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“Superb Hotel” 5 of 5 bubbles
Review of Sheraton Chengdu Lido Hotel

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Sheraton Chengdu Lido Hotel
Ranked #31 of 2,639 Hotels in Chengdu
Lloydminster, Canada
Level Contributor
284 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
“Superb Hotel”
5 of 5 bubbles Reviewed November 20, 2011

This hotel is pretty good. We were there on the night of a concert which was right next to the hotel. The Chinese restaurant in the hotel served a great hot pot, with the famous Sichuan peppers. The room was not very big, but we had been spoilt by our stay in the Regent Beijing.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sandeepina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peng s, Manager at Sheraton Chengdu Lido Hotel, responded to this review, November 21, 2011
dear guest . thanks for choose our hotel also thanks for your comments. I appreciate the comments that you have shared as a business traveler and we certainly look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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754 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Charleston, SC
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed November 5, 2011

Very central location,with welcoming lobby and impressive stairway to restaurant. The rooms are pretty basic, but clean. The restaurant however, was top notch. It had the best breakfast selection, and one evening, we decided to have dinner there as well : food was wonderful, of great quality for a buffet style. The hot dishes were made to order though. The service was great. Would definitely recommend.

  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SCS1624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peng s, Manager at Sheraton Chengdu Lido Hotel, responded to this review, November 6, 2011
Dear guest, Thank you so much for your valuable comments regarding your recent stay at the Sheraton Chengdu Lido Hotel. With regards to your comments, we are currently in a stage of upgrading our hotel facilities. In 2012 we start the room renovation project. We have therefore put your comments to our profile for future action.Only through these honest feedbacks can we strive to continue providing the best service and products to our gracious guest.

We are looking forward to welcoming you again to the Sheraton Chengdu Lido Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 30, 2011

I have stayed at quite a few Sheraton hotels and a SPG member, hotel staff is very friendly, club lounge was nice with good staff. The room internet at this property was horrible, the wireless internet 50% of the time did not work, dropped Skype calls 3 times and very slow. Tried the DSL line not much better, if this Sheraton property wants to be a 5 star they need to get upgrade the internet system for customers on business.

  • Stayed October 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank michael h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peng s, Manager at Sheraton Chengdu Lido Hotel, responded to this review, November 1, 2011
Dear Guest
Thank you for your valuable feedback.
I would like to apologize for the inconvenience that you received during your stay in Sheraton Chengdu.With regards to the problem of internet issue , we will together with Internet service providers to check Intertouch room online status, solve problems, be sure to make guests satisfaction the services we provide
Thank you again for providing us the information.
Dear Guest, please be sure of that we are constantly looking for ways to improve our services and comments such as your help us to do so. We are looking forward to welcoming you again to the Sheraton Chengdu Lido Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
119 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed October 26, 2011

Stayed 10 days, gym is OK and bright, but don't expect a proper fitness instructor, barely someone asking you to sign the register... TV choice in room is large, bar at ground level is overpriced, free internet only in lobby and overpriced in the room (CNY 80/day for 1 device only, forget about iPod + laptop)... overall not bad but not cheap either, so one might as well go for Kempinsky or InterCon for similar price but upscale and more recent.

  • Stayed October 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Frog_Singap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peng s, Manager at Sheraton Chengdu Lido Hotel, responded to this review, November 1, 2011
Dear guest
Thank you for your valuable feedback.

I would like to apologize for the inconvenience that you received during your stay in Sheraton Chengdu. With regards to the problem of Gym service, we promise to improve the standards. with regards interrnet issue,sorry for that we could not clear and timely information to you, even you disagree with our internet charges. Our hotel is in the public areas and executive floors is to provide free Internet access, and platinum member can be free use our internet, in addition to our Link @ Sheraton in the lobby for guests provided at 1 hour free per day , look forward to the next time you visit our hotel and hope to make you satisfied with our services.

Thank you again for providing us the information.

Dear Guest, please be sure of that we are constantly looking for ways to improve our services and comments such as your help us to do so. We are looking forward to welcoming you again to the Sheraton Chengdu Lido Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Höhenkirchen-Siegertsbrunn, Bayern, Germany
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed October 15, 2011

Stayed one night. Arrived late and left the next day. I had been in this hotel maybe 7 years ago. It looks the same as then: The carpets are probably the same. The beds... who knows.
Anyway it is not uncomfortable, the service is OK. But compared to many other hotels around China or even Chengdu. This is not a 5 star hotel anymore.
The breakfast in the executive floor was just as in the normal restaurant

  • Stayed October 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Johan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peng s, Manager at Sheraton Chengdu Lido Hotel, responded to this review, October 16, 2011
Dear guest,

Thank you so much for your valuable comments regarding your recent stay at the Sheraton Chengdu Lido Hotel, with regards to your comments, we are currently in a stage of upgrading our hotel facilities. In 2012 we start the room renovation project. We have therefore put your comments to our profile for future action.Only through these honest feedbacks can we strive to continue providing the best service and products to our gracious guest.

We are looking forward to welcoming you again to the Sheraton Chengdu Lido Hotel.

With best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 10, 2011

My "upgraded" room is so dated, the carpet is dirty and the wallpaper is darken. I stayed at other hotels in Chengdu, including the Inter-Con, Shangri-La and the Oakwood Residence, every single one is a much better hotel. There are many good hotels in China these days, property like this with a Sheraton name needs to be downgraded.

Hotel Front Desk staff told me that we are tight on the room supply today so we can only upgraded u to a "deluxe room"... but even if it is upgraded to the Executive Floor, you will not allow to use the facilities because it is a free upgrade. I am checking out in the morning to move to a place that is worth staying.

  • Stayed October 2011, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank T R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peng s, Manager at Sheraton Chengdu Lido Hotel, responded to this review, October 16, 2011
Dear Guest,
Thank you for choosing to stay with us at Sheraton Chengdu Lido during your recent visit to Chengdu.

We sincerely appreciate your consistent support to Starwood Hotels and Resorts, and thanks for your comments on regarding the room upgrade issue was not meet the Sheraton Stabdard. and i am very sorry the unpleasant service you experienced upon check-in. Your comments are extremely valued to assist us in improving our services where they are lacking.


After receiving your feedback, your recommend points which we are weak area has been shared with all Front office Associates especially Reception team in our today’s section meeting to avoid similar incidents in the future. Needless to say that we will also take the necessary action regarding training and coaching of our associates in order to make sure they will deliver our service promise as it can be expected by you.Thank you for your valuable comments which certainly will help us in the improvement process of our services.

with regards to your the other comments, we are currently in a stage of upgrading our hotel facilities. In 2012 we start the room renovation project. We have therefore put your comments to our profile for future action.Only through these honest feedbacks can we strive to continue providing the best service and products to our gracious guest.

Finally, I would like to take the chance to thank you for choosing Sheraton Chengdu Lido Hotel.


Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenzhen, China
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed October 6, 2011

The hotel is located relatively close to the city centre. However, Chengdu is expanding quite rapidly and new areas are developing quite rapidly. For example, the Shangri La hotel is next to the Lan Kwai Fong bar area. The hotel overlooks a soccer stadium and on the main street in Chengdu. The hotel is standard of a typical Sheraton hotel..nothing more nothing less.

I stayed in this hotel about 6 years ago and not much has changed. The rooms are dated and in need for a modern upgrade. There is no wireless in the rooms. The food was above average for a Chinese hotel but still a bit disappointed in some of the food quality. Check-in was quite speedy but the Check-out process took time both times I checked out due to dealing with international cards. The hotel did not seem to have many people in it so the service was quite good. The bell boy, concierge, check-in staff, restaurant managers, health club managers, etc. were great at service.

Loved the pool area which is under a glass with nice facilities. Had a nice cold jacuzzi and hot jacuzzi, sauna in mens room. Open late as well at night. Good for swimming or just enjoying the water.

Recommend going to the Panda Breeding Center, which is only a 40 minute tax ride away. You can see Adult Pandas, Baby Pandas, and Newly born pandas. For about RMB 1,000 you can take a picture next to a baby panda. They do NOT advertise this so you can ask at the back after seeing the newly born pandas. Well worth the cost as it is rare for humans to be allowed next to a Panda. For night activities recommend going to Lan Kwai Fong if it is on a Friday or Saturday.

Overall this is one of the better hotels in Chengdu but with several more being built they need to upgrade their facilities soon. I would still recommend staying at this hotel especially if you are a Starwood Member.

Room Tip: Ask for a high floor. Join the starwood program as they will give you a higher floor room for their...
See more room tips
  • Stayed September 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SouthBaySurfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peng s, Manager at Sheraton Chengdu Lido Hotel, responded to this review, October 11, 2011
Thank you so much for your valuable comments regarding your recent stay at the Sheraton Chengdu Lido Hotel, With regards to your comments, we are currently in a stage of upgrading our hotel facilities. In 2012 we start the room renovation project. We have therefore put your comments to our profile for future action.Only through these honest feedbacks can we strive to continue providing the best service and products to our gracious guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Chengdu Lido Hotel

Property: Sheraton Chengdu Lido Hotel
Address: No.15 Section 1, Renmin Middle Road, Chengdu 610015, China
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Chengdu
#28 Luxury Hotel in Chengdu
#36 Best Value Hotel in Chengdu
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Chengdu Lido Hotel 4.5*
Number of rooms: 387
Official Description (provided by the hotel):
Sheraton Chengdu Lido Hotel is an international 5-star hotel which suits for both business and leisure travelers. Benefiting from the perfect location of city center, the hotel possesses an easy access to various landmarks of Chengdu. From the hotel, Tianfu Square, Wide and Narrow Alley, and Sichuan Science and Technology Museum are within walking distance; and Chengdu Shuangliu International Airport is also merely 30-minute away by vehicle. The closest metro transfer station “Luomashi” is 2-minute walking distance from the hotel. By utilizing the metro system of Chengdu, you will be able to reach attractions such as Wuhou Memorial Temple, Jinli Street, and Chengdu Research Base of Giant Panda Breeding. In order to provide the best living experience for you, all rooms are equipped with amenities such as electronic card lock, chairs, umbrella, safety box, iron, ironing board, office stationeries, and 220 volt socket etc.. Non-smoking rooms are also available in our hotel. Additionally, the hotel also provides various facilities to enrich your stay, including 4 restaurants (Chinese and Western) and lounges, business center, swimming pool, gym, and sauna. ... more   less 
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Also Known As:
Sheraton Chengdu
Chengdu Sheraton

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