the future.

John Lim
General Manager"


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2017 via mobile

Transport between airport and hotel via the hotel shuttle bus was seamless & convenient.
Upon reaching, we were given a warm reception by the hotel staff. I really appreciate how this hotel went the extra mile to make their guests feel special, like a VIP. Hotel exterior and interior was luxurious; the room was spacious, with a separate walk-in shower & bathtub. In particular, would like to highlight that bedroom & toilet was very clean.

Bed and pillows are incredibly comfortable; guaranteed to have a good night's rest after a long day out. The hotel's attention to minute details further enhances the hotel stay experience.

I really love the ambience of this hotel - during dinner, you can have your meal by the poolside and enjoy the live band. It's difficult to not feel comfortable in such a relaxed environment.

Hotel has a very good location - shopping mall (Global Mall), waterpark and a park are all in the vicinity of the hotel.

Special thanks to Roy & his team for their warm and sincere hospitality throughout our stay in Chengdu. This team has taken service standards to the next level! Top-notch service & extensive range of amenities - I highly recommend this hotel if you're travelling to Chengdu!

Stayed: September 2017, traveled with family
Thank Val T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded September 21, 2017

"Dear valued guest,

Thank you for staying at InterContinental Chengdu Global Center during your holiday in Chengdu. We are pleased to know that you enjoyed our hotel facilities. Thanks again for taking time to share your valuable feedback with us and look forward to welcoming you in the near future.

John Lim
General Manager"

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Reviewed September 18, 2017

Once again my stay at the Intercontinental Chengdu Global Center was beyond compare. It is hard to describe how beautiful and luxurious this hotel is. There is no other hotel as beautiful and luxurious as this incredible hotel. However, what sets it apart is the staff. The level of service is astonishing! To walk in the door and be greeted like an old cherished friend is hard to imagine until you experience it. I truly believe this kind of service starts at the top. The management at this hotel under the capable hands of Roy Tan should be commended. I look forward to my next stay!

Room Tip: there is no bad room!
  • Stayed: August 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank ncqueenofcoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded September 19, 2017

Dear Valued Guest,

Thank you for choosing to stay at InterContinental Chengdu Global Center recently. It’s our pleasure to receive your recognition. We are happy to see that you have enjoyed the stay in our hotel. As for our service, we try to provide great experience to our valued guest. We look forward to have another chance to serve you in the near future.

John Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2017

I have to say everything about this hotel was great. Very nice staff, huge buffet for lunch and dinner, new room, mall and waterpark attached. The only addition I would have liked is more restaurant options. The hotel itself only has a chinese food restaurant, and the mall does have a few other options - but none very nice. Other than the simple bar food it would be nice to have some other type of cuisine option as a nice restaurant - French, Italian, etc.

  • Stayed: September 2017, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank atshannon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded September 17, 2017

Dear valued guest,

Thank you for taking your time and share with us about your stay experience.
The InterContinental Caring team aims to provide exceptional service to every guest. It is very encouraging for them to know as well that their services are highly recognized.
We look forward to welcoming you back in near future.

John Lim
General Manager

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Reviewed September 13, 2017 via mobile

The hotel is nicely located with an amazing design and outlook. The service is best part, everything is well catered, though the hotel is fairly large. Pay my special thanks to Brian Gai for his kind assistance.

Stayed: September 2017, traveled solo
Thank TimGiotia_Ren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at InterContinental Chengdu Global Center, responded to this reviewResponded September 14, 2017

Dear Tim,

Thank you for staying with us and for taking the time to share your experience.
We are pleased that your stay was good overall. We also learned that you are impressed by Brian service, we will pass your kind to him indeed.

You are a truly valued guest and we certainly hope you will visit us again when you stop at Chengdu next time.

Best Regards,

John Lim
General Manager

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