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“poor service quality”

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Rainbird International Hotel Chengdu
Ranked #216 of 2,694 Hotels in Chengdu
Washington DC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“poor service quality”
Reviewed May 12, 2011

I have no problem with the room and facilities except for the horrible reception of the TV. very limited channels anyways.

Service quality is very poor. When I checked in, I was told all superior rooms are smoking rooms. I couldn't even get an upgrade to a non-smoking floor even if I am willing to pay more.

The staff still calls the room to ask me if I have laundry when I clearly have put on the do not disturb sign.

I ordered a salad at the hotel restaurant and was charged almost twice as much as the menu price, and was told by them that it is an system error. I told the staff to read their own menus. took over 10 minutes to fix it for me. I thought they would fix the bug in their system if there really were one, but the same thing happened again two days later. I will not stay in this hotel again. btw, taxis are hard to get in the morning.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Additional Information about Rainbird International Hotel Chengdu

Property: Rainbird International Hotel Chengdu
Address: No.249 Shuhan Road, Jinniu District, Chengdu 610036, China
Location: China > Sichuan > Chengdu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Spa
Hotel Style:
Ranked #216 of 2,694 Hotels in Chengdu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rainbird International Hotel Chengdu 4*
Number of rooms: 185
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