I would preface this review by explaining that I have lived in China for two years and have done a reasonable amount of travelling to a fair number of Chinese towns and cities of various sizes. Therefore I am fully aware of Chinese attitudes to noise and customer service.
So to begin with, the good points. The hotel has a great location, right opposite the Zhanqiao pier, as made famous on the Tsingtao beer label. Attractions such as the German prison (good but not great visit) and the former Governor's house (well worth a visit) in walking distance. There are plenty of restaurants nearby and a nice promenade to walk along next to the beach.
The hotel itself does indeed have a direct view across the sea. It is elegantly decorated inside and the rooms are clean and well appointed. The breakfast is a regular Chinese breakfast buffet also featuring enough western staples for those that don't enjoy duck breast, congee, dumplings, etc.
At this point, you're probably wondering why this review is only a three star. Well, sadly the hotel and our stay was let down by a fairly significant problem. At 07:45 on Sunday morning, we were awoken by an incredibly loud petrol-driver lawnmower being used directly outside our room. Far too loud for the double-glazed windows, or our continued sleep. As I say, China is home, so such an occurrence is not that rare. I did call the operator to request that this would be stopped and was assured that it would be. Sadly it continued for another 45 minutes at least. Of course then it finished and there was no longer any noisy work to be done after the more reasonable time of 08:30.
At check-out I wanted to make a complaint, to give the hotel a chance to make things a little better. Even an apology would have been an improvement on the response. From a good grasp on English, the three receptionists suddenly didn't understand the word 'complaint' or even in Chinese! And there was no manager in the hotel I could speak to. So, the only come-back I have is to offer this review. There were plenty of other hotels nearby and I would recommend taking a chance with one of these, rather than the Zhanqiao Prince, since they have proven an inability to provide either a good night's sleep (quite important for a hotel) or any degree of customer service when they make a mistake.
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- Also Known As:
- Prince Hotel Zhan Qiao