After several visits to China, I've learned that the level of expectation for hotels needs to be ratcheted down 1 or 2 notches (stars). I spent 3 nights here and overall my stay was respectable. The room was large and clean, but even though it was supposedly a non-smoking room, the smell of smoke was noticeable. I figured most, if not all rooms would have the same problem so didn't try to get a different room. The mattress was rock hard, very uncomfortable. The room stayed at 23 C even though I tried to make it cooler at night throughout my stay.
Check-in was efficient and my room rate (around 90 USD) included breakfast. Everything in the room worked as expected and there were a few TV channels in English including CNN. Guests are very noisy though, so loud conversations could be heard late at night and early in the morning in the hallway. That's the culture I guess, and one can't fault the hotel.
I had breakfasts and dinners in the hotel's restaurant, which were always buffets. A large selection of food and it was ok but nothing special. Several (most) of the dishes that were to be hot were luke warm or even room temperature. Most of the options were Chinese dishes, and those were more tasty than the few Western options.
Check-out took 15 minutes. There was only one staff member early in the morning and the check-out process for the two guests ahead of me took forever. The staff had excellent English though, which was useful.
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