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“Quite a good hotel”

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Crowne Plaza Chengdu Panda Garden
Ranked #20 of 2,676 Hotels in Chengdu
Certificate of Excellence
Daly City, California, United States
Level Contributor
159 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 403 helpful votes
“Quite a good hotel”
Reviewed February 20, 2014 via mobile

This hotel is quite far from the city. It's definitely a great place to be if you are mainly there to see the pandas.

I really wish the hotel provided shuttle service to and from the airport.

It costs about 120 rmb to get to the hotel and another 160 rmb to get to the airport. The 160 rmb is the set price the hotel has with the the taxi company.

The hotel is quite nice inside. It's on top of a hill inside a small community.

Upon arrival we were upgraded to a suite room from our original room which was great!

The suite was nice but a lot of the space my wife and I couldn't even use since we were out most of the day.

The outdoor swimming pool was closed due to the weather. The design looked nice though.

The indoor pool is clean it's about a 20 meter pool, you need to remember to bring your swimming cap though, or they won't let you swim.

The gym facilities have the basics.

Down stairs breakfast runs until 1030 am. I think it starts at 6 am but I'm not sure.

You don't want to go to breakfast early there are so many people and I wasn't sure if they were hotel guests or construction workers for the hotel.

I only got to try out the room service food and the bar food. Definitely recommend that you only order western food the Chinese food isn't that great.

The service is really good definitely 5 star quality. Only had one hiccup where the person at the pool area went "hey you you can't bring the towel upstairs."

The bus system is great for getting to the panda reserve and getting into town. It's kind of bumpy the ride and it takes about 50 minutes to get into town during the morning and afternoons.

The bus system seems also used by their employees and staff. Another strange thing was we wanted to get off at the other crowne plaza in front of Chun xi road because we saw the day before the bus stopped to let one of their employees off there however the bus driver refused to drop us off there for some reason. No big deal it was about a 20 minute walk from the drop of place.

The drop off place is right behind the big Mao statue.

All in all this hotel is probably the best in Cheng Du at the moment and I would recommend anyone to stay there.

Hopefully I have more time later this year and I could stay there and go to the golf course that is near the hotel.

I was actually dying to go but had no time due to other arrangements.

Stayed February 2014, traveled as a couple
Helpful?
Thank Alienandbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivy Y, General Manager at Crowne Plaza Chengdu Panda Garden, responded to this review, February 24, 2014
Dear guest, thanks for choosing Crowne Plaza Chengdu Panda Garden and taking your time to give us your valuable praise. Speakin of the taxi cost, sorry for the confusion caused you might have. Our hotel do not have any set cost with any taxi company, the RMB160 from hotel to airport was because the two locations are in different areas so taxi cost is subject to flat fee. Also, we will enhance staff training to offering our guests with better service. Thank you again and looking forward to welcoming you in the future.

Ivy Yu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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267 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
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English first
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 17, 2014

The high for us was the amazing responsiveness of the management. Even though we struggled a bit with food issues, they always tried their hardest to make everything right.

Connecting rooms would be a huge plus, as many families come here to see Panda Garden.

A bit difficult to get to other atractions, too far to restaurants downtown but for Panda Garden which was our focus it was great.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robsemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivy Y, General Manager at Crowne Plaza Chengdu Panda Garden, responded to this review, February 24, 2014
Dear Bill, thanks for choosing Crowne Plaza Chengdu Panda Garden and taking your time to give us your valuable praise. As our hotel is located in the municipal developing area, we offer the free shuttle bus service to Panda Base and city centre Tianfu Square, and hope that could make your trip be more convenient. Look forward to welcoming you soon.

Ivy Yu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitesburg, Georgia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 28, 2014

This is my favorite hotel in China, This was my second stay at the hotel. I used the hotel as a base to take friends to the Panda Center and the Lashan Buddha. The concierge staff will do what ever it takes to make sure you get what you need. Twice they went out of their way to help. The last time was bringing some clothes a friend let in his room to the airport. The hotel is at the top of a hill, with shops and restaurants at the base of the hill. The breakfast at the hotel is wonderful. The food ranged from American (made to order omelets, bacon, cereal), to full English breakfast, to continental breakfast, to a European (cheeses, meats and bread), to an individually prepared noodle breakfast. The dinner had a similar range of foods available. I look forward to returning in the future.

Room Tip: The rooms at the back of the hotel have a great view of green space.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveling_Bill_30118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivy Y, General Manager at Crowne Plaza Chengdu Panda Garden, responded to this review, February 7, 2014
Dear Bill, thanks for choosing Crowne Plaza Chengdu Panda Garden and taking your time to give us your valuable praise. Your trust and support will help our hotel to do better. Looking forward to welcoming you again.

Ivy Yu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
79 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 6, 2014

First idea ad although we had no problems we would suggest if you are making your own way there from the airport it is a good idea to have the hotel address/directions printed out for the taxi drivers in Chiese. There is are fewer people here who speak English readily but we found people always willing to go find someone who could help.

Okay the review of the hotel, check in was easy with no issues and we had and were taken to a room where the guy took us through all the rooms amenities. It was clean tidy and warm. Called down to reception and they brought us an star alone AC with no hesitation.

It was Halloween when we arrive so heading to the restaurants to choose we decided on the buffet option as they had made such an effort with the decoration of the food and their imagination was great. Pity not more people to appreciate all their hard work but it was wonderful. The selection of food is what sadly we have come to expect from travelling so much but all well presented. There was a Chinese noodle section (along with some other foods). Think it might be a good idea if they had a card with some information for 'tourists' so they can experience some of these local foods. The food which included wine was not what we would term expensive and well worth it (£30 for two).

Breakfast next morning was an early but not too early as the hotel is only about 5 mins from the panda research base. We had bought tickets for the pandas and booked to go on the free coach the night previously with the concierge. Saved queuing at the centre which was very useful. There was plenty to choose from hot, cold, fruit, juices etc and again noodle which I just had to try - not sure if I did them correctly but they were good.

The hotel runs a free coach to and from the panda research centre at times which work in very well for those of you who want to spend a whole or half day there. We used it a couple of times to get there and also to go into town. You are supposed to call and say you are going to use the service but even though we had problems with our phone we could get in on no hassle.

We tried the Chinese restaurant and it was good and they tempered the heat of the dishes to our liking to. The service was not great but I think they had had a large group coming in and they were still playing catch up. The food was good and tasty and there was lots to choose from and try something new.

In total we stayed three nights and found the hotel to be very friendly and helpful. Whilst we were there the Hotel Manager was very keen to hear what we thought of things and appeared to take a genuine interest in how the day had gone. The gardens were lovely and the beach area would be busy in the summer but it was too cold for us when we were there.

Room Tip: We paid the extra to stay in a Club room and the lounge is has a great view over the garden, beautif...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gib_jac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivy Y, General Manager at Crowne Plaza Chengdu Panda Garden, responded to this review, January 8, 2014
Dear David, thank you for choosing Crowne Plaza Chengdu Panda Garden and taking your time to give us your valuable praise. We are glad that you enjoyed the stay druing Halloween. Once again, thank you for your kind support.

Ivy Yu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 2, 2014 via mobile

Enjoyed four nights on the club floor. Hotel is ideal for both business and leisure visits with excellent facilities. Club lounge had only just re-opened and enjoys panoramic views of the extensive gardens.

Stayed October 2013, traveled on business
Helpful?
2 Thank N_C-ABZ-UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivy Y, General Manager at Crowne Plaza Chengdu Panda Garden, responded to this review, January 8, 2014
Dear guest, thank you for choosing Crowne Plaza Chengdu Panda Garden and taking your time to give us your valuable praise. Your trust and support will help our hotel to do better。 Looking forward to welcoming you again.

Ivy Yu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level Contributor
324 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed December 30, 2013

Summary: Highly recommend this for visiting the pandas. It is a 5-minute drive away and the hotel provides a shuttle. The hotel itself is luxurious by European and American standards.

The Good: Nicely appointed rooms which are slightly smaller than other CP's. The restaurant serves an excellent buffet breakfast as well as good dishes off the menu for dinner. The staff is friendly and accommodating.

The Bad: The only bad thing was that the hotel forgot to call us a pre-ordered taxi. Because we had to leave the hotel at 6:45am on a Sunday morning we had asked the concierge to pre-book a taxi. When we stepped out at 6:45am there was no taxi. It took 15 minutes for another taxi to arrive. Not good if you are on your way to the airport. This was the third time in a Crowne Plaza that the concierge forgot to book rides to the airport.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DHWShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivy Y, General Manager at Crowne Plaza Chengdu Panda Garden, responded to this review, January 8, 2014
Dear guest, thank you for choosing Crowne Plaza Chengdu Panda Garden and taking your time to give us the sincere comments. Thank you for your trust and support. we are sorry for the inconvenience caused by concierge. I have already conveyed it to relevant department and we will aslo enhance staff training to offering our guests with better services. Thank you again for your support and kind understanding. Look forward to welcoming you soon in the future.

Ivy Yu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Espoo, Finland
Level Contributor
208 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed December 19, 2013 via mobile

First time we've ever enjoyed a 5 star hotel and it was heaven! Of course it's a bit further away but that don't matter at all. Very close to the panda garden which is like the thing to see in Chengdu.

To make things clear. At first we reserved the hotel for 3 nights but since we enjoyed it so much we just had to reschedule our plans and go for another 3 nights. :)

Stayed December 2013, traveled as a couple
Helpful?
Thank Gurumir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivy Y, General Manager at Crowne Plaza Chengdu Panda Garden, responded to this review, January 2, 2014
Dear guest, thank you for choosing Crowne Plaza Chengdu Panda Garden and taking your time to give us your valuable praise. Your trust and support will help our hotel to do better. And we sincerely look forward to welcoming you again.

Ivy Yu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Chengdu Panda Garden

Property: Crowne Plaza Chengdu Panda Garden
Address: Poly Park 198, No.1980 Shulong Avenue, Xindu District, Chengdu 610503, China
Phone Number:
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 2,676 Hotels in Chengdu
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Chengdu Panda Garden 5*
Number of rooms: 345
Official Description (provided by the hotel):
Located in the centre of colorful Poly 198 Park, Crowne Plaza Chengdu Panda Garden is the first international upscale hotel in North Chengdu. The hotel conveniently adjoins High-Tech West Zone and Xindu Industrial Park, and is within nearby walking distance to a 2,000 acre music park, Poly Lafitte Sports Park and the world famous Chengdu Panda Base. We are 30 minutes’ drive from downtown’s Tianfu Square, 20 minutes from Chengdu North Railway Station and East Railway Station, 45 minutes from Chengdu Shuangliu International Airport. Crowne Plaza Chengdu Panda Garden offers 345 exquisite guest rooms, each designed to exceed your expectations. We also feature 3 signature restaurants of differing styles, presenting you a delectable range of global cuisines and delicacies, along with a carnival of Sichuan and Cantonese specialties. Choco Deli offers a distinctive French and European flavor, a variety of homemade breads, cookies and tasty selection of fine pastries and cakes for all occasions including weddings. The hotel is additionally equipped with Lobby Lounge, Club Lounge, Touch Spa, Indoor and the only Splash Outdoor Pool in town. 3 round trip shuttle bus to Panda Base and city centre Tianfu Square is your ideal choice of convenient travel with quickness. What’s more, Crowne Plaza Chengdu Panda Garden features an 800 square meters ballroom and is complemented by our Tulip function room with independent reception hall and 6 additional function rooms. In addition, the hotel offers 3,000 square meter outdoor banquet area and space suitable for any number of events. As for that special day in people’s lives, the hotel presents a unique outdoor venue that’s ideal for weddings and parties presented by our devoted Crowne Plaza Weddings team.With its attractive environment, elegantly appointed rooms, broad range of meetings and event facilities, unique dining and recreation facilities and excellent service, Crowne Plaza Chengdu Panda Garden offers you a refreshing and successful city-resort experience. ... more   less 
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