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Reviews (2,228)
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1,405
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Reviewed August 8, 2017

I have frequently visited this beautiful coastal city - QINGDAO for business purposes and Shangri-la QINGDAO is my home away from home. I must admit that the services rendered to me have always been an exceptionally high standard. The hotel team is well trained and well motivated, especially the department managers always take the lead by setting a fine example for their subordinates to follow. The hotel team is full of drive and keen to learn. Always provides their guests with first class services, takes everything seriously, allowing no room for negligence. I have been deeply impressed with the team and the hotel management must be congratulated for a job very well done !!!

Room Tip: West Wing should have a better sea view
  • Stayed: August 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Joseph T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLQCHINA, 总经理 at Shangri-La Hotel, Qingdao, responded to this reviewResponded August 11, 2017

Dear Joseph T,

Thank you for continuous support of Shangri-La Hotel, Qingdao and thank you for your review on TripAdvisor. I am so happy to read your message, highlighting your enjoyable experience with us. It’s extremely proud of each and every details creating unmatched memories of our guests by our colleagues. Your generous praise will certainly be shared with our team.

We are looking forward to welcoming you back to our hotel in the near future.

Yours sincerely,

Susanna Li
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2017

We enjoyed this hotel. Booked on Orbitz and it was easy-peasy. Lovely and impressive lobby and attentive staff. They even kept the typical Chinese line-cutters from cutting. The only hiccup was our initial arrival. We came in early and checked in, but our rooms weren't ready. They asked us to come back in and hour. We went out for lunch and came back well over an hour later - but there was significant confusion about whether or not they were finished cleaning one of our rooms. We ended up hanging out in one of the two rooms booked for 20 minutes while we waited. But then on the plus side, they gave us late check out (2PM) free. So, no harm no foul.

  • Stayed: July 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank ktjoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLQCHINA, 总经理 at Shangri-La Hotel, Qingdao, responded to this reviewResponded July 27, 2017

Dear ktjoso,

Thank you for choosing Shangri-La Hotel, Qingdao. I am delighted to learn that you enjoyed our services and facilities. Please allow me to apologize for the inconvenience caused upon your check-in. Your feedback has been shared with related department heads for further improvement.

Once again, thank you for sharing your feedback. My team and I are looking forward to welcoming you back to our hotel in the near future.

Yours sincerely,

Susanna Li
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2017

You'll never go wrong with the decision to stay in a Shangri-La hotel, wherever you go. As a first-time visitor in Qingdao, the hotel was the perfect hotel to stay with. Conveniently located next to Wusi subway station, it is easy to get around the city via subway or taxi, and to visit the Wusi square. The hotel is also right next to MixC, the biggest mall in the China where a mix of local and international shops and supermarket are.

Service is impeccable as always, in all Shangri-La hotels. Aimee from Front Office checked us in. She was very professional and friendly to offer some local tips. We enjoyed club access on 23 July, all the staff made us feel very welcomed. If you have the extra budget, get club access to enjoy the waterfront view from level 28 during sunset hours - totally worth it with soothing live music and cocktails. Resident manager Francis was very helpful and friendly to help with our questions on the city too!

Health Club and swimming pool are both very nice and not too crowded, located on level 4. Vincent was welcoming and showed us around. The hotel also have the popular Shang Palace for great Chinese food, The Flying Catch, a Mediterranean restaurant and a buffet restaurant for fuss-free dining options within.

Overall, a great hotel in a good location with friendly staff throughout!

  • Stayed: July 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank JosephineTee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLQCHINA, General Manager at Shangri-La Hotel, Qingdao, responded to this reviewResponded July 30, 2017

Dear JosephineTee,

Thank you for choosing Shangri-La Hotel, Qingdao and thank you for your review on TripAdvisor. I am so happy to read your message, highlighting your enjoyable experiences about the attentive service provided by Aimee, Vincent and Francis. I am extremely proud of each and every colleague for creating unmatched memories of our guests. I will personally communicate your compliments with them to thank them for their commitments to excellence.

We are looking forward to welcoming you back to our hotel in the near future.

Yours sincerely,

Susanna Li
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2017 via mobile

Excellent hotel and amazing staff.
Always concern whit you and what you need in town.
Specially Anny and her staff.

If you need everything from stores or shops near by, just ask for help.

Deserve the experience in Qingdao.

Stayed: July 2017, traveled on business
Thank Roberto Jr. D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLQCHINA, 总经理 at Shangri-La Hotel, Qingdao, responded to this reviewResponded July 24, 2017

Dear Roberto Jr. D,

Thank you for choosing Shangri-La Hotel, Qingdao. I am delighted to learn that your feedback about the attentive service provided by Anny and our colleagues. I am extremely proud of each and every colleague for creating unmatched memories of our guests. I will personally communicate your compliments with them to thank them for their commitments to excellence.

We are looking forward to welcoming you back to our hotel in the near future.

Yours sincerely,

Susanna Li
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2017 via mobile

Luxury hotel with large rooms and beautiful gardens and water falls outside. Very good service with great restaurants in the hotel. Breakfast is amazing and with Hugh selection of great food
Room was large and comfortable
Service was excellent

Stayed: July 2017, traveled on business
Thank uribenari888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLQCHINA, 总经理 at Shangri-La Hotel, Qingdao, responded to this reviewResponded July 20, 2017

Dear uribenari888,

Thank you for choosing Shangri-La Hotel, Qingdao. I am delighted that you enjoyed our facilities and services. We look forward to welcoming you back to the hotel in the near future.

Yours sincerely,

Susanna Li
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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