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All reviews metro station electric curtains mapo tofu central location king room rooms were very clean very nice hotel sitting area on a non smoking floor an upgrade nice room hot pot restaurant english channels language barrier breakfast selection chinese options hotpot restaurant
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Reviewed 4 weeks ago via mobile

The hotel is well situated near the metro station and also near many sights and shops in Chengdu. The staff are very helpful, in particular a bell boy Jason Chen went out of his way to help us on check out with our bags and getting us a taxi, even going on to the street to hail one. His work was much appreciated.

Stayed: September 2018, traveled as a couple
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2018 via mobile

We've been stay at this hotel last month.This hotel is a good place .It's convenient .It was late when we arrived there,but the receptionist of this hotel Gabby zhong is So nice And enthusiastic.The room was clean and enough space. I'll recommend this to my friend Who will been visit chengdu recently.

Stayed: August 2018, traveled with friends
Thank JungYoonjae K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettIntl_COMM, Communications at Dorsett Grand Chengdu, responded to this reviewResponded September 11, 2018

Dear JungYoonjae K,

Thank you for your kind review!

We truly appreciate your kind words towards Gabby. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Gabby knows that she has made an impact during your stay.

We hope to welcome you back to the hotel soon!

Thank you.

Regards,
Belinda Fung
General Manager
Dorsett Grand Chengdu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2018

Hotel was absolutely fantastic. The room was clean, the lobby was bright and lovely, and the location was so convenient to bring me to the centre of Chengdu City. The front desk agent Gabby Zhong was a true delight and was attractive to all details regarding to the overall betterment of my stay. Overall I had an excellent experience. It is great to see this level of World Class customer service in such a competitive market.

  • Stayed: September 2018, traveled solo
    • Location
    • Rooms
    • Service
Thank Naomi Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettIntl_COMM, Communications at Dorsett Grand Chengdu, responded to this reviewResponded September 11, 2018

Dear Naomi,

Thank you so much for sharing this review with us.

We appreciate your kind compliments towards our team member- Gabby. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let her know that she has made an impact during your stay.

Looking forward to your next stay for us to be in service to you again.

Regards,
Belinda Fung
General Manager
Dorsett Grand Chengdu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2018 via mobile

My friend and I stayed for 5 nights and glad we did! Hotel is located steps away from Luomashi metro station exit F. Walkable distance to city center and other sights (although about 40 mins).

We got 2 twin beds but the rooms are cool and clean. Staff is courteous. Unfortunately, we didn't get to check out the pools or spa due to lack of time. Would definitely stay again!

Stayed: September 2018, traveled with friends
1  Thank thewendymak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettIntl_COMM, Communications at Dorsett Grand Chengdu, responded to this reviewResponded September 11, 2018

Dear thewendymak,

Thank you for sharing this review with us.

We are glad that you enjoyed your stay with us during your last trip to Chengdu. Will definitely looking forward to your next stay so that you can experience more of our facilities.

Thank you and hope to be in service to you again.

Regards,
Belinda Fung
General Manager
Dorsett Grand Chengdu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2018

For the price this hotel was very pleasing but I certainly wouldn't consider it a 4 star hotel. Stayed 2 nights. Receptionist spoke good english.

The room was a king room - huge! Amazing city views from the bedroom and the bathroom. The carpet was stained and quite dirty, the decor certainly hasn't been updated in some time. Bed was super comfy though! WiFi connection was good.

I wouldn't recommend the restaurants if you are only English speaking. The staff didn't speak any and it was quite hard to communicate what we wanted to order or ask any questions on the menu. There are however so amazing restaurants directly opposite the hotel which are well worth trying!

Location is good - right next to a metro station which accessed us to the Panda Research Base and to the main stations to get the train to Leshan.

Room Tip: Get a city view room!
  • Stayed: August 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank hfwatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettIntl_COMM, Communications at Dorsett Grand Chengdu, responded to this reviewResponded September 5, 2018

Dear hfwatson,

Thank you for sharing this review with us.

I am glad to hear that overall your experience was positive. However, I am disappointed to know that our cleanliness as well as the English language proficiency among the team members didn't meet your expectations. This critical feedback will be used in training our staff.

Thank you once again and looking forward to your next visit.

Regards,
Belinda Fung
General Manager
Dorsett Grand Chengdu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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