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“The customer service is too bad!!”
Review of Cici's House

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Cici's House
Ranked #16 of 563 Chengdu B&B and Inns
Reviewed September 24, 2012

We stayed at Cici's House for 2 nights, and person in charge ( a guy) has no smile at all, acted very unfriendly, and said something very sarcastic. The cici home is good and clean, and there is smoking area sometimes ppls smoke there, making the rooms full of smoking smell. The person in charge ( owner?) seems like never wash the dishes, leaving all the stuffs on the basin and looks disgusting. Pls clean out after using the kitchen!

On the day we left, the guy ( owner?) asked for RMB50 for using kitchen, but there is no notice that just using hot water in the kitchen needed extra charge. We asked, "Please clarify why you should charge us RMB50?", the guy answered unpolitely," If you don't want to pay, it is ok!" and never answer our questions. We felt so uncomfortable, and won't stay back this hostel again.

And also, the location is not good, not many buses will go thru this area, not so suitable for the backpackers.

Room Tip: If you are not a smoker, pls stay away from the lower floor room.
  • Stayed: September 2012, traveled with friends
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Thank liangmoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cicis C, Owner at Cici's House, responded to this reviewResponded October 16, 2012

Sorry for your bad experience for cici's house, I am the owner Lily, Cici's mom, we met once remember? The housekeeper who serviced you is a new comer, and later I find out he doesn't fit for this job, he is not a bad guy, but he choose people, case the first day you lived in our place you maked some noise in midnight, our neighbers complain a lot to the management, so I blamed him, that's why he had bad experience about you guys, and he wasn't happy to service you he said, but most of your stuff we really put customer's feeling first, including me. We provide home feelings, being helpful and make customer happy is very important, that's what I normally do in the hostel. So we will always try to find better and happy stuff working for our guest. Another time, another stuff, you might feel big difference!!

Appriciate you still say our place is good and clean, even you were unhappy about our service. Hope you can still trust us for our working

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (12)
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2 - 8 of 12 reviews

Reviewed September 20, 2012

We arrived very late in Chengdu and for the reason that our taxidriver couldn't find the exact address, one girl of Cici's House picked us up at a junction.
Quite surprised that the property is located in an apartment building, you can feel a very special nice atmosphere. Therefore Cici's house is very authentic but even cleaner and more spacious as you might think now! All people at Cici's House are very nice and friendly, both guests and proprietaries. There are many nice restaurants and supermarkets in the near by. We just stayed for one night but definitely can recommend this home for longer stays and would stay there again if we come back to Chengdu.

  • Stayed: September 2012, traveled as a couple
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1  Thank Saluen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2012

I stayed at many hostel in Chengdu later i ended up staying at cici's house where i absolutely felt like home. Meeting people drinking beer and coffee. It's was little hard to find but when i call them they came and picked me at nearest but stop. Cleaning perfect, sercuity perfect, fun perfect, location good, company perfect. Highly recommended..surely comming back :)

Thanks for everything.

Room Tip: Take the rooms which has biggest window, when you wake up you can see greennnnn garden.
  • Stayed: April 2012, traveled solo
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Thank mayalu m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2012

Like a home, decoration is beautiful,cozy. The owner is very nice, ready to help you everything if you need. Location is not bad, bus and metro is nearby, easy to go everywhere in Chengdu. Lots of restaurant nearby, very convinient. I would come back next time to Chengdu.

  • Stayed: April 2012, traveled with friends
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1  Thank Clara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2012

I was introduced by one of the friend to cici's , when I am arrive it's the first day of their openning, there are 3 rooms ready , I booked a female dorm bed, but the owner Lily offered me a double room, which is very comfortable and cozy. I like the way she make up the room, beautiful wall, soft bedding staff, and a big sitting window is my favorite, I can see the garden of the neighbourhood, make me quite relax.

The location is not bad, from the airport it's only 38 RMB by taxi, lots of bus to different corner of the city, 15 minutes to the subway by walking.

Lily is very nice owner, she cook for me for Chinese dishes, which is very tasty! I really like here, and hope cici's can get better.

  • Stayed: March 2012, traveled solo
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Thank nanaosaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor China Member
Reviewed August 12, 2013
Google Translation

  • Stayed: January 2013, traveled on business
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Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed January 1, 2013
Google Translation

  • Stayed: December 2012
    • Value
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    • Sleep Quality
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    • Cleanliness
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Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Cici's House

Address: Room 308, Block 3, Building 3, Xinlv Jijie, No.62 Xin'guang Road, Chengdu 610000, China
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #16 of 563 B&Bs / Inns in Chengdu
Price Range: $1 - $2 (Based on Average Rates for a Standard Room)
Number of rooms: 6
Official Description (provided by the hotel):
Want A Memorable Place To Stay In Chengdu?Not hotels, comfortable but lack of fun;Not youth hostels, interesting but don't really give you feelings of home stay.Cici's house will be your best choice, small, cozy, warm, your home in Chengdu.As a family hostel, Cici’s House is located in a apartment with 3 floors and 6 rooms, it’s tiny, but that’s how people get closer and become friends. Even you are solo traveller, you will quickly find you have a home in Chengdu, with friends and family. You can live exactly like when you were in your own country, make coffee every morning and cook food yourself, eat with lots of friends, and when you have some difficulty, there’s people who is ready to help you out.Here are reasons for you to choose Cici’s house:1. Home stay feelings, all the facilities like home, kitchen, washing machine, refrigirator, coffer maker, hair dryer, medicine…. Very convinience and cozy.2. Free WIFI and guest computer, it’s easy to get information.3. Fun, mini movie theatre and mini library, movies and books will make you feel relax.4. Transpotation: Dirrect bus to most of the viewpoint, 15 mins walking to metro station ( I know it’s bit far, but affordable.)5. Very very friendly and helpful stuff. Actually we don’t take ourself as stuff, as we live in the same apartment, we do think we are friends in this big city, we are lucky to know each other so we should help each other. 6. Free breakfast before May, including coffee, bean milk and bread,eggs. ... more   less 

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