As a Partner in an international management consulting firm, I've stayed in hundreds of hotels across the world so was more than a little sceptical when I read the brochure in my room describing how the hotel was committed to meet each traveller’s specific needs. However, my experience over three days made me a convert.
The hotel and rooms are very nice but that's not what puts this hotel in the top league.
Put simply, it is all about the people and I have to say that the staff's commitment and attention to individual needs is simply exceptional. Some examples
- When a sales manager heard about my interest in the local Laoshan Green tea, several packets showed up in my room the next day
- When my colleague and I asked for advice on where to eat local specialities, someone from the concierge desk walked us over to a restaurant and volunteered to stay and help us order
- When my colleague and I needed a place to work outside our rooms, we were taken to a quiet area on the ground level; we were later provided without asking water and cookies
This hotel has got service right. If only other hotels and restaurants had the same quality of staff! They should go to this hotel and learn how to do it right.
- Official Description (provided by the hotel):
- The award-winning InterContinental Qingdao is ideally located at the waterfront within the Olympic Sailing Centre, the landmark of the city. Surrounded by various dining, shopping and entertainment venues, this luxurious hotel also provides the most convenient access to popular yachting and sailing activities that Qingdao is famous for. With the dramatic views of city's skyline from the perfect location at the CBD, the hotel is designed to suit the needs of any business and leisure traveler with its 410 elegantly appointed guest rooms and suites, 9 stylish restaurants and bars, and over 2000 m2 of meeting space. With a variety of outdoor venues, InterContinental Qingdao sets a resort-like backdrop for social gatherings. Luxury facilities and with the in-the-know charming service staff delivers a memorable experience that is recognized as the best in Qingdao. ... more less
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