We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“4-Star Hotel With Starless Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Donghai Grand Hotel
Ranked #367 of 1,648 Hotels in Qingdao
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“4-Star Hotel With Starless Service”
Reviewed June 23, 2008

A weekend getaway from the big city, the beach front property is conveniently situated close to No. 1 and 2 beaches providing a great view, but only on the fogless/smogless days.

Our starless service gadar picked up when we noticed 5 front desk reps taking an hour to handle a group of guests checking in (that is us). The hotel and its starless service began in full force when we were told by room service to get cutlery ourselves because "there weren't enough people to help us". Dumbstruck, we passively went downstairs to find out, no cutlery was available. After much complaining, they were surprisingly available - with a deposit on the plates and disposable chopsticks (separate from the room deposit, of course).

Our stay would be rather pleasant had we not moved from the Executive Suite B three times from one room to another on the same floor (and my friend to sleep on the sofa due to springs sticking out from the mattress). You would think they would upgrade us to the Suite As over after an hour of waiting for our third move to a new room due to drainage malfunctions of more than once (first room and second room). We were told by the staff, to take showers in the morning because the drainage problem could not be fixed and it was "too late in the evening".

That evening after our persistant calls to the front desk, we realized that for a "Foreigner friendly hotel" (a sign that welcomes foreign visitors posted outside, but in Chinese of course), there was no staff member who was proficient enough to speak Japanese or English. Luckily, our Chinese classes paid off!

We filed a complaint to who we thought was the manager to find that he didn't even bother to listen to our complaints but just wanted to give us a quick 20% discount. In the end, when we were directed to the right person, she left us to directly deal the money matters with the front desk and did not supervise the situation to the end. After much trouble and paper work, the front desk even forgot to give us our deposit back.

For an off peak season, such a small case happened with customers leaving disgruntled and unhappy. My friends and I wonder, how can they handle the foreign guests coming from abroad when the Olympic sailing events happen in over a month's time?

  • Liked — Spaciousness, ocean-view
  • Disliked — service, lack of a 4-star standard hotel appeal
  • Stayed June 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Tokyousoultrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

71 reviews from our community

Traveler rating
    18
    37
    12
    2
    2
See reviews for
2
1
Solo
0
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Russian first
  • Any
English first
London, England.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 21, 2007

My wife and I stayed here for 4 nights. Huge suite with 2 bedrooms with wonderful views. Houskeeeping was poor - dirty carpets, windows and scuffed furniture. If you want a quiet night make sure your room faces the sea otherwise you won't be able to open your windows for the traffic noise. Only instant coffee available and no western food available for breakfast, although my wife, who is |Chinese enjoyed all the food. Set away from beaches on it's own peninsula so it's taxi or bus into town.

  • Liked — Huge windows and great view
  • Disliked — standards of housekeeping
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank DrManhatten_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Qingdao hotels
0.0 mi away
Shangri-La Hotel Qingdao
Shangri-La Hotel Qingdao
#2 of 1,648 in Qingdao
4.5 of 5 bubbles 1,734 reviews
0.0 mi away
Qingdao Farglory Residence
Qingdao Farglory Residence
#17 of 1,648 in Qingdao
4.5 of 5 bubbles 93 reviews
0.0 mi away
Holiday Inn Qingdao City Centre
Show Prices
Show Prices
Show Prices
0.0 mi away
Copthorne Hotel Qingdao
Copthorne Hotel Qingdao
#19 of 1,648 in Qingdao
4.0 of 5 bubbles 275 reviews
0.0 mi away
Sheraton Qingdao Licang Hotel
0.0 mi away
Jinjiang Inn (Qingdao Hangzhou Road)
Show Prices
Show Prices
Show Prices

Been to Donghai Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Donghai Grand Hotel

Property: Donghai Grand Hotel
Address: No.17 Huiquan, Badaguan Scenery Area, Qingdao 266071, China
Location: China > Shandong > Qingdao
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
#13 On the Beach Hotel in Qingdao
Price Range (Based on Average Rates): $
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotel.de, Agoda, Priceline, TripOnline SA, HotelQuickly and HRS so you can book your Donghai Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Donghai Hotel Qingdao

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing