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“very nice hotel direct at Mixc Mall”

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Grand Hyatt Shenyang
Ranked #3 of 1,112 Hotels in Shenyang
Certificate of Excellence
Beijing, China
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“very nice hotel direct at Mixc Mall”
Reviewed May 6, 2014

I stayed here for a weekend to visit some friends in Shenyang. Shenyang has now some nice new hotels and the location direct at Mixc Mall is very good. The room was well decorated but some of the used material looks very sensitive or not quite right for the use in a hotel. When I was there it was all new, no idea how it will look like in some month. Hope the Management will do a professional maintenance.

The hotelrestaurant with italien food was very good, excellent service and very friendly also the bar is very nice and very popular.

I am not sure about the breakfast, the staff was in training and also the dishes. The selection was a bit strange and location of the food too. I wanted to have some bacon and cold cuts, I had to order it by a nice lady behind a counter. It took a long time, she was very very carefully. But I think with more training, it will be better.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Uli12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles W, Manager at Grand Hyatt Shenyang, responded to this review, May 7, 2014
Dear Reviewer, thank you for reviewing us on Tripadvisor and for recommending Grand Hyatt Shenyang’s location, guestrooms, and dining experience. We certainly look forward to welcoming you back to experience the unmatched personalized Service from totally new Grand Hyatt Shenyang, with array of Theme Party at the highest club in town with international live band and premium liquor, and the most authentic Italian cuisine experience with our Italian master chef, etc. Best wishes.
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201 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Thai first
  • Any
English first
Milano
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 29, 2014

Truly impressive!
A real 5 star hotel, rooms, service, everything in line with the expectations.
The design and style is very minimalist and sober but highly classy.
The restaurant/breakfast not completely my taste but you can't please everyone.
All in all, reccomended!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmericanHeroMilan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles W, Manager at Grand Hyatt Shenyang, responded to this review, April 30, 2014
Dear Reviewer, thank you for your five-star rating and recommending Grand Hyatt Shenyang's design, guest room and customer service. We are very pleased to see your recommendations on Tripadvisor. We recently promote totaly new set menu at Xin Feng Tian restaurant and the excellent view from Fa'r Bar on 29F is also waiting for you here. Thank you for choosing to stay with us and we certainly look forward to welcoming you back in the future. Best wishes.
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New York City, New York
Level Contributor
3 reviews
Reviewed April 9, 2014

excellent hotel, well managed!! I will come back for sure in this hotel for my next trip in Shenyang. Special note to the FB staff at the breakfast! very friendly! I highly recommend this hotel for your trip in Shenyang!

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles W, Manager at Grand Hyatt Shenyang, responded to this review, April 13, 2014
Dear Reviewer, , thank you so much for the five-star rating and recommendation on Grand Hyatt Shenyang. We are very pleased to inform you that many other guests are also thoroughly impressed with our Cafe Kitchen and invite you to enjoy other dinning experience with an array of signature dishes and promotions. Thank you for choosing to stay with us and we certainly look forward to welcoming you back in the future. Best wishes.
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Auckland, New Zealand
Level Contributor
171 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed April 8, 2014

Has been there for two days and nights and had a good time.
Nice room, with excellent bed, big bathroom with separate toilet (strange place).
Everything needed was available.
Excellent breakfast with almost to much choice...
Restaurants also great. We had dinner at Cuan (hotpot) and Il Forno (Italian)
And....visit Fa'r on the top floor, for a stunning view on the city.
In my opinion a real 5 star hotel!!!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lieuwe17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles W, Manager at Grand Hyatt Shenyang, responded to this review, April 13, 2014
Dear Reviewer, thank you so much for the five-star rating and recommendation on Grand Hyatt Shenyang. We concentrate on providing you the accommodation more personal with everything, from extra pillows and hangers to a crib or coffeepot waiting upon arrival. The separated toilet is specially designed for convenient consideration. We look forward to serving you again during your next visit to Shenyang, also Easter goodies in Sugar Box is waiting for you here. Thank you for choosing to stay with us! Best wishes.
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Saint Johnsbury, Vermont
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 17, 2014

I was here one night and had issues because the staff here doesn't not do well understanding English. When booking a Hyatt in a foreign country, I expect that I will be understood when I inquire about simple things like "where can I get some thing to eat at this late hour?"
We checked in about 9PM and asked this question, hoping for a drink and a snack. We were told at checkin that the restaurant wsas closing at 9PM so we would have to order room service.. We inquired about the lobby bar about 30 meters away and was told they may have some light snacks, like cake and other things.. So after freshening up, we met in the lobby bar and asked the bar tender about snacks or a menu and was met with a blank face. I walked around the corner and saw people eating real food.. But Beware, the place was filled with smoke from smokers. but we sat anyway and was finally brought a menu that had a nice selection .. Why didnt the staff at the desk or bartender understand this?
The physical property was good, not quite the same par as Hyatt in Beijing but was clean and more than adequate with an enormous bathroom and shower as many Hyatts have here in their suites. This was my first stay at Hyatt in Shenyang as we have stayed many times at the Marriott( Marvelot now).. Not sure about out next visit..

Room Tip: go for the best room here... if you are going to pay for Hyatt prices get a corner room. great view...
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tomc24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathleen Z, Public Relations Manager at Grand Hyatt Shenyang, responded to this review, March 18, 2014
Dear Reviewer
It goes without saying that I was most disappointed to read of your experience in our hotel. Please feel rest assured that this will be addressed and brought to the attention of the relevant Senior Executives and Managers in order to take corrective action with specific reference to your comments on the service throughout the hotel.
Your comments on the in the service area as well as the service quality have been duly noted and some effective efforts and internal training would be taken to further enhance our facilities and services.
I hope we have the opportunity to be at your service again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenyang, China
1 review
Reviewed January 24, 2014

If you look like an Asian, waiters/waitresses in the breakfast room will or will not greet and lead you to an available table. Sometimes, they do not bother to ask whether you’d like to have tea or coffee even though they are not busy. Other than this kind of service, this five-star hotel is great. There are many five-star hotels like Kempinski Hotel and Shangri-La Hotel around this area.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bad_Good
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathleen Z, Public Relations Manager at Grand Hyatt Shenyang, responded to this review, March 13, 2014
Dear Reviewer,

Warm greeting from Grand Hyatt Shenyang and thank you very much for taking time to share your feedback with us. Please accept our sincere apologies for all the inconveniences and frustrations you experienced during your recent stay with us. Your comments on the service quality have been duly noted and some effective efforts and internal training would be taken to further enhance our facilities and services. I hope we have the opportunity to be at your service again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
152 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed December 31, 2013

The lounge is called Far, and it's a pretty nice place. It's located on the higher floor so you can see Shenyang's cityscape while chilling yourself.. The live band was great, and the ambience was so calm.. No fights, no quarrels, just you and your drinks..

Stayed October 2013, traveled with friends
Helpful?
1 Thank Abraham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Shenyang

Property: Grand Hyatt Shenyang
Address: No.288A, Qingnian Street,Heping District | Shenyang, PRC China, Shenyang 110004, China
Location: China > Liaoning > Shenyang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 1,112 Hotels in Shenyang
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hyatt Shenyang 4.5*
Number of rooms: 353
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