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“Superb!!!! what a find!”

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Fraser Suites Chengdu
Ranked #7 of 2,754 Hotels in Chengdu
Certificate of Excellence
Reviewed July 4, 2013

This is our favorite hotel in China so far!!! We had a two bedroom suite - VERY spacious and well appointed. A perfect mix of functional and elegant -- two large bedrooms and a separate living area with kitchen and washer/dryer (very appreciated after our travels to less "clean" cities). The rooms come with a full breakfast (we are not thrilled with breakfasts here in China and this hotel is no exception, but there is certainly plenty of food). Fantastic location - as well - very close to nice restaurants.
And the staff is so genuinely nice and helpful - everyone was so friendly and helpful.
This place gets an A++ in my book!!!
(only one suggestion - maybe they could have non-smoking floors)

  • Stayed: July 2013, traveled with family
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Thank harlemfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this reviewResponded July 8, 2013

Dear harlemfamily,

Thank you for your wonderful review. We are so happy to have given you a positive A++ experience. We do have non-smoking floors though and I apologise if this was not made known to you during your stay.

Once again, Thank you so much for this great review.

Sincerely,

Danny Lingham
General Manager

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354 - 360 of 510 reviews

Reviewed July 3, 2013 via mobile

This was a welcoming surprise after the crappy service at the holiday inn - oriental plaza. Great location, good sized one bedroom. Haven't tried the restaurant yet, but this place is in a good location so why eat in?? Front desk service was prompt, professional. I got everything I had requested.

Absolutely love the massage chair room. Two thumbs up! Definitely coming back for more next time!

  • Stayed: July 2013
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Thank Lillian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this reviewResponded July 8, 2013

Dear Lillian W,

Thank you so much for your "Two Thumbs up" rating. We are so happy to have given you a memorable stay with us. we look forward to your return visit whenever you are in this part of the world again.

Sincerely,

Danny Lingham
General Manager

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Reviewed June 29, 2013

I, along with two of my friends had been to Chengdu and we stayed in Fraser Suite. It is an excellent apartment equipped with all facilities including a kitchen. Crockery, glass wares and all utensils are available. House keeping is very good and services rendered are also excellent.
Buffet breakfast is complementary and you can choose any from various foods, available. There are many other restaurants, including Indian available nearby. Taxi cabs are always available and you can move around easily.
The tariff also was felt comfortable.

  • Stayed: October 2012, traveled with friends
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1  Thank souhardan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this reviewResponded July 8, 2013

Dear souhardan,

Thank you so much for your comprehensive review on your stay experience here at Fraser Suites Chengdu. We are glad that it was positive and memorable. We hope to have the chance to have you with us agian soon.

Sincerely,

Danny Lingham
General Manager

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Reviewed June 24, 2013

I stayed at Fraser during my first trip to Chengdu. At the beginning was reluctant to choose that accommodation since I do prefer 'real' hotels (aka with good restaurants, full service, bar, plenty of touristic information at the concierge, etc) but ended up staying at Fraser because of the convenient location. It is an apart hotel, breakfast is included though I would not recommend the food in the restaurant (pricey for the local standards and easily forgettable). Ask the concierge and he will give you some good tips on restaurants like the Sichuanese one in the third floor of the mall opposite Fraser, it was yummy!!) As I was saying, Fraser is a modern building and matching facilities, nice pool (resort style, most of the hotels have similar one), room with massage chairs, small biz lounge, nice open bar in the terrace, wi-fi available and included, good sized rooms with kitchenette. The staff in general were very attentive and took care of greeting the guests at all moments. I have to recognize that actually a couple of the staff went beyond expectations, one of them was Danny (sp?) who helped me on finding an ATM and actually escorted me to another one once I realized that my card was not serviced in the first ATM. Across the street from fraser there is a place to watch the Sichuan Opera (which is an spectacle with 7 or 8 shows, not an opera per se)

  • Stayed: June 2013, traveled on business
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2  Thank RoxLima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this reviewResponded July 8, 2013

Dear RoxLima,

Thank you for your comments on your recent stay with us although you prefered 'real' hotels. We are glad you had an enjoyable experience. I must say that I am trulely amazed at the courage you have to travel alone in a foreign country without knowing the language. I do hope that Chengdu has given you wonderful experience.

Sincerely,

Danny Lingham
General Manager

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Reviewed June 19, 2013

Built in 2012, this is one of the newest hotels /service apartments in Chengdu. Located centrally, Fraser is super convenient to all the major historical, cultural, commerce sites.

All the rooms are service apartments in full kitchens, living rooms, 2 bathrooms and 2 bedrooms. Very spacious and if you are traveling as a family, there really is no better set up.

Facilities are amazing - the pictures do not do it justice. The gym/work out room is state of the art and clean and new, the pool is glorious and long enough to do laps, the changing rooms have hot/cold soaking baths, the billiards/foos ball room is perfect for kids, the massage chair room is great,.... And the outdoor terrace is a great place for a beer at night (albeit super expensive - 88RMB for tea and 65RMB for a beer!)

The morning breakfast buffet is great - enough of western, Chinese food to satisfy most everyone's palate.

The negative - the dining room after breakfast. It's not that expensive but truly horrible tasting. The only thing that was passable was the tuna fish sandwich (and that says something). Both their attempts at western food (fish/chips, hamburger, lasagna) were inedible; and the Chinese attempts (beef noodle soup) were not much better.

You are MUCH MUCH MUCH better off going to the many restaurants within a short walk/taxi ride - you'll eat better and pay a lot less.

Also, on the off chance, you need them to help with catering, .... DON"T. We were organizing a large event and they just don't have the ability to pull it off, and also it is economically not competitive (US prices - around 25 USD per person for lunch/dinner!)

The staff is super helpful at all hours and can give you great recommendations to restaurants, massage places, etc.

Room Tip: Choose an 06 room - it is a corner room with views on two sides.
See more room tips
  • Stayed: June 2013, traveled with family
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Thank induway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this reviewResponded July 8, 2013

Dear induway,

Thank you so much for your comments on your recent stay. We are glad you enjoyed the suite and facilities. We do apologise for not being able to give you a perfect stay with us. It is comments such as yours that will enable us to improve on our services and offerings and for that, we deeply grateful. We will continue to strive towards a better menu offering in terms of food quality and standards and we do hope to have a second chance to make a first impression.

Sincerely,

Danny Lingham
General Manager

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Reviewed June 19, 2013

If you are planning a long stay (or short stay!) in Chengdu, then Fraser Suites is where you want to stay! It is truly a home away from home and my best hotel experience in my entire career.

When I accepted a job assignment in China, our biggest worry was where to find a comfortable and safe place to stay. Our family (two kids under 3) stayed at Fraser Suites for 2 and a half months and we embraced Frasers as our 'happy place'. All the staff knew how to handle small children, were super friendly, well trained, most of them were fluent in English and all of them extremely efficient. The Guest Relation staff members deserve a special mention as they were always ready to help and nothing was too much to ask for.

Our kids also loved the kiddies splash pool and the indoor playroom. The apartments are modern, spacious and equipped with everything you might need. Location is excellent, close to a subway station and a large Carrefour supermarket across the road (The Carrefour stocks a wide range of fresh produce and international food brands).

Tianfu square and several department stores and markets are all within walking distance and several restaurants can deliver meals to your apartment (Pizza Hut, Mike's Pizzas etc). There is also a spa/hair salon adjacent to the hotel offering great value for money packages.

The General Manager Danny is very professional and many other 5-star hotel managers can take tips from him. He is hands on and often welcomed us in the lobby after a day out. The hotel offer monthly day trips for long stay guests - a special treat.

We left Fraser Suites in good spirit and we can highly recommend this property for your stay in Chengdu!

  • Stayed: June 2013, traveled on business
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1  Thank Zelda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this reviewResponded July 8, 2013

Dear Zelda C.

Thank you so much for your wonderful review on your stay experience here at Fraser Suites Chengdu. We are so happy that you had a wonderful stay with us. We do so miss you and your family, especially your adorable kids. Our staff send you their kind regards as well.

We look forward to your return visit should your travels bring you to this part of the world again.



Sincerely,

Danny Lingham
General Manager.

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Reviewed June 15, 2013

Despite being in the middle of a bustling commercial area, Fraser Suites is a beautiful, calm oasis. It is a service apartment with the amenities of a 5+ star hotel. The rooms all have modern designed kitchens (with in-room laundry facilities), modern living and dining rooms - beautiful appointed with Peter Thomas Roth bath supplies in the bathroom.

Once you step in, you'll experience a calm serenity - there are not a lot of people in the lobby, there are hotel staff that will quickly check you in, and there is a lovely smell (a floral).

The hotel has amazing facilities including a beautiful indoor pool (photos don't do it justice), an amazing terrace with 180 degrees of the skyline, a lovely outdoor bar/sitting area, a nicely maintained/top-of-the-line gym, a relaxation room with 8 or so massage chairs, and a lovely breakfast buffet/Western restaurant.

The staff is efficient and super friendly/helpful. We wanted to go out at midnight to eat and the concierge could not be more helpful and awesome with his recommendation - we were sent to a truly raucous, local spicy street-style restaurant Lao Ma Hua Ti.

There is a Carrefour right across the street as well as a Starbucks to get an overpriced caffeine fix.

I've stayed at the ShangriLa (three years ago) - which is a nice full-service hotel (room service and the like). But I prefer the Fraser now - it's nicer (newer - Fraser opened in 2012) and frankly, in a better more walkable/central location. Would much rather stay here!

  • Stayed: June 2013, traveled with family
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2  Thank ophiesay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this reviewResponded June 20, 2013

Dear ophiesay,

Thank you for your wonderful review. We are so happy that we have managed to give you a great experience here at Fraser Suites Chengdu. Your comments and appreciation is valuable to us and motivates us further as we continue to strive towards providing excellent service and a great stay experience for all our guests.

We look forward to your next visit with us should your travels bring you to this part of the world.

Ophiesay, once again, a big THANK YOU.

Sincerely,

Danny Lingham
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fraser Suites Chengdu

Address: No.111 Zhihui Street, Jinjiang District, Chengdu 610016, China
Phone Number:
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 2,754 Hotels in Chengdu
Price Range: $90 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fraser Suites Chengdu 4.5*
Number of rooms: 360
Official Description (provided by the hotel):
Strategically located between the Central Business District and Tian Fu Square, Fraser Suites Chengdu couldn’t be better placed for executives and family members. This mixed office, retail and serviced residence development includes a high-end shopping mall and offices too – everything a business or leisure traveler could need, right on their doorstep.Hospitality and guest services at Frasers Suites Chengdu are second to none, with a 24-hour concierge and personalized daily housekeeping. Step outside this striking property, created by award-winning international architects, and you are only moments from world-class department stores and key commercial buildings. From the transport hub located close to Fraser Suites Chengdu, it’s easy to explore Sichuan Province and surrounding regions.An iconic landmark building with two floors dedicated to health and wellness, Fraser Suites Chengdu features 360 Gold-Standard residences that combine comfort, style and technology with full facilities in a standout location.With a range of room sizes and configurations, each exquisitely appointed apartment offers panoramic views, an ergonomic workspace, and sophisticated, yet understated interiors by acclaimed Hong Kong designer Steven Leung.Key business and shopping destinations are only moments from the property. And as ever, the Fraser Difference: renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay.With great emphasis on health and wellness, Fraser Suites Chengdu provides a comprehensive range of facilities within the property. Complementing the indoor pool, fully equipped gym, hot and cold tubs, as well as steam and sauna rooms, there’s a dining café, billiard room, children’s playroom, The Retreat, and a Business Centre with function rooms. ... more   less 
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