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“Great location, but everything else was poor, or worse”
Review of Chengdu Shuyuan

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Chengdu Shuyuan
Ranked #823 of 2,686 Hotels in Chengdu
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location, but everything else was poor, or worse”
Reviewed October 28, 2013

I'm not a particularly fussy traveller, but was swayed by this hotel's location, and what looked like a quirky character. Indeed, it looked impressive from the outside, and was well located for Wenshu Monastery, and the Chengdu metro for getting elsewhere. The positives stopped there.

We arrived pretty late, pretty shattered on a bus from E'mei. There was one member of staff at reception, who was completely overworked - answering telephone call after telephone call. He spoke no English whatsoever, which is surprising for what is supposedly a 3/4 starred hotel. After much waiting for him to stop answering telephone calls, we managed in our basic Chinese to converse. We mostly communicated through gestures.

We arrived at our basic room. It smelled - specifically the bathroom, of waste. We had windows onto the street which did not close properly, and overlooked what seemed to be Chendgu's prime night-time teahouse. More problematically, the windows did not keep out the world's nastiest and hungriest mosquitoes. Unacceptably, our bedding was not pristinely clean, and had multiple light brown stains. The Wi-Fi in the room was also pretty poor, and couldn't load simple websites at all quickly, let alone be used for business (which, in our "business" room, we would have thought a prerequisite).

Breakfast was terrible. We arrived to be offered pretty bad Chinese food (trust me, I'll eat anything usually!), including some rather sad previously fried eggs - cold and hard, with congealed oil on the outside - nasty. I ended up plumping for some chuan'r down the road each morning rather than revisit the staid dining room.

I visited the fitness centre briefly. It was acceptable, but the pool was out of action.

Overall, we ended up rather dreading going back to the hotel - while I wouldn't expect to look forward to going back, I've not had quite so bad an experience in a long time. I would rather stay at an unremarkable, but clean, hostel over Old Chengdu Club.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Henry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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69 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
chengdu
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 14, 2013

No no no no. This was a great place to stay. OCC has lost me. The pool and spa area is closed. Breakfast is now Chinese - nothing wrong with that if it is good quality, but it is not. Breakfast area changed from classy tea room to a cafe area out back. Water running from the bathroom roof. The room door is electro-magnetic and needs to be unlocked. Ours did not work. We were stuck for 30 minutes. Phone to front desk intermittent connection. No TV reception for one night. Front desk did not want to know, and I can't blame them. OCC management obviously on a severe cost cutting program that is affecting the running of this hotel, and its a real shame. Beds are still comfortable, and rooms off the street are quiet.
There are better experiences and value elsewhere in Chengdu.

Room Tip: Choose standard room without breakfast and stay in Room 210 only.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank presentan123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level 4 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 28, 2013 via mobile

Paying a visit to the Panda Base in Chengdu with my parents, I thought the ancient architecture and courtyard style Hotel would be a good choice to stay. Well, rooms are huge and nicely decorated. However, the 60m2 of my parents did not feature a window.... While mine facing the street had a whole wall of hardly closing ones. Trying to sleep I felt like laying on the pavement with night guards keeping themselves awake by yelling in their walkytalkys every 2-3 minutes... If you want to stay at this Hotel, take a room at the back or one without windows. But make sure that you arrive at ordinary hours since staff tend to hide for a good nights rest in the vast

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oldchina_tom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level 4 Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 27, 2013

Our one week there was great. It seems like there is a bit of discrepancy between reviews here for the standard room and the deluxe rooms (which are still great value). We stayed in a deluxe room and it was newly refurbished and tastefully furnished in an oriential style. The housekeeping was impeccable. The bathroom modern.

We found out that the hotel and the complex is actually managed by an Australian company, hence perhaps the attention to detail. The staff are efficient if you speak a little Chinese. The restaurant serves great Sichuanese cuisine.

Room Tip: Choose a deluxe room over a standard room - the difference shows.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarahlee86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
295 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed September 21, 2013

The hotel is absolutely charming succession of chinese buildings, like a small old-time palace.
However do not expect so many people speaking english. We arrived at 8.30pm and it was not possible to have dinner in the restaurant, and unfortunately nothing in the surroundings... we ended up at Dico's which is a pity when you are in Sichuan province.
Room was smelling quite bad (humidity) with inflitration marks on the ceiling.
Next morning, breakfast was supposed to start at 7h30 but nearly 15 mns late which is not really convenient when you have a schedule to respect - breakfast buffet was average, really chinese indeed, with a pityfull instant coffee.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BLshanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 5 Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 18, 2013

We had three nights staying at this amazing hotel. If you are looking for character and charm this is the place for you and the facilities were more than adequate. Staying here was like stepping back into a previous era. Our only problem, if you can call it that, was the lack of English speaking staff. The front desk staff had a very small amount of English so we stll managed to communicate and I certainly wouldnt let that deter anyone from staying here.

Room Tip: ask for a courtyard room
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LA
1 review
Reviewed August 11, 2013

I stayed at the hotel during July 2013. it is ranked as a 4 star hotel. however, it is hardly a 3 star hotel. Moreover, I cannot understand how it is ranked as No. 8 in tripadvisor.
The room we got was extra small. The shoer was so small, that you couldn't move in the shower without touching the walls or the curtain, unless you are a statue. There was also some kind of leak in the shower, so after every shower we took, the floor was flooded with water. There was no mini bar in the room, nor a safe. The English level of the staff was between no English at all to a very poor English, so we couldn't even order a wake up call ! Our room was located about 3 minutes walk from the entrance of the hotel. Whereas an old lady was sent to help us with our luggage, we didn't let her carry it for us, so we did it ourselves, with many steps in the way. The building where our room was located, didn't have an elevator, nor air conditioner. Breakfast was also very poor. This review is written after staying in other 4 hotels during my vacation in China, so I knew what to expect from the hotel, and what I received was far bellow my expectations from what is supposed to be a 4 star hotel in China.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chengdu Shuyuan

Property: Chengdu Shuyuan
Address: No.28 Wuyuegong Street, Qingyang District, Chengdu 610017, China
Location: China > Sichuan > Chengdu > Luoma Market , Qingyang District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service
Hotel Style:
Ranked #823 of 2,686 Hotels in Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Chengdu Shuyuan 5*
Number of rooms: 22
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