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Reviews (306)
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All reviews free shuttle chinese restaurant outdoor pool panda reserve chengdu panda shuttle service hotel is fantastic hotel runs the panda research base the panda breeding centre buffet breakfast swimming cap giant pandas concierge desk english speaking staff western options rooms are spacious
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Reviewed October 1, 2018 via mobile

Stayed here on business and leisure. It's a reasonably large hotel with all the amenities you want.
Good points: modern, clean, large rooms, free shuttle bus to panda sanctuary and metro.
Not so good; wifi wasn't great, breakfast was limited (for my preference).

Date of stay: September 2018
Trip type: Traveled on business
Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy W, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded October 23, 2018

Dear Ian W,
Thank you very much for choosing to stay at Crowne Plaza Chengdu Panda Garden and sharing with us your experience!
We certainly appreciate your kind words about our comfortable room and shuttle bus service as they will only encourage us to carry on and try to improve where possible.
We apologize for any inconvenience that you have experienced as this is below our usual standards and we regret that we couldn't have done more for you during your stay.
we are looking forward to welcoming you again with our improved service at land of pandas.
Please feel free to contact me if you have more advice to us, we are always happy to hear from you.
All the best!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2018 via mobile

Close to the panda base (15 mins by taxi, 30RMB) and large, spacious rooms. Big open outdoor spaces for children to play as well as indoor and ourdoor swimming pools (you will need to buy/rent a swimming cap or bring your own to swim)

They tried SUPER hard to accommodate my son’s coeliac condition - everything was checked and double checked. Staff were always friendly and helpful. If staff member was not confident with English, would get someone who was.

As far as China goes, these guys were really good!

Date of stay: August 2018
Trip type: Traveled with family
Thank L1518ZFkatherinec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy W, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded October 23, 2018

Dear Katherine C,
Thank you for choosing Crowne Plaza Chengdu Panda Garden and taking your time to share a nice review about your stay with us . It is a great honour to hear that you had a good time in our hotel and we appreciate for your compliment on the comfortable room and friendly staff.
We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
We look forward to your next stay with us when you're back to Chengdu and continuous support in the near future!
All the best!

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Reviewed June 5, 2018

We only stayed here one night prior to our SNA tour after our flight was delayed into Chengdu however found the hotel very comfortable. The hotel is outside central Chengdu however close to the Panda base. Breakfast had a wide variety of western and asian dishes and the room service club sandwich I had for dinner was fresh and tasty. We did try and go for a swim in the outside pool, only to find it empty due to maintenance. The indoor pool was also closed so perhaps a good idea for the hotel to note to not undertake maintenance on both pools at the same time in future. My mother and I shared a twin room with a lovely view over Chengdu. The tap in our bathroom leaked on the floor but wasnt a major deal and the shower was a little tricky to work but we sorted it out in the end. The free WIFI was a bonus - noting this is one of the few places in China that Whats App worked. Leona in reservations is a star employee and it was lovely to meet her in person after corresponding via email prior to our trip.

Date of stay: May 2018
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank SAMANTHA D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy W, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded June 24, 2018

Dear guest, Thank you very much for staying with us at Crowne Plaza Chengdu Panda Garden, and spend your precious time to share with us your experience! We are so happy to hear that you had a good stay in our hotel and We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We look forward to your next stay with us when you're back to Chengdu and continuous support in the near future! All the best!

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Reviewed May 30, 2018 via mobile

This hotel is amazing. The staff are very friendly and speak excellent English. We got a panda themed room and it was amazing. The hotel is panda themed and very fun. The garden in the back is very beautiful. This hotel is very popular for weddings. There were multiple weddings the weekend we stayed. The buffet breakfast was very good and offered a large variety of Chinese and western food. The fruit was very fresh and delicious. Overall, my favorite hotel during my 15 day trip!

Date of stay: May 2018
Thank ljxq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy W, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded May 31, 2018

Dear Gary: Thank you so much for your nice feedback and we are very happy to know that you had a comfortable stay in our hotel. We also wish you enjoyed the panda base nearby , the pandas are indeed pretty cute. Welcome back and wish you all the best!

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Reviewed May 23, 2018 via mobile

We hotel enjoyed staying at this hotel very much. Comfortable beds, friendly staff and the concierge were all very helpful, giving us confidence to use the local transport systems. Make sure you have a translator app and off line maps.

Date of stay: May 2018
Trip type: Traveled as a couple
Thank 96carolyng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy W, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this reviewResponded May 25, 2018

Dear Carolyn G,
Thank you very much for choosing to stay at Crowne Plaza Chengdu Panda Garden and spend your precious time to share with us your experience! We're honored to hear you've enjoyed your time with us and we appreciate for your compliment on Comfortable beds and our friendly staff. We sincerely hope you would visit chengdu and choose to stay with us again in the near future. All the best!

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