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“A Home Away From Home”

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Fraser Suites Chengdu
Ranked #5 of 2,676 Hotels in Chengdu
Certificate of Excellence
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A Home Away From Home”
Reviewed April 17, 2014 via mobile

My friends & I had a great & memorable stay at Fraser Suites Chengdu. We are already recommending it to our families & friends visiting Chengdu!

Hardware:
- Room was comfy & homey with essential items including a kitchenette, washing machine, dryer, fridge, etc.
- Great & clean facilities to keep fit including an indoor heated pool & a relaxation room of massage chairs in a private setting
- Restaurant served a wide & fresh variety of F&B for breakfast daily.

Software:
- Staff were very warm, friendly & anticipated our needs. They also made us feel safe & well taken care of.
- Any request made by us was also followed up immediately.

Thumbs up! Thank You!

Stayed April 2014, traveled with friends
Helpful?
1 Thank CelestineCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, May 20, 2014
Dear CelestineCC,

Thank you for your wonderful review. It was a pleasure to have you and your friends with us and great to know that it was memorable. Memories live inside you and you can take them anywhere. I hope you will share these memories with your friends and families and hope to see you with us again real soon.

Sincerely,

Danny Lingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Sevenoaks, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 12, 2014

We arrived from Xian where we found people grumpy and gave service with a grudge. Here the staff all smiled, spoke good English and treated their jobs as a profession. Food was good - no complaints - better than in Beijing, Pingyao or Xian. Apartment spotlessly clean (unlike Xian) and nice and relaxing. Apartment even had a washer/drier to catch up on laundry. Lovely swimming pool which i had to myself. Panda's were 35 minutes away and absolutely well worth the visit. Highlight of the journey so far. We had an extended check out till 4pm and the manager could not have been more helpful. The Metro was not far away and opera was opposite the hotel with a big shopping mall close by.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, April 13, 2014
Dear Tom274,

What a wonderful review. Thank you so much!. Your experience with similar cities like Xian and Pingyao have been shared with many of our guests as well, and we usually get the "Wow, it's nice to come back home, it’s so comfortable here" remark, whenever they return. These just makes our smiles much wider and our eyes glitter brightly.

Having a washer/dryer in the room is always a plus as it takes away the hassle and major headache of travelling plus it’s free.

Pandas are a must see in Chengdu and well worth it, as you have rightly pointed out.

Thanks again for this wonderful review. I trust you and your wife are safely back home and look forward to your return soon.

Sincerely,

Danny Lingham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 12, 2014

I would have given this a 5* rating, if not for an unpleasant episode when my family and I just arrived.

In a nutshell, Fraser omitted my airport transfer booking despite an email confirmation, hence there was a little bit of unhappiness and drama prior to my check-in. I shall not go into too much details here, but I have written to the GM directly, and would like to applaud Mr Lingham's efficiency in investigating and for his courage and honesty in admitting the oversight and taking full responsibility for the matter.

Other than the initial ugly episode, it was actually a very pleasant stay for me and my family. Accommodations were relatively new, apartment was spacious, comfortable bed/pillows and conveniently located (Carrefour, Starbucks, Restaurants etc). Decent breakfast variety too, though I do wish the food was a little warmer (especially the sunny-side eggs).

The staff were really friendly and helpful in helping us in obtaining information on day tours, opera performances etc. Special credits to a concierge staff called Cohen (i hope i remembered his name right). Even on his off-days, he was liaising with another colleague on bookings for our day trip.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CZY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, April 13, 2014
Dear CZY,

Thank you so much for writing this review. I am truly grateful for the email you sent me before writing this review, as it helped us to look into the issues and to rectify them immediately. I once again apologize for the unpleasant experience you had upon check-in.

Most importantly, it did not ruin your entire stay and for that I am grateful. I will pass on your personal appreciation to Cohen (you got his name right). I am sure he will be thrilled. These qualities are what we look for and we recognize such efforts. Our people at Guest Relations will always go out of the way to ensure that our guests have a memorable experience here at Fraser Suites Chengdu.

CZY, thanks again for this review. I do hope we can have your family with us again and to have a second chance to make a first impression.

Sincerely,

Danny Lingham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berne
Level Contributor
323 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed April 12, 2014

On my short 3 night stay in Chengdu i stayed at Fraser Suites, and if i ever go back to Chengdu, i wont have to think twice where to stay, it cannot get better than Fraser Suites.

The suite i had was very spacious, with a lot of storage room, in the bathroom, in the 2 closets between the bedroom and the bathroom and in the entrance. As i was in Chengdu as a tourist, i didnt actually use all that space, but still it was great to "settle in" and not having to cram everything into a small closet like it is often the case in hotel rooms. Great kitchen area, with everything (including a washing maschine, a rice cooker, mixer etc.).

My suite was on the 33th floor, so great views. I like that 2 windows open (without posing a risk to fall down), i really hate hotel rooms where you cant open a window and cant get some fresh air.

Very nice indoor pool. Lovely breakfast buffet, with a good choice of western and asian dishes, and very good coffee as well.

The staff was extremly friendly and helpful. For example, when i arrived, upon learning that i'm a tourist, the bell boy brought me restaurant and sightseeing recommendations. This is what for me makes Fraser Chengdu better than just a great hotel.

Stayed April 2014, traveled solo
Helpful?
2 Thank nathalieyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, April 13, 2014
Dear nathalieyes,

It’s always great to have a good review by a top contributor of TripAdivsor. With your vast experience of travelling and staying at various hotels, you are able to make a valid comparison about your stay and expectations. What’s more amazing was that you were a solo traveler.

Nathalieyes, thank you for such a wonderful review. I too agree that a suite is far better than hotel rooms. It’s really a home and the comforts you get for a lesser price is certainly value for money. As for our people, what can I say, they are the best team I have ever worked with and their service comes from their hearts, and that’s what makes it so special.

We are so happy that you had a great stay with us. Do come back soon.

Sincerely,

Danny Lingham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 11, 2014

Location is very central. Near Shopping , supermarket and food stalls. Heated pool and provided swim cap . Loved the massage chairs in the retreat room, put me to sleep. Service was impeccable and efficient. All feedback was remedied almost immediately. Washer and dryer was useful. Laundry powder provided. Mattress and pillows gave good support and provided a good night sleep. Breakfast spread had an amazing variety. Definitely recommended.

Room Tip: The drivers tend to horn a lot when they drive. Closing the black out curtains at night cuts out alm...
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fannybaey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, April 13, 2014
Dear Fannybaey,

What a wonderful picture of you with your family. Thank you for your review on your stay at Fraser Suites Chengdu. It will be nice to have your family with us on your next trip.

I remember that you made a trip to JiuZhaiGou with your friends this time. It is really a magical place of tranquil serenity and peace. I trust you had a good time there, especially this season with all the flowers in full bloom

Thanks again Fannybaey for the wonderful review and looking forward to your next trip with your family.

Sincerely,

Danny Lingham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 8, 2014

Very efficient check in, check out. Very friendly staff, who are really helping you and not just pretending. Serviced studio spacious, very clean, confy bed, well equipped. Pool is great. Breakfast Chinese and western. Location very central.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, April 9, 2014
Dear Anne S,

Thank you so much for your concise but complete review on Fraser Suites Chengdu. I realize that it is actually much harder writing less than writing more, especially when it covers everything you wish to say in three and a half sentences. Your review did just that and we really appreciate its completeness.

Thank you once again Anne S and we do hope to have you with us again real soon.

Sincerely,

Danny Lingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 8, 2014

From the moment we arrived in Fraser Suites we were highly impressed. Beautiful lobby, very (very!) friendly and efficient staff and rooms ready for check-in despite us coming at 11am. Rooms (2 bdrm and studio suites) were great - nicely furnished, light, spacious, clean with comfy beds and high-quality linens. Kids loved the pool and the playroom next to the dining area and everyone liked the breakfast. Location was also fab across the street from a Carrefour shopping center with lots of dining options and around the corner from both luxury as well as local shopping. The very helpful front desk staff organized at a moment's notice an incredible English-speaking guide, Lilly (5904062@qq.com) who made touring the city a real pleasure for all age groups from 5 to 72 yo. I just wish we had met her on the very first day and done all our activities with her! The ever smiling staff (and then Lilly) also arranged a private car with driver to shuttle the 7 of us around the city in perfect comfort. Only small negative was the bland lunch at the hotel, but we should have known to not eat there in a city so renowned for its local cuisine. So all in all really a perfect weekend. Thank you Fraser Suites!!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 123sarka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, April 9, 2014
Dear 123sarka,

What an interesting title for your review on Fraser Suites Chengdu. Thank you so much for your compliments across three generations. It just goes to show that no matter how old you are, Fraser Suites Chengdu will give you an experience you will never forget. As for the 'bland' lunch you experienced, we have replaced that semi-buffet with our regular ala carte lunch with much better offerings plus a weekly rotating menu.

We sincerely hope to have you and your friends with us again should your travels take you to this part of the world.

Sincerely,

Danny Lingham
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fraser Suites Chengdu

Property: Fraser Suites Chengdu
Address: No.111 Zhihui Street, Jinjiang District, Chengdu 610016, China
Phone Number:
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 2,676 Hotels in Chengdu
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Fraser Suites Chengdu 4.5*
Number of rooms: 360
Official Description (provided by the hotel):
Strategically located between the Central Business District and Tian Fu Square, Fraser Suites Chengdu couldn’t be better placed for executives and family members. This mixed office, retail and serviced residence development includes a high-end shopping mall and offices too – everything a business or leisure traveler could need, right on their doorstep.Hospitality and guest services at Frasers Suites Chengdu are second to none, with a 24-hour concierge and personalized daily housekeeping. Step outside this striking property, created by award-winning international architects, and you are only moments from world-class department stores and key commercial buildings. From the transport hub located close to Fraser Suites Chengdu, it’s easy to explore Sichuan Province and surrounding regions.An iconic landmark building with two floors dedicated to health and wellness, Fraser Suites Chengdu features 360 Gold-Standard residences that combine comfort, style and technology with full facilities in a standout location.With a range of room sizes and configurations, each exquisitely appointed apartment offers panoramic views, an ergonomic workspace, and sophisticated, yet understated interiors by acclaimed Hong Kong designer Steven Leung.Key business and shopping destinations are only moments from the property. And as ever, the Fraser Difference: renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay.With great emphasis on health and wellness, Fraser Suites Chengdu provides a comprehensive range of facilities within the property. Complementing the indoor pool, fully equipped gym, hot and cold tubs, as well as steam and sauna rooms, there’s a dining café, billiard room, children’s playroom, The Retreat, and a Business Centre with function rooms. ... more   less 
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