This hotel just checked every box, and then went above and beyond with phenomenal service as well. This really set this hotel apart. It is tough to find sincerely friendly and helpful customer service in China, and they really nailed it. Several of the staff members we had chatted with throughout our stay felt like friends by the end, they were just that nice.
The location is awesome, right near Tianfu Square, the center of town. We walked to several of the historic shopping districts, People's Park, and the Wenhou Temple area. I liked the 6th floor terrace to hang out and enjoy views. The pool area was also nice, with a light-up star ceiling design. Coed hot tub in the main pool area would be a nice addition, though sadly that is rare in Asia.
The room was great. We only stayed three nights, but there are plenty of features like extra closets/bathroom cabinets, kitchen area, laundry facilities' etc. that would make a longer stay pleasant also. I loved the bathroom design so much I would like to copy it in my future home. It combined tons of storage and counter space with sleek modern design. The bed was really comfortable, and the floor to ceiling windows offered excellent views. Everything worked great, like wifi, in room safe, tv in main room and also bathroom, etc.
Breakfast buffet was solid, with many Western and Chinese options. Some of the hot food got cold, but in general we enjoyed our meals there and found the choices to be more than plentiful.
Staff were great at arranging cars, recommending food options and excursions, and just generally welcoming us. We loved this hotel and would highly recommend it for all those visiting Chengdu. It also felt like it should be way more expensive than the $137/night we paid online.
- Official Description (provided by the hotel):
- Strategically located between the Central Business District and Tian Fu Square, Fraser Suites Chengdu couldn’t be better placed for executives and family members. This mixed office, retail and serviced residence development includes a high-end shopping mall and offices too – everything a business or leisure traveler could need, right on their doorstep.Hospitality and guest services at Frasers Suites Chengdu are second to none, with a 24-hour concierge and personalized daily housekeeping. Step outside this striking property, created by award-winning international architects, and you are only moments from world-class department stores and key commercial buildings. From the transport hub located close to Fraser Suites Chengdu, it’s easy to explore Sichuan Province and surrounding regions.An iconic landmark building with two floors dedicated to health and wellness, Fraser Suites Chengdu features 360 Gold-Standard residences that combine comfort, style and technology with full facilities in a standout location.With a range of room sizes and configurations, each exquisitely appointed apartment offers panoramic views, an ergonomic workspace, and sophisticated, yet understated interiors by acclaimed Hong Kong designer Steven Leung.Key business and shopping destinations are only moments from the property. And as ever, the Fraser Difference: renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay.With great emphasis on health and wellness, Fraser Suites Chengdu provides a comprehensive range of facilities within the property. Complementing the indoor pool, fully equipped gym, hot and cold tubs, as well as steam and sauna rooms, there’s a dining café, billiard room, children’s playroom, The Retreat, and a Business Centre with function rooms. ... more less
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