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“Lives up to a committment to excellent service”

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InterContinental Hotel Qingdao
Ranked #4 of 1,687 Hotels in Qingdao
Certificate of Excellence
Reviewed October 20, 2012

As a Partner in an international management consulting firm, I've stayed in hundreds of hotels across the world so was more than a little sceptical when I read the brochure in my room describing how the hotel was committed to meet each traveller’s specific needs. However, my experience over three days made me a convert.

The hotel and rooms are very nice but that's not what puts this hotel in the top league.

Put simply, it is all about the people and I have to say that the staff's commitment and attention to individual needs is simply exceptional. Some examples
- When a sales manager heard about my interest in the local Laoshan Green tea, several packets showed up in my room the next day
- When my colleague and I asked for advice on where to eat local specialities, someone from the concierge desk walked us over to a restaurant and volunteered to stay and help us order
- When my colleague and I needed a place to work outside our rooms, we were taken to a quiet area on the ground level; we were later provided without asking water and cookies

This hotel has got service right. If only other hotels and restaurants had the same quality of staff! They should go to this hotel and learn how to do it right.

Room Tip: Ask for a view over the harbour
  • Stayed: October 2012, traveled on business
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1  Thank jroussel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 5, 2012

Can't really fault this hotel. Grand lobby, lots of facilities and we had a view of the harbor. If in Qingdao, you won't be disappointed staying here. Good location near the waterfront. Would definitely recommend this hotel and stay here again.

Room Tip: Ask for a Harbour view.
  • Stayed: September 2012, traveled as a couple
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2  Thank JohnandWendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2012

This was a fantastic hotel in a great position right on the waterfront with great views and easy walking along the water. We were upgraded to a club room and the Club facilities were second to none. Lovely room with everything you could wish for including electronic curtains etc. Comfortable beds, good lighting, tea & coffee etc. Super bathroom with separate shower and lots of shelf space, nice towels and amenities. Very clean. Best breakfast you will ever see anywhere. All the staff everywhere in the hotel were friendly and spoke good english. Even the cleaners smiled and said hello. Restaurant managers were so helpful and a pleasure to talk to. Would love to return to this hotel one day, and Qingdao is a nice place to visit.

  • Stayed: September 2012, traveled as a couple
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1  Thank Margaret V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICQD, Public Relations Manager at InterContinental Hotel Qingdao, responded to this reviewResponded September 28, 2013

Dear traveloftenf,
Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Qingdao. We are very glad to know that our staff, service and hotel facilities helped in making your visit enjoyable.
We look forward to welcoming you back to our hotel again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

This hotel was in a great location. It is right near the water so that you can walk out the back of the hotel and along the many scenic miles along the coast in Qingdao. The rooms were large, comfortable and clean.

Service was good, as well. For non-Mandarin speakers, the staff's English is well enough for you to communicate what your needs and wants are.

If you stay here, DO splurge on the hotel breakfast. It was fabulous and included some authentic Chinese breakfast foods.

  • Stayed: May 2012, traveled with family
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1  Thank stsung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICQD, General Manager at InterContinental Hotel Qingdao, responded to this reviewResponded November 29, 2012

Dear Stsung,

Thank you for staying at InterContinental Qingdao.

I'm very delighted to read such positive feedback with an amazing headline "Great everything" -
THis is the best advertisement we can get! I can only agree with you that our location is truly the Best in the city, direct acess to the ocean, surounded by top-notch shopping and inmidst the CBD of Qingdao. Thank you as well for your compliments to our staff and the praise of our breakfast buffet.

I look very much forward to meeting you personally during your next visit to Qingdao.

Best regards,
Alexander O. Wassermann
General Manager
InterContinental Qingdao

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Reviewed September 22, 2012

Exceeded my expectations for this brand. Beautiful hotel throughout and rooms are very modern. The staff is very professional and helpful. Workout room top notch with very modern equipment. The breakfast buffet is one of the best I have seen in a business type hotel.

Room Tip: A water view is yours for the asking
  • Stayed: September 2012, traveled on business
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Thank nongagkram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICQD, General Manager at InterContinental Hotel Qingdao, responded to this reviewResponded November 29, 2012

Dear Nongagkram,

thank you very much for staying at InterContinental Qingdao.

I'm delighted to read that you enjoyed your stay with us and thank you for the great feedback on the professionalism of our staff and the quality of breakfast in the hotel.

I look forward to meeting you personally during your next visit at InterContinental Qingdao.

Best regards,
Alexander O. Wassermann

General Manager

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Reviewed September 15, 2012

I would not say everything is perfect but the staff is incredibly nice and friendly, the rooms are clean and the location is the best considering the Olympic harbor is right in front. The restaurant has a lot of choice both chinese and foreigners food.

  • Stayed: September 2012
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Thank Arnaud D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICQD, General Manager at InterContinental Hotel Qingdao, responded to this reviewResponded November 29, 2012

Dera Arnaud,

thank you very much for staying at InterContinental Qingdao.

I'm delighted to hear that you enjoyed your stay with us and I thank you for your encouraging feedback on the quality of our service.

We are very much looking forward to welcoming you back to InterContinental Qingdao.

Best regards,
Alexander O. Wassermann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2012

During our factory visit to our HQ in Qingdao, we had stayed in this hotel. It was my ultimate experience to stay. Rooms, recreational facilities, restaurant everything was very good. Rooms are neat and clean. Front desk was very help full. Bar is having a live band to enjoy your evening.

Room Tip: If you are going to stay there, must enjoy water activies
  • Stayed: September 2011, traveled on business
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1  Thank Sandeep6670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICQD, General Manager at InterContinental Hotel Qingdao, responded to this reviewResponded September 4, 2012

Dear Sandeep6670,

Thank you very much for staying at InterContinental Qingdao.

I'm glad to read that you have enjoyed your stay with us. Thank you for highlighting the helpfulness of our receptionists, the quality of fguest rooms, recreational facilities and restaurants. This is very much appreciated.

I look forward welcoming you soon back to InterContinental Qingdao and hope to meet you personally during your next visit.

Best regards,
Alexander O. Wassermann
General Manager
InterContinental Qingdao

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Hotel Qingdao

Address: No.98 Aomen Road, Shinan District, Qingdao 266071, China
Phone Number:
Location: China > Shandong > Qingdao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 1,687 Hotels in Qingdao
Price Range: $155 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hotel Qingdao 5*
Number of rooms: 410
Official Description (provided by the hotel):
The award-winning InterContinental Qingdao is ideally located at the waterfront within the Olympic Sailing Centre, the landmark of the city. Surrounded by various dining, shopping and entertainment venues, this luxurious hotel also provides the most convenient access to popular yachting and sailing activities that Qingdao is famous for. With the dramatic views of city's skyline from the perfect location at the CBD, the hotel is designed to suit the needs of any business and leisure traveler with its 410 elegantly appointed guest rooms and suites, 9 stylish restaurants and bars, and over 2000 m2 of meeting space. With a variety of outdoor venues, InterContinental Qingdao sets a resort-like backdrop for social gatherings. Luxury facilities and with the in-the-know charming service staff delivers a memorable experience that is recognized as the best in Qingdao. ... more   less 
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