We were staying at another 5 start property when we viewed Fraser Suites Chengdu. The sales manager told us the facilities like the gym, etc were available 24 hours a day. We were initially treated well; but we soon realized that the sales team and the front desk (operations) team are different; and experienced relatively poor front desk service. The key card holder, for example, says "24 hour gym access" as the sales manager also told us; but our key card does not open the gym after 10 PM or so. When I brought this to the attention of the front desk staff, she rudely said "24 hours access in only for long stay guests, you are short stay". Since we pay more per night than long stay guests, this was really shocking and rude; since we were told otherwise when looking at the room with the sales staff. In addition, the sauna was broken, the steam room did not work, and when we brought this to the attention of the staff, they seemed not to care at all. Frankly speaking, breakfast was cold, terrible with a very poor menu selection, at least based on other properties we stay.
- Official Description (provided by the hotel):
- Strategically located between the Central Business District and Tian Fu Square, Fraser Suites Chengdu couldn’t be better placed for executives and family members. This mixed office, retail and serviced residence development includes a high-end shopping mall and offices too – everything a business or leisure traveler could need, right on their doorstep.Hospitality and guest services at Frasers Suites Chengdu are second to none, with a 24-hour concierge and personalized daily housekeeping. Step outside this striking property, created by award-winning international architects, and you are only moments from world-class department stores and key commercial buildings. From the transport hub located close to Fraser Suites Chengdu, it’s easy to explore Sichuan Province and surrounding regions.An iconic landmark building with two floors dedicated to health and wellness, Fraser Suites Chengdu features 360 Gold-Standard residences that combine comfort, style and technology with full facilities in a standout location.With a range of room sizes and configurations, each exquisitely appointed apartment offers panoramic views, an ergonomic workspace, and sophisticated, yet understated interiors by acclaimed Hong Kong designer Steven Leung.Key business and shopping destinations are only moments from the property. And as ever, the Fraser Difference: renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay.With great emphasis on health and wellness, Fraser Suites Chengdu provides a comprehensive range of facilities within the property. Complementing the indoor pool, fully equipped gym, hot and cold tubs, as well as steam and sauna rooms, there’s a dining café, billiard room, children’s playroom, The Retreat, and a Business Centre with function rooms. ... more less
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