The best thing about this hotel was the service. I arrived after 1am. The woman at the front desk wasn't proficient in English so her manager immediately took over. I arrived hungry, and I thoroughly appreciated the snack waiting for me in my room. The breakfast was superb with a good mix of Chinese and Western fare. I was only staying there for one night, and I arranged with the hotel for the panda holding experience. The cost of holding a panda is a bit steep at 2000 RMB (cash), but it was one of the highlights of my time in China. Someone from the hotel accompanied me to the Panda Base and gave a tour of the park before the panda session. He was very helpful and definitely streamlined the process. Only a private taxi would take me back to the hotel because of the hotel's direction. I had an evening flight and wanted to spend some time downtown before leaving. The hotel informed me I could take the hotel shuttle to the downtown Crowne Plaza location and store my bags at that hotel for the day. I found this feature helpful because of the distance between this hotel and downtown. Word of caution...taxis are very difficult to catch during the day. Build an extra 20min into your schedule to hail a cab downtown (even from the hotel).
Critical points for the hotel:
I had a difficult time communicating in English with the Concierge desk by telephone. One time I was left on hold for 10 minutes until I finally hung up, and then I wasn't called back for a few hours. Communication was fine in person.
I asked the Concierge to look up vegetarian Chinese restaurants, and they provided a printed list. From what I could see they have a book listing restaurants by dietary preference. The book is outdated. I went to the first one they "highly" recommended, but it was either permanently or temporarily closed. Not speaking any Chinese, I took a taxi to the next one on the list. This restaurant must have been out of business for a long time. The name was still present, but the building was filled with homeless people. At this point I was very upset. I spent hours trying to get taxis plus commute time. The other Crowne Plaza pulled out the same book and tried to direct me back to the same restaurants. In that hotel the only restaurants open were a steak house and Japanese restaurant. The manager of the restaurants couldn't understand why I didn't want Japanese food on my trip to China. After the unsuccessful attempts, I took a cab to the airport early and ate there. I fully enjoyed my stay at the hotel until the restaurant episode ruined the rest of my stay. Please update your list of restaurants and instruct Concierge to verify listings before instructing unknowing travelers.
- Official Description (provided by the hotel):
- Located in the centre of colorful Poly 198 Park, Crowne Plaza Chengdu Panda Garden is the first international upscale hotel in North Chengdu. The hotel conveniently adjoins High-Tech West Zone and Xindu Industrial Park, and is within nearby walking distance to a 2,000 acre music park, Poly Lafitte Sports Park and the world famous Chengdu Panda Base. We are 30 minutes’ drive from downtown’s Tianfu Square, 20 minutes from Chengdu North Railway Station and East Railway Station, 45 minutes from Chengdu Shuangliu International Airport. Crowne Plaza Chengdu Panda Garden offers 345 exquisite guest rooms, each designed to exceed your expectations. We also feature 3 signature restaurants of differing styles, presenting you a delectable range of global cuisines and delicacies, along with a carnival of Sichuan and Cantonese specialties. Choco Deli offers a distinctive French and European flavor, a variety of homemade breads, cookies and tasty selection of fine pastries and cakes for all occasions including weddings. The hotel is additionally equipped with Lobby Lounge, Club Lounge, Touch Spa, Indoor and the only Splash Outdoor Pool in town. 3 round trip shuttle bus to Panda Base and city centre Tianfu Square is your ideal choice of convenient travel with quickness. What’s more, Crowne Plaza Chengdu Panda Garden features an 800 square meters ballroom and is complemented by our Tulip function room with independent reception hall and 6 additional function rooms. In addition, the hotel offers 3,000 square meter outdoor banquet area and space suitable for any number of events. As for that special day in people’s lives, the hotel presents a unique outdoor venue that’s ideal for weddings and parties presented by our devoted Crowne Plaza Weddings team.With its attractive environment, elegantly appointed rooms, broad range of meetings and event facilities, unique dining and recreation facilities and excellent service, Crowne Plaza Chengdu Panda Garden offers you a refreshing and successful city-resort experience. ... more less
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