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Reviews (2,226)
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Reviewed December 30, 2012

This hotel lives up to the brand’s legendary reputation in Asia for flawless intuitive service. The level of training is difficult to describe without experiencing it first hand. A traveler need not want or ask for anything as the staff seem to “just know” what I needed. By simply making eye contact you are met by a warm smile from everyone.
Café Yum is the all day dining restaurant and serves a huge buffet for 3 meals daily there was an a la carte option but it looked somewhat awkward and did not entice me to stray from the well stocked buffet.
The hotel has 2 separate towers. The city wing is the original hotel with the newer valley wing being added recently. I stayed in the city wing on a previous trip and while it is clean and the bed was extremely comfortable and it has all the Shangri-la amenities, it just feels slightly out of date. A special promotion at check-in for an additional RMB 400 to upgrade my room to the new Valley Wing was well worth it! Sleek modern and comfortable rooms are accompanied by exclusive front desk and private lounge staff that anticipate your needs. Snacks, happy hour beverages and breakfast were also all included in the lounge with this package. There were beautifully appointed meeting rooms in the lounge as well that I plan to take advantage of on a future trip.
The lobby lounge had a pianist and an attractive female solo vocalist that played in the evening. I took advantage of a Chilean wine promotion which cost RMB 198 for free pour and my glass was constantly topped up.
A business dinner in their Chinese restaurant Shang Palace was probably the highlight food experience. The level of English spoken by the attentive servers was excellent and the signature dishes that were recommended to us were delicious. I strongly recommend the sparerib that is carved and de-boned tableside.
There are TA reviews indicating construction noise affecting their stay. While there is construction outside the hotel, as is all over Qingdao, I did not notice any sound in the evening at all in the evening. I look forward to my return visit.

Room Tip: Valley Wing rooms are well worth the additional cost. Higher floors with room numbers greater then 62 will have a sea view
  • Stayed: November 2012, traveled on business
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1  Thank maverick2912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2012 via mobile

Valley wing with its 20th floor lounge was fantastic. Not the usual tables and chairs, but truly a lounge experience with well trained and attentive staff, private seating areas for business, and wonderful views of the city. Breakfast was wonderful. I had a corner suite with large living room for private meetings, lovely fruit and water set up. Spilled something on my shirt and laundry service stepped up to have it cleaned before I checked out for a morning flight. Wonderful hotel.

  • Stayed: December 2012
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Thank ct3408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2012

The Shangri-la Valley Wing is of very high quality with an added bonus of access to the Executive Lounge and Health Club. The ladies in the Valley Wing Executive Lounge are very friendly and proffessional.

Room Tip: Choose the Valley Wing for extra special service
  • Stayed: October 2012, traveled on business
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Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2012

As Shangri-la's ad video is one of the best I've seen so is the experience from being at Shangri-La in Qingdao. Smooth check-in (and check-out the net day), good indoor facilities, good location - accross the street from sea-side promenade make the stay a nice experience. And if after some time you are recognized and treated as a returning customer - even better.

After tring some other hotels in the city, I do recommend Shangri-La as the best choice. And Shangri-La has most probaly the most diversified breakfast offering.

Room Tip: Go for Valley Wing rooms
  • Stayed: November 2012, traveled on business
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Thank aszanti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

The entire hotel team is just great. Real genuine customer service...I wonder how they make it work so well.starting from the airport pick up to check in, everything is well coordinated..appreciate it....remembering the guest though from a different country, not by checking the name in the system, but genuinely

  • Stayed: November 2012, traveled on business
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Thank Gopalvk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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