A weekend getaway from the big city, the beach front property is conveniently situated close to No. 1 and 2 beaches providing a great view, but only on the fogless/smogless days.
Our starless service gadar picked up when we noticed 5 front desk reps taking an hour to handle a group of guests checking in (that is us). The hotel and its starless service began in full force when we were told by room service to get cutlery ourselves because "there weren't enough people to help us". Dumbstruck, we passively went downstairs to find out, no cutlery was available. After much complaining, they were surprisingly available - with a deposit on the plates and disposable chopsticks (separate from the room deposit, of course).
Our stay would be rather pleasant had we not moved from the Executive Suite B three times from one room to another on the same floor (and my friend to sleep on the sofa due to springs sticking out from the mattress). You would think they would upgrade us to the Suite As over after an hour of waiting for our third move to a new room due to drainage malfunctions of more than once (first room and second room). We were told by the staff, to take showers in the morning because the drainage problem could not be fixed and it was "too late in the evening".
That evening after our persistant calls to the front desk, we realized that for a "Foreigner friendly hotel" (a sign that welcomes foreign visitors posted outside, but in Chinese of course), there was no staff member who was proficient enough to speak Japanese or English. Luckily, our Chinese classes paid off!
We filed a complaint to who we thought was the manager to find that he didn't even bother to listen to our complaints but just wanted to give us a quick 20% discount. In the end, when we were directed to the right person, she left us to directly deal the money matters with the front desk and did not supervise the situation to the end. After much trouble and paper work, the front desk even forgot to give us our deposit back.
For an off peak season, such a small case happened with customers leaving disgruntled and unhappy. My friends and I wonder, how can they handle the foreign guests coming from abroad when the Olympic sailing events happen in over a month's time?
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- Also Known As:
- Donghai Hotel Qingdao