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“07:45 on a Sunday is not the time for a petrol lawnmower outside guest rooms”

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Zhan Qiao Prince Hotel
Ranked #30 of 1,648 Hotels in Qingdao
Brussels, Belgium
Level Contributor
70 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“07:45 on a Sunday is not the time for a petrol lawnmower outside guest rooms”
Reviewed September 5, 2010

I would preface this review by explaining that I have lived in China for two years and have done a reasonable amount of travelling to a fair number of Chinese towns and cities of various sizes. Therefore I am fully aware of Chinese attitudes to noise and customer service.

So to begin with, the good points. The hotel has a great location, right opposite the Zhanqiao pier, as made famous on the Tsingtao beer label. Attractions such as the German prison (good but not great visit) and the former Governor's house (well worth a visit) in walking distance. There are plenty of restaurants nearby and a nice promenade to walk along next to the beach.

The hotel itself does indeed have a direct view across the sea. It is elegantly decorated inside and the rooms are clean and well appointed. The breakfast is a regular Chinese breakfast buffet also featuring enough western staples for those that don't enjoy duck breast, congee, dumplings, etc.

At this point, you're probably wondering why this review is only a three star. Well, sadly the hotel and our stay was let down by a fairly significant problem. At 07:45 on Sunday morning, we were awoken by an incredibly loud petrol-driver lawnmower being used directly outside our room. Far too loud for the double-glazed windows, or our continued sleep. As I say, China is home, so such an occurrence is not that rare. I did call the operator to request that this would be stopped and was assured that it would be. Sadly it continued for another 45 minutes at least. Of course then it finished and there was no longer any noisy work to be done after the more reasonable time of 08:30.

At check-out I wanted to make a complaint, to give the hotel a chance to make things a little better. Even an apology would have been an improvement on the response. From a good grasp on English, the three receptionists suddenly didn't understand the word 'complaint' or even in Chinese! And there was no manager in the hotel I could speak to. So, the only come-back I have is to offer this review. There were plenty of other hotels nearby and I would recommend taking a chance with one of these, rather than the Zhanqiao Prince, since they have proven an inability to provide either a good night's sleep (quite important for a hotel) or any degree of customer service when they make a mistake.

  • Stayed September 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank AlwaysNearWalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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248 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Germany/UK
Level Contributor
169 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed October 29, 2009

We had a room with a sea view. It was well-sized, clean and comfortable. Internet was of course included. Shortly after arrival a bowl of fruit was delivered to the room - nice touch.
Breakfast was OK and the staff were generally friendly..
The hotel location was very good, just 5 minutes to the railway station by taxi.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian2109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Philippines
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed October 24, 2009

Stayed here in a seaview room for one night. Great view of the Qingdao Bay, Zhanqiao Pier and Qingdao skyline. The rooms are clean, the staff friendly and the architecture is just impressive!

Built in the 1910s, the facade of the hotel has been well-preserved and well-maintained. But sadly, just like many of Qingdao's cultural icons, the utilization and preservation of the interiors were not very well. I was expecting a more European feel to the rooms and dining areas, but instead found the usual large round tables with lazy susans that the Chinese love to use.

There are Shangri-La, Crowne Plaza and other upscale hotels in the more modern part of Qingdao City, but I like the historic feel of the Zhanqiao Prince Hotel. Our room airconditioning was a bit faulty though. But that's it. It's worth it!

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stephenco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 11, 2009

Our stay was perfectly fine - the room with twin beds was a decent size and comfortable (although around the back of the hotel without a sea view - I can only presume that the bigger/more expensive rooms have the view of the water). The facade is gorgeous and the staff were helpful - most had at least functional English.

Breakfast was also OK with a large range of western and Chinese items.

The location was excellent - just across the road from the Zhan Qiao pier and the boardwalk and not too far to walk to sights like the old Lutheran and Catholic churches and the museum in the former governor's house on the hill.

We ended up eating a couple of meals in the West Coast Coffee cafe on the top floor, which had reasonable coffee, and quite a nice ambience - sort of lounge bar in a a chalet-style attic with a view of the ocean.

The common area carpets and fittings do need a good clean at the moment, which has pulled down the score a bit. The room itself was acceptably clean, but the corridors etc do need some sprucing up.

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank njttravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stiava
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 10, 2009

this hotel is vey nice the rooms are littlle small but the decor is good also the location is very good this my second time to stay at this hotel is good value for the money

  • Liked — the location
  • Disliked — the room are littlle small
  • Stayed January 2009, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank montramito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zhan Qiao Prince Hotel

Property: Zhan Qiao Prince Hotel
Address: No.31 Taiping Road, Qingdao 266001, China
Location: China > Shandong > Qingdao
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#28 Luxury Hotel in Qingdao
#30 Best Value Hotel in Qingdao
Price Range (Based on Average Rates): $
Hotel Class:5 star — Zhan Qiao Prince Hotel 5*
Number of rooms: 138
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Also Known As:
Prince Hotel Zhan Qiao

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