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“Nice hotel, but needs more effective management”

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InterContinental Hotel Qingdao
Ranked #3 of 1,663 Hotels in Qingdao
Certificate of Excellence
Shanghai, China
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice hotel, but needs more effective management”
Reviewed May 9, 2013

We stayed in the hotel with three young children for seven nights after May 1st holiday. Like other reviewers said, it was in a beautiful location; the room was modern, spacious and clean, and staff were very friendly. The reason I'm giving it only three stars is because we specifically stayed on a non-smoking floor, the disappointment came during the last three days of our stay when a smoker checked in to our floor and started to pollute the entire floor from his room. It took three separate complaints and two whole days for the management to speak up to the smoker and stopped smoking, even though the room number was provided. Apparently the management was hoping the problem would go away by itself, which it didn't. My conclusion is that the management needs to be more effective when it comes to solving real problems.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank clueless_need_help
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICQD, Public Relations Manager at InterContinental Hotel Qingdao, responded to this review, June 21, 2013
Dear guest,
Thank you for taking the time to share your feedback regarding your stay with us. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the nonsmoking floor have been documented and certainly looked into. We appreciate your feedback as this is our best resource for improving guest services.
We look forward to hearing from you and to welcoming you back to InterContinental Qingdao in the near future. Thank you.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
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English first
Shanghai
Level 6 Contributor
119 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed May 5, 2013

We stayed there for three nights to avoid the labor week rush in China, overall it was good experience—this hotel is in very convenient location, walking distance to marina and supermarket and shopping malls; room was spacious and comfortable with marina view. Breakfast provided good variety of food. Service was attentive enough. Overall, it’s an international standard hotel in Qingdao.

However it still feels very Chinese in this hotel. It is such a huge hotel with lots of waste and strange spaces, the Olympic glory started to fade away with stained carpet, dark lighting and leakage in bathrooms. Strongly recommend the swimming pool to family with kids; this is one of the best hotel swimming pools in China, good size, light and airy, those daybeds at four corners are very comfortable.

Highs and lows of our stay—Lows: we booked via InterContinental’s Asia service line, then I rang the hotel to give my credit card details to guarantee our booking again, it still turned out as our booking has been canceled, which didn’t extremely please a family travelling with a child and delayed flight, fortunately this hiccup has solved, but a small luggage delivery to the room took a long time even we have been offered help by three different people. The breakfast service was a bit chaotic at the May 1st holiday morning. Not very organized service crew seemed panic a little bit. Highs: our ocean view (marina view) deluxe room was big and comfortable, walk in wardrobe and the bathroom gave us a bit homely feeling. Bed was very comfy. The daily cleaning ladies were very friendly and helpful; they added warm feeling to this place. Concierge were informative about where we should visit and how to get there, there were always taxis to be called without long waiting. Checkout was efficient and friendly.

Suggestion: for health & safety reasons, section C’s HVAC system needs a proper check, especially at both elevators, current strong smell mixed with aromatic spray won’t work. There are few loose tiles along the swimming pool, it looked like have been looked at, but it requires proper fix. At last, run a name badge spelling check for restaurant employees, there are few misspellings for their English names.

Room Tip: Choose room number from 02 to 10 for better marina view if you stay at tower C. Walk through the bac...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MinibearX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICQD, Public Relations Manager at InterContinental Hotel Qingdao, responded to this review, June 21, 2013
Thank you very much for choosing InterContinental Qingdao as your preferred hotel in the city. We are delighted to read that you overall enjoyed your stay with us. We acknowledge your comment regarding your booking and breakfast service and sincerely apologize for the inconveniences caused. Thank you for taking your valuable time to share your feedback of your stay online.
We are looking forward to welcoming you soon back to InterContinental Qingdao.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level 3 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 4, 2013

Stayed here for 2 nights this week, overall a very good stay, good location, nice sized room, with what the hotel described as sea views but were really over the marina. It is a big hotel split over 4 towers but you would never know it was so big as the common spaces are huge. The service was excellent even to the point of being overbearing... I was asked by 3 separate people to help with my small amount of luggage as I walked between the hotel entrance and the check in desk, then once checked in was asked by 2 more people when going to the room. Seemed to be too many staff waiting around the entrance! Had both lunch and dinner at Flavours buffet - same food was severed at both sessions and unfortunately a lot of the hot dishes were cold. Was shocked though when visiting the washroom when I saw one of the wait staff leave the cubicle and presumably return to work without washing his hands... Ugh...

Room Tip: Big hotel, so if you want to be sure to have a sea or marina view request C block,
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShanghaiPandas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICQD, General Manager at InterContinental Hotel Qingdao, responded to this review, May 17, 2013
Dear ShanghaiPandas,

Thank you for choosing InterContinental as your preferred hotel in the city. I'm delighted to read that you have enjoyed your stay with us and I thank you for rating the quality of service provided to you as excellent.

I have noticed your feedback regarding the food temperature of the hot buffet items and have communicated it with our culinary team. Referring to your comment of the personal hygiene of one of our waiters please be assured that we are conducting departmental trainings on regular basis to create the necessary awareness about personal hygiene among our staff. Nevertheless, we have taken your observation as reason for another round of training to ensure such incident can be avoided in the future. Please accept my sincere apologies for the inconveniences caused.

I hope you'll grant us another opportunity to serve you at InterContinental Qingdao in the near future.

Thank you for your feedback and best regards,

Alexander O. Wassermann
General Manager
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Penang Island, Malaysia
Level 6 Contributor
210 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed May 3, 2013

While I agree with most reviews regarding the facilities and staff, the quality of food, breakfast is a feast! there a 2 areas of improvement. WiFi access should be free in a hotel of this class which is not scrounging for pennies and the choice of TV stations. I disagree with one review which said that this hotel offers most English channels in China! they are missing CCTV in English, Channel News Asia, Al-Jazeera, Indian channels, RT etc. only 7 out of 50 are in English!

Room Tip: use the back door to get to the supermarket Marina City!
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaohuPenang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICQD, General Manager at InterContinental Hotel Qingdao, responded to this review, May 17, 2013
Dear Laohupenang,

Thank you for choosing InterContinental as your preferred hotel in the city. I'm delighted to read that you have enjoyed your stay with us. I have noticed your feedback regarding the selection of TV channels and will look into the possibility to add more international channels. As a matter of fact, we have recently upgraded our TV system and we are now providing a selection of blockbuster movies as part of the In-room TV entertainment program.

Thank you again for your valuable feedback.

I look very much forward to welcoming you soon back to InterContinental Qingdao.

Kind regards,

Alexander O. Wassermann
General Manager
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Vendee
Level 4 Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 1, 2013

Everything about this hotel is first class - the entrance and lounges,the Rolls Royce showroom in the foyer, the service, the stylish and luxurious room and 'bath with a view', the panoramas of the city and the marina, and the best breakfast I've had anywhere in the world. Wished we could have stayed in this beautiful city and hotel for longer.

Room Tip: Rooms overlooking the marina have a wonderful view of the city.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sheona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICQD, General Manager at InterContinental Hotel Qingdao, responded to this review, May 2, 2013
Dear Sheona,

Thank you for choosing InterContinental Qingdao as your preferred hotel in the city.

I'm delighted to read that you have enjoyed our services and the facilities of the hotel.

I have to agree with you that the location of the hotel and the views over the marina and city skyline is second to none. Thank you for taking your valuable time to share your experience of your stay with other travelers online.

We are looking forward to welcoming you soon back to InterContinental and the city of Qingdao.

Kind regards,

Alexander O. Wassermann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Qingdao, China
1 review
Reviewed April 26, 2013 via mobile

I just wish you can have same stay experience as my in intercontinental QingDao. Best service and nice room. The 21 club lunge's view is beautiful.. Very close to the shopping center and town. Room is huge. All stuffs are very friendly. I am very certify with it.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank True-myself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICQD, General Manager at InterContinental Hotel Qingdao, responded to this review, May 2, 2013
Dear True-myself,

Thank you for selecting InterContinental Qingdao as your preferred hotel in the city.
I'm delighted to read that you have enjoyed your stay with us. Thank you very much for taking your valuable time to sharing your experience of your stay with other travelers online.

I look forward to welcoming you soon back to InterContinental Qingdao.

Kind regards,
Alexander O. Wassermann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed April 26, 2013

We booked the Intercontinental in Qingdao as an escape from Beijing during the Festival. The hotel has an excellent view over the Olympic marina. The room is huge, facing the ocean . I also went to concierge to ask for some suggestions on where to go and they gladly gave me a map and draw out the important places. at the 21 th floor is facing the sea, the marina and the yacht club .Staffs were pleasant and all spoke very good English. Over all we were pleasantly surprised at the high standard of this hotel. We are looking forward to staying in Intercontinental Qingdao again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lilyju z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICQD, General Manager at InterContinental Hotel Qingdao, responded to this review, April 27, 2013
Dear Lilyju z,

thank you very much for choosing InterContinental Qingdao as your preferred hotel in the city. We are delighted to hear that you enjoyed your stay with us and are grateful that you spent your precious time to share such encouraging feedback about our quality of service and facilities with other travelers. Thank you! I have shared your compliments with my colleagues from Concierge and Club InterContinental.

We are looking forward to welcoming you soon back to InterContinental Qingdao.

With best regards,
Alexander O. Wassermann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Hotel Qingdao

Property: InterContinental Hotel Qingdao
Address: No.98 Aomen Road, Shinan District, Qingdao 266071, China
Phone Number:
Location: China > Shandong > Qingdao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 1,663 Hotels in Qingdao
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Hotel Qingdao 5*
Number of rooms: 410
Official Description (provided by the hotel):
The award-winning InterContinental Qingdao is ideally located at the waterfront within the Olympic Sailing Centre, the landmark of the city. Surrounded by various dining, shopping and entertainment venues, this luxurious hotel also provides the most convenient access to popular yachting and sailing activities that Qingdao is famous for. With the dramatic views of city's skyline from the perfect location at the CBD, the hotel is designed to suit the needs of any business and leisure traveler with its 410 elegantly appointed guest rooms and suites, 9 stylish restaurants and bars, and over 2000 m2 of meeting space. With a variety of outdoor venues, InterContinental Qingdao sets a resort-like backdrop for social gatherings. Luxury facilities and with the in-the-know charming service staff delivers a memorable experience that is recognized as the best in Qingdao. ... more   less 
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