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“Aweful hotel”

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Forstar Hotel Chengdu Taisheng North Road
Ranked #840 of 2,730 Hotels in Chengdu
Reviewed July 20, 2013

booked a "superior queen" room here for two nights, and when i arrived the front desk claimed that i didnt have a reservation, when i even had a booking number, and an online receipt for the room. After about an hour and a half of arguing with the front desk staff, whom none of which speak english, a worker took me up what looked like some sort of alleyway, up 3 stories of stairs, and led me to what seemed to be an abandoned section of the hotel (all the lights were off in the hallways). The worker led us into the room, and i immediately knew that this wasn't the room i reserved, and went back down to the front desk and tried to tell them that this is obviously not the room i booked, and i want what i paid for. After another hour of arguing over a cell phone translator, the people of the front desk gave up (literally), and the women at the front desk tossed me a room key, and after 2 and a half hours of battle, i came up to another room which finally looked like the room in the description that i had paid for. Not over just yet.... i just got out of washroom after using the toilet, only to discover that the toilet is flooding the washroom! this place is awful, if you have the time to argue with people who don't understand a word you're saying, then come here and have a blast. This is a scam of a hotel. P.S. i'm looking at the floor plan in this building, and there's only what seems to be one "superior" sized room on every floor, and there's about 3 floors in each building, these people make you pay for a superior room but you will most likely not end up with it.

tl;dr
this hotel is aweful, and it's one big scam, avoid it.
also, there actually isnt a pool or fitness area....

Room Tip: "avoid this hotel, i've slept in dumpsters nicer than this place"
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  • Stayed: July 2013, traveled with friends
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1  Thank Kuba K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 - 23 of 100 reviews

Reviewed November 5, 2012

We were booked on a 4 Star holiday, and received an Email saying that we had been moved from our original Hotel to the Forstar, When we entered our room we were very disappointed as we had looked at the original hotel and this came nowhere close to it.
Mold around Bath & Shower. Frayed and Stained Carpet. Generally Dirty. No complimentary Water. No Lounge / Seating area, only Foyer. Although it had No Smoking signs, they were ignored and the smokers were not spoken to (this was general throughout China).
Good Location
Would not recommend.

  • Stayed: October 2012, traveled as a couple
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Thank neilann44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

I arrived at 2am on 30th September and was greeted by unfriendly staff at the front desk. The elevators to the rooms smelt heavily of smoke. The rooms itself was okay but definitely in need of renovation as the decorations were very worn looking. We had complimentary buffet breakfast which was decent. Overall an average hotel, probably won't stay here again.

  • Stayed: September 2012, traveled with friends
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Thank conieisland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2012

I stayed in Chengdu for a few days in order to visit the Panda Base there. Forstar Hotel seemed like a good value hotel...it only cost about $200 for the 3 nights I was there. At first, I thought it was so cheap because it's located in the poor province of Sichuan but later, I found out it's because it's just not a comfy stay at all! The first thing that annoyed me was the smokers in the welcome lobby. They would ash and out their cigarettes on the tables and floors so as soon as you walk in you smell smoke and old ash. The elevators had a stench to them...a different stench everyday. The room was big BUT I could not get the lights working for a while even with my card in the power bar. I had NO hot water to shower in the first day and when I complained, they sent someone hours later. The TV wasn't working either and after the first day a "technician" came to fix it. When he did...there was only 1 English channel. The bed was ROCK HARD. I mean, there is firm support and there is ROCK...it was the latter. I tried to cancel the remaining days there but they would not allow it so I slummed it out in "forstar" - very inappropriately named - for the miserable 3 nights :( I do not recommend this hotel unless you are backpacking and just need a place to sleep for a few hours.

  • Stayed: October 2012, traveled with friends
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Thank MsGlobeTrotter2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

We arrived the hotel at 2 am on Oct 20 and ahead to Jirzhaigou few hours later, we didn't know how the hotel looks like, but when we return the hotel on Oct 23, we found the hotel was really nice, we stay on the second wing and paid RMB 228 per night with breakfast, breakfast was not bad, quite a lot variety, the room was clean, spacious, bathroom design modern, towel was clean.

The location is good, easy to find taxi, the girls working on Front Desk were helpful, especially the girl named 杜鵑, there's no lift on the second wing, we had to walk up to the 2/F, the main building has lift but cost double, if you are not too old then better choose the second wing. (my father aged 84 can walk up to the 3/F)

Room Tip: Choose 2/F on the second wing.
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  • Stayed: October 2012, traveled with family
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1  Thank hahaHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2011

Despite advertisement this hotel does NOT offer swimming pool and fitness facilities. In addition it does NOT offer any English speaking staff or friendly staff for that matter. Very disappointing stay despite the decent hotelroom. The breakfast is completely Chinese oriented so don't expect coffee, juice or anything other than rice and vegetables. Choose wisely and don't stay at Forstar hotel

  • Stayed: December 2011
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1  Thank Thomas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2011

1. Location: convenient downtown location; close enough to walk to Wenshufang.

2. Amenities: modern plumbing, heater / air-con, tv with good number of channels.

3. Staff: front desk staff is curt, rude and especially disparaging if you do not speak Mandarin; other staff is just curt.

4. Rooms: firm beds (typical of China, which might not be too comfortable for Western standards); big rooms, interesting shower room with all-round glass (to watch tv while showering, I guess).

5. Breakfast: Chinese-style; not great tasting but fills you up sufficiently.

  • Stayed: December 2011, traveled on business
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2  Thank Asperger_Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Forstar Hotel Chengdu Taisheng North Road

Address: No.9 Taisheng North Road, Qingyang District, Chengdu, China
Location: China > Sichuan > Chengdu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
Ranked #840 of 2,730 Hotels in Chengdu
Price Range: $23 - $45 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Forstar Hotel Chengdu Taisheng North Road 4*
Number of rooms: 156
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