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Reviewed 4 weeks ago

The JW Marriott in Chengdu is the best hotels I have stayed at in Chengdu and one of the best JW Marriotts in China. Great location but most distinguishing aspect is the very professional and personalized service from the entire staff. I most appreciate the check in staff who are well prepared and detailed oriented, remembering my preferences from previous stays. Service at the lounge is also very professional. I highly recommend this hotel both for tourist and business travel.

  • Stayed: October 2018, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Explorer825579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AileenZ29, Public Relations Manager at JW Marriott Hotel Chengdu, responded to this reviewResponded 4 weeks ago

Dear Andrew G, Thank you for taking the time to share your comments following your stay with us. We are delighted to note that you were overall impressed by the facilities and services of the hotel. I have shared your feedback with our colleagues to inspire them to continue providing excellent service. We appreciate the feedback and looking forward to welcoming you back in the near future.

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Reviewed October 9, 2018

In view of the past Excellent service I am delighted to be back and sure enough this time the service and hospitality are even better.Keep up the great service and the reputation of JW Marriott.Way To Go

Room Tip: upper floors have great views
  • Stayed: September 2018, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank wengloktoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AileenZ29, Public Relations Manager at JW Marriott Hotel Chengdu, responded to this reviewResponded October 9, 2018

Dear wengloktoh, Welcome back!Thank you for the splendid review you have written on TripAdvisor about the facilities and services offered at JW Marriott Hotel Chengdu. I have shared your feedback with our colleagues to inspire them to continue providing excellent service. We appreciate the feedback and looking forward to welcoming you back in the near future.

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Reviewed October 4, 2018

I am going to preface this review by staying I stay at hotels 100+ nights a year. I usually at Marriott/SPG properties. This JW Marriott is something else. I was upgraded into a beautiful suite and had an incredibly awesome stay. The room was beautiful, the hotel in a good location, and the price is definitely worth it. The hotel restaurant is also great. I ate the hotel buffet for dinner and wine and beer is included. The selection offer a variety and you definitely get what you pay for. What I want to really highlight is the extremely friendly staff. They go out of their way to make your stay enjoyable. They really know what five-star service is. Very excited to come back and stay here!

  • Stayed: September 2018, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank ZRichardT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AileenZ29, Public Relations Manager at JW Marriott Hotel Chengdu, responded to this reviewResponded October 8, 2018

Dear ZRichardT, Thank you for taking the time to share your comments following your stay with us. It was a pleasure to have you stay with us in JW Marriott Hotel Chengdu. We are delighted to note that you were overall impressed by the facilities and services of the hotel. We appreciate the feedback and looking forward to welcoming you back in the near future.

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Reviewed September 29, 2018

Right in the heart of city, close to Chengdu TIANFU square (5 min walk). High street right behind. Plenty of Restaurants and shopping around. Mall next door.Superb staff meticulous efficient. Rooms spacious, clean well equipped with plenty of convenience gadgets.Bath tub and Shower within room but can be separated. Comfortable beds, not absolutely sound proof but quiet.Plenty of elevators. Need to change at 8th floor (front desk) to go to Ground. Good decent breakfast and dining room ambience. Free good wifi but better have VPN to use WhatsApp or google services otherwise download WeChat or you are disconnected. 30 minutes drive to Airport but heavy traffic during business hours.

Room Tip: Upper floors with city view
  • Stayed: September 2018, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Iqbal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AileenZ29, Public Relations Manager at JW Marriott Hotel Chengdu, responded to this reviewResponded September 29, 2018

Dear Iqbal T, Thank you for taking the time to share your comments following your stay with us. We are delighted to note that you were overall impressed by the facilities and services of the hotel. We appreciate the feedback and looking forward to welcoming you back in the near future.

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Reviewed September 14, 2018 via mobile

We came with high expectation for one week, on a business trip. Most of the staff on the 8th Floor (Reception) has limited if no knowledge of English or any other foreign languages m- which left us no choice but to use translation applications to convey basic concepts. Sadly, the wi-fi service on the phones could hardly be used hence our resort to (costly) international roaming. We felt somehow unwelcome, out-of-place and not fitting. The only praise goes to the hard-working Concierge staff (Abel, in particular) and cleaning staff always with a smile and happy to help.

Stayed: September 2018, traveled on business
1  Thank Francesco T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AileenZ29, Public Relations Manager at JW Marriott Hotel Chengdu, responded to this reviewResponded September 16, 2018

Dear Francesco T, Thank you for taking the time to share your comments following your stay with us. It was a pleasure to have you stay with us in JW Marriott Hotel Chengdu, we have noted your comments regarding the problem of foreign language speaking. I am sorry to hear that and as guest feedback is of utmost importance to us, your feedback has been shared with the team to avoid such situation to reoccur, and definitely, we will strengthen our training in foreign languages. Your feedback is greatly valued and may we thank you once again for choosing to stay with JW Marriott Chengdu.

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