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“Superb for families”

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Fraser Suites Chengdu
Ranked #7 of 2,694 Hotels in Chengdu
Certificate of Excellence
Singapore, Singapore
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Superb for families”
Reviewed May 28, 2013

We booked here because of the reviews, and yes it is excellent, especially for families. Great value for money for a huge apartment with 2 bedrooms, living room, small kitchen area and 2 bathrooms. Great service (except check out which was a bit manic!) and very friendly staff. Breakfast is reasonable with a good choice and omelette station. We booked the hotel car for airport pick up and drop off and for the day we went to the panda base. Very efficient. Were there waiting for us. Safe drivers, comfortable ride in Buick Business with plenty of space for 4 plus luggage. Swimming pool area is very nice and clean. Good indoor play area for kids. Really impressed that we were offered late check out at 5pm at no extra charge as our flight was later in the day. Good location, with plenty of shops and restaurants close by. Would definitely stay here again if in Chengdu.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Han-Fam2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, May 29, 2013
Dear Han-Fam2012,

Thank you for your wonderful comments. We are so glad that you had a wonderful stay experience with us. Sometimes traveling with families can be very hectic. Our Fraser properties around that world are designed to take the stress out of family travels ensuring a fun, comfortable and enjoyable experience. We do apologize for the "manic" checkout and will continue to improve upon this.

Once again, a big thank you dear Han-fam2012.

Sincerely,

Danny Lingham
General Manager
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482 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
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English first
San Francisco, California
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 26, 2013

After winding down from a 10-day trip to China spanning (4) areas, we were glad to come to Fraser Suites to stay for two nights before we flew back to the US. The building was easy to find (although the taxi driver acted like it was four blocks south... but we didn't feel like arguing).

Check in was a delight. The people seemed to readily speak english as there are a lot of western travelers from what we saw, but they also spoke Mandarin with us. We were upgraded to a high floor after some chatter with the desk people while we were waiting for everything, and we were ever grateful after a subpar stay at the Intercontinental in Jiuzhaigou (you can read my review on that later...). Even though we booked on hotels.com, we had no issues as with other hotels "missing" the reservation. Everything was perfect and in-order as would be expected from a property such as this.

The room was extremely modern (TV, blu ray player, about 5 or 6 english channels, wired and wireless internet, washer/dryer, and even a TV in the bathroom to watch while we showered!). Air conditioning actually worked and there was hot water 24/7. We basically felt at home.

We ordered a pizza from Mike's pizza and, unlike most hotels, the staff escorted (everything is key card locked down) the delivery person right to our door! (major kudos for me not having to go get it myself!). After relaxing and eating we spoke with the desk staff and concierge about arrangements for panda visit in the morning and they were extremely helpful, giving us first hand information about how to succeed at seeing and holding a panda. Although the hotel car was already reserved, they were happy to let us know a cab would be ready at 650am the next morning.

This is one of the best properties I have ever stayed in around the world and would immediately return here without even looking elsewhere.

  • Stayed May 2013, traveled with friends
    • Value
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Helpful?
Thank spitcool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, May 29, 2013
Dear spitcool,

Wow, 10 days and 4 areas. Must've been an adventure. Thanks for your wonderful comments. We are just so glad that we have given you a memorable stay on your last stop in your exploration of China. My team and I are honored to be accorded "one of the best properties you have ever stayed in around the world", This means a lot to us.

We do so look forward to your return visit soon. Thanks again.

Sincerely,

Danny Lingham
General Manager
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Jamnagar India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 10, 2013

We lived with Fraser in Seoul for an entire year, and were carefree and satisfied the whole time. So when we travelled to Chengdu to apply for new passports for our daughters, the choice was obvious, we did not even look at anyone else. The girls saw the play room and were (again) thrilled to be with Fraser's. The treatment of children is the same at any Fraser location - they are part of a real family. We did, of course, take in some of the sights of old Chengdu. The wife needed some time for sauna and there is also a very quiet massage chair room down the hall from the children's play room. A further bonus for us was this - when the passports were ready, it was Fraser who picked them up for us and couriered them to Yunnan where we are now staying. We just received them today (thanks Fraser!). The right word for zero stress or worry about the outcomes is ... "priceless"!

Room Tip: We had a corner apartment with plenty of space for two young daughters to run around. The suites are...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, May 13, 2013
Dear Robert D,

Thank you so much for your wonderful comments. We are so happy to have you and your wonderful family with us. We simply love children and that is what the Fraser Brand stands for as well. Great to know you got your passports back and all is well.

Thanks again Robert D for taking the time to comment on your stay with us. We look forward to your next arrival with your family soon.

Sincerely,
Danny Lingham
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Level 6 Contributor
139 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed April 30, 2013

This hotel just checked every box, and then went above and beyond with phenomenal service as well. This really set this hotel apart. It is tough to find sincerely friendly and helpful customer service in China, and they really nailed it. Several of the staff members we had chatted with throughout our stay felt like friends by the end, they were just that nice.

The location is awesome, right near Tianfu Square, the center of town. We walked to several of the historic shopping districts, People's Park, and the Wenhou Temple area. I liked the 6th floor terrace to hang out and enjoy views. The pool area was also nice, with a light-up star ceiling design. Coed hot tub in the main pool area would be a nice addition, though sadly that is rare in Asia.

The room was great. We only stayed three nights, but there are plenty of features like extra closets/bathroom cabinets, kitchen area, laundry facilities' etc. that would make a longer stay pleasant also. I loved the bathroom design so much I would like to copy it in my future home. It combined tons of storage and counter space with sleek modern design. The bed was really comfortable, and the floor to ceiling windows offered excellent views. Everything worked great, like wifi, in room safe, tv in main room and also bathroom, etc.

Breakfast buffet was solid, with many Western and Chinese options. Some of the hot food got cold, but in general we enjoyed our meals there and found the choices to be more than plentiful.

Staff were great at arranging cars, recommending food options and excursions, and just generally welcoming us. We loved this hotel and would highly recommend it for all those visiting Chengdu. It also felt like it should be way more expensive than the $137/night we paid online.

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
1 Thank katiekins570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, May 13, 2013
Dear katiekins570,

Thank you so much for your wonderful review on your recent stay at Fraser Suites Chengdu. We are thilled to have given you a great experience. Nearly every guest that stayed here have commented that when they arrived, they were strangers, but when they left, they felt like friends and family.

Our location is just so convenient and near many attractions. We are just so glad that you enjoyed the all our facilities as well as our suites. Our staff, well, what can I say...they are just amazing. I am so proud of them.

katiekins570, thanks again for this wonderful review. We look forward to welcoming you again soon.

Sincerely
Danny Lingham
General Manager
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UK
Level 6 Contributor
223 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed April 28, 2013

Beautiful apartment. Very comfortable, clean, spacious, modern, well designed and appointed including both washing machine and tumble dryer. Reception staff very helpful (but book local taxis and not their own cars as huge price difference). Breakfast plentiful, good variety of dishes and delicious. It was a special birthday while we were there and a surprise cake was provided. Good amenities – swimming pool and gym. Central city location near to high end shops and 40 minutes by local taxi to the Panda reservation ( waiting time there can be negotiated with driver). Would definitely recommend Fraser Suites as the place to stay.

Room Tip: as high as possible for views
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank packyderm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, May 13, 2013
Dear packyderm,

Thank you for your review on your recent stay with us at Fraser Suites Chengdu. We are so happy that you had a great experience here. We wished you could have stayed longer too. Thanks for your recommendation packyderm. We look forward to your return visit soon.

Sincerely,

Danny Lingham
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 21, 2013

We stayed at Fraser Suites Chengdu for the better part of a week earlier this month. We had a two bedroom suite on the 25th floor looking out at the Suntop building with its amazing light show. The suite was superb - large rooms, nice furnishings, the works including the floor to ceiling windows and electric curtain openers. It was truly like having your own condo at a luxury address. The breakfast is extremely well done - lots of choices and then some, Western and Asian cuisine of good quality. But the real kicker is the staff. From the moment you walk in the staff are smiling, engaging, very proficient in spoken English and absolutely eager to please and able to please. They are so respectful they often stand up as you approach and will walk you to the elevator and press the button for you as you go in and out. There is nothing phony or forced about this what-can-we-do-for-you approach, it is rare and refreshing--even more natural and easy than we've experienced at the Ritz Carleton. Of course, this hotel is not for everyone's budget, but for those that can make it work its a big-time winner. Hats off to everyone on the Chengdu Fraser Suites team! Extra kudos to Lynette, Maggie, Julie and Sean.

Room Tip: The two bedroom suites vary in size and floor plan despite the same price, so ask for a larger one.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GaryAW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, May 13, 2013
Dear GaryAW,

Thank you so much for your wonderful review on your rececent stay with us. The Suntop building is just amazing with its led light show right accross the whole facade of the building.

Our staff are our pride and joy. They never cease to amaze even myself. Always going out of their way to deliver wonderful guests' experiences. I am so happy you had a chance to experience them as they are.. wonderful people. Will convey your message to Lynette, Maggie, Julie and Sean. Thanks once again GaryAW.

We do hope you have the pleasure of your company once again real soon.

Sincerely,
Danny Lingham
General Manager.
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KL
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 21, 2013

Stayed for 3 nights but wishing for more!
Great service apartment with full 5 stars hotel service!
The staff (esp. Sean & Julie) are amazing and they go great length to make me feel at home and at ease.

Room is great too. TV inside a mirror is a nice touch except for the remote control that need a little tweaking to get the right angle for it to work.

Excellent place for long stay with family. For business traveller, it come with room service and proper dining room/lounge for lunch & dinner.

Nice pool, relaxation room n gym room - all 24hrs access for in house guests/residents.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny L, General Manager at Fraser Suites Chengdu, responded to this review, May 13, 2013
Dear Simon S,

Thank you for your comments on your recent stay with us. We are so happy to have made your stay a wonderful experience. Julie and Sean are just wonderful people as well as excellent staff.

We too wish you can stay longer but there is always another time and we look forward to having you with us once again. Thanks again Simon S.

Sincerely
Danny Lingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fraser Suites Chengdu

Property: Fraser Suites Chengdu
Address: No.111 Zhihui Street, Jinjiang District, Chengdu 610016, China
Phone Number:
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 2,694 Hotels in Chengdu
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Fraser Suites Chengdu 4.5*
Number of rooms: 360
Official Description (provided by the hotel):
Strategically located between the Central Business District and Tian Fu Square, Fraser Suites Chengdu couldn’t be better placed for executives and family members. This mixed office, retail and serviced residence development includes a high-end shopping mall and offices too – everything a business or leisure traveler could need, right on their doorstep.Hospitality and guest services at Frasers Suites Chengdu are second to none, with a 24-hour concierge and personalized daily housekeeping. Step outside this striking property, created by award-winning international architects, and you are only moments from world-class department stores and key commercial buildings. From the transport hub located close to Fraser Suites Chengdu, it’s easy to explore Sichuan Province and surrounding regions.An iconic landmark building with two floors dedicated to health and wellness, Fraser Suites Chengdu features 360 Gold-Standard residences that combine comfort, style and technology with full facilities in a standout location.With a range of room sizes and configurations, each exquisitely appointed apartment offers panoramic views, an ergonomic workspace, and sophisticated, yet understated interiors by acclaimed Hong Kong designer Steven Leung.Key business and shopping destinations are only moments from the property. And as ever, the Fraser Difference: renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay.With great emphasis on health and wellness, Fraser Suites Chengdu provides a comprehensive range of facilities within the property. Complementing the indoor pool, fully equipped gym, hot and cold tubs, as well as steam and sauna rooms, there’s a dining café, billiard room, children’s playroom, The Retreat, and a Business Centre with function rooms. ... more   less 
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