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“Excellent Location Near Covention Center”

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Holiday Inn Chengdu Century City- West Tower
Ranked #59 of 2,754 Hotels in Chengdu
Reviewed October 5, 2013

This is a nice quality hotel and they have a nice room and excellent B/fast Restaurant. If you are on a business trip and convention please use this hotel. The only problem is English speaking hotel staff, the only person who speak English is hotel front desk supervisor, the reception staff is too slow for check-in or check out. They have to improve their service. Nice lobby with high ceiling. No swimming pool or spa................

Room Tip: any where in the hotel
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  • Stayed: October 2013, traveled on business
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Thank rztravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemry Z, Distribution & Relationship Marketing Team at Holiday Inn Chengdu Century City- West Tower, responded to this reviewResponded October 8, 2013

Dear Rztravels,
We appreciate for your detailed comment and your kind support to our hotel. As you mentioned, Holiday Inn Chengdu Century City is closed to covention center.Thank you for your recommendation and support.It is pleased to know that you are satisfied with the room and breakfast.Your valuable comments which will improve us to serve guests better.We will enhance the training for staffs to improve the efficiency and English speaking.Look forward to welcoming you back in the near future.
Jemry Zhao
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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51 - 57 of 326 reviews

Reviewed October 5, 2013 via mobile

This hotel is old and tired, the rooms smell damp and are worn out. The noise from the side that faces the shops can be very noisy if there is a "special" exhibition on. It is a poor location for the city. The bathrooms are disgusting and have been patched up many times over the years.

Do not stay here if you can help it.

Stayed: October 2013, traveled on business
Thank Wagu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemry Z, Distribution & Relationship Marketing Team at Holiday Inn Chengdu Century City- West Tower, responded to this reviewResponded October 8, 2013

Dear Wagu,
thank you for choosing Holiday Inn Chengdu Century City as your preferred hotel during October 2013.We are very sorry that your recent stay with us left you dissatisfied.We will take action to solve the issues you raised, as the noise,bathroom cleanliness and smelly room,please rest assured that we will spare no efforts to improve the quality of our guests' stay. We would be grateful if you could allow us the opportunity of welcoming you once again in the future.
Jemry Zhao
Distribution & Relationship Marketing Team

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Reviewed October 3, 2013

What I liked most was the buffet breakfast - I can find non-Chinese food. Great facilities, hardly English speaking receptionist and other staffs have "Zero" knowledge of English as it is international chain hotel. There is almost nothing to see around, kinda best for business visit.

  • Stayed: September 2013, traveled on business
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Thank MagiCrys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemry Z, Distribution & Relationship Marketing Team at Holiday Inn Chengdu Century City- West Tower, responded to this reviewResponded October 8, 2013

Dear Selena,
thank you for staying at Holiday Inn Chengdu Century City during your business trip.We are glad to know that you are enjoyed the facilities and breakfast that we offered. We will enchance staff training on English speaking. Meanwhile,We will continue to work hard and ensure our guests a comfortable and pleased stay here with us. We hope that you will choose our hotel again when you are back in Chengdu.
Jemry Zhao
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

Stayed at this hotel for several nights recently, generally the hotel facilities are nice despite the dirty carpets in hallways. The hotel staff hardly speak English, which made life difficult sometimes. Room service is OK, however, they'd bring beer without beer opener, and pasta without fork... We were awakened by neighbourining room noises - people were talking and we could hear it, not very good sleep quality. Buffet breakfast is good.

Room Tip: Go for deluxe rooms if you're staying for 2 nights and more
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  • Stayed: September 2013, traveled on business
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Thank ZoeMoe8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemry Z, Distribution & Relationship Marketing Team at Holiday Inn Chengdu Century City- West Tower, responded to this reviewResponded September 26, 2013

Dear Moonbabyxox,
thank you for taking the time to give us such a detailed feedback at Holiday Inn Chengdu Century City during your recent business trip.We are glad to know that you are satisfied with the breakfast that we offered. We are extremely sorry that your stay was not a memorable one.We will enchance staff training on English and service skills constantly. Meanwhile, we also pay more attention to clean rooms and follow up noise renovation project.We hope that you will choose our hotel again when you are back in Chengdu.
Jemry Zhao
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

This was my first visit to Chengdu and I stayed at this hotel as recommended by our local chinese colleaque. At first, I thought I would have ploblem concerning service and language like I had it in Kunming sometimes back, it turned out to be great place, felt relax, secure and freindly and English was widely understandable & communicable . The room is a bit small to my expectation but comfy. Location wise was nice..in the centre of everything...shops & public transportations. it was a good choice for a businessperson with conveniency & technology wise(wi-fi & etc). Breakfast was enough and variety. In general, it is highly recommended

  • Stayed: September 2013, traveled on business
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Thank ANDAMANPhuket_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemry Z, Distribution & Relationship Marketing Team at Holiday Inn Chengdu Century City- West Tower, responded to this reviewResponded September 23, 2013

Dear ANDAMAN,
thank you for your recommendation after staying at Holiday Inn Chengdu Century City during September 2013.We are glad to know that our service and language ability all were beyond your expectation and you are satisfied with the room,breakfast and location that we offered. We will continue to work hard and ensure our guests a comfortable and pleased stay here with us. We hope that you and your colleague will choose our hotel again when you are back in Chengdu so that we may continue to extend our sincere hospitality to you.
Jemry Zhao
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

I have a few points to make as part of my review:

1. Huge lobby, almost a waste of space to be honest.
2. Drinks in the downstair bar are very expensive compared to general prices in other parts of Chengdu. A can of coca-cola was 22 Yuan (£2.30) in the hotel, whereas a bottle of the same drink was 4.5 Yuan (46p) around the corner in the shop. I would have understood 8 to 10 Yuan but not that pricey!
3. Laundry was a rip-off. They charges almost 800 Yuan (£80) for 7 shirts, 3 pairs of boxers and a few pairs of socks. This was a disgrace and unacceptable! But i was caught without clean clothes and had no option!
4. Room Service was also a ripoff. A burger and a small salad with 15 french fries was 170 Yuan with a coca cola. This is on a par with Scandinavian prices! Ridiculous!

The hotel room itself was reasonably good, but on a balance, the prices are the reason why i wouldn't recommend this hotel. Services are a rip off in an otherwise affordable country. Management need to get their act together!!

Room Tip: MAke sure you find a local laundry with the help of a local! Avoid Room Service, this is a guarantee...
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  • Stayed: September 2013, traveled on business
    • Value
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Thank Donal R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemry Z, Distribution & Relationship Marketing Team at Holiday Inn Chengdu Century City- West Tower, responded to this reviewResponded September 23, 2013

Dear Donal R,
thank you for staying at Holiday Inn Chengdu Century City during your business trip.We really appreciate you taking the time to post about your experience.Welcome you to john our IHG Rewards Club to save more and enjoy more.No other hotel loyalty programme does more to help you earn rewards without restrictions.Club membership gives you an advantage at more than 4500 IHG properties worldwide.Redeem points anytime.they will never expire.Hotel rewards have no blackout dates,which gives you even more control over planning the trips you want,when you want.Welcome you back in the near future.
Jemry Zhao
Distribution & Relationship Marketing Team

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Reviewed September 4, 2013

An amazing experience at this high class and luxury hotel. Restaurant and service was incredible. The hotel is located on a very good area with a lot of shopping around. Breakfast was very good with a lot of options. Rooms are well equipped and with a lot of amenities. Thanks

Room Tip: Luxury and location
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  • Stayed: August 2013, traveled on business
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Thank AlexCX6861ZN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemry Z, Distribution & Relationship Marketing Team at Holiday Inn Chengdu Century City- West Tower, responded to this reviewResponded September 8, 2013

Dear Alex,
you made our day with such a lovely review!Thank you Thank you Thank you!To be described as “Awesome hotel” really is fantastic.We are delighted you enjoyed every aspect of your stay.We will be sure to pass along your comments to our team, please don’t leave us too long to come back!
Jemry Zhao
Distribution & Relationship Marketing Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chengdu Century City- West Tower

Address: 208 West Tower, Century City Boulevard, Chengdu 610041, China
Phone Number:
Location: China > Sichuan > Chengdu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#48 Luxury Hotel in Chengdu
#59 Best Value Hotel in Chengdu
Price Range: $70 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Chengdu Century City- West Tower 4*
Number of rooms: 775
Official Description (provided by the hotel):
Holiday Inn East Century City Chengdu is located in the Century City complex in southern Chengdu, which features the New Chengdu International Exhibition & Convention Center and Causeway Bay Shopping Mall.The Hotel has 190 modern and quiet guest rooms including 16 suites and 40 Executive Club rooms with business friendly features. There are 3 various outlets for dining and entertainment. ... more   less 
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Also Known As:
Holiday Inn West Century City Hotel Chengdu
Holiday Inn Chengdu
Chengdu Holiday Inn

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