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“Excellent hotel!” 5 of 5 bubbles
Review of Grand Hyatt Shenyang

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Grand Hyatt Shenyang
Ranked #3 of 1,092 Hotels in Shenyang
Certificate of Excellence
Auckland, New Zealand
Level Contributor
148 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Excellent hotel!”
5 of 5 bubbles Reviewed April 8, 2014

Has been there for two days and nights and had a good time.
Nice room, with excellent bed, big bathroom with separate toilet (strange place).
Everything needed was available.
Excellent breakfast with almost to much choice...
Restaurants also great. We had dinner at Cuan (hotpot) and Il Forno (Italian)
And....visit Fa'r on the top floor, for a stunning view on the city.
In my opinion a real 5 star hotel!!!

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lieuwe17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles W, Manager at Grand Hyatt Shenyang, responded to this review, April 13, 2014
Dear Reviewer, thank you so much for the five-star rating and recommendation on Grand Hyatt Shenyang. We concentrate on providing you the accommodation more personal with everything, from extra pillows and hangers to a crib or coffeepot waiting upon arrival. The separated toilet is specially designed for convenient consideration. We look forward to serving you again during your next visit to Shenyang, also Easter goodies in Sugar Box is waiting for you here. Thank you for choosing to stay with us! Best wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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169 reviews from our community

Traveler rating
    103
    57
    6
    2
    1
See reviews for
8
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113
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Thai first
  • Any
English first
Saint Johnsbury, Vermont
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed March 17, 2014

I was here one night and had issues because the staff here doesn't not do well understanding English. When booking a Hyatt in a foreign country, I expect that I will be understood when I inquire about simple things like "where can I get some thing to eat at this late hour?"
We checked in about 9PM and asked this question, hoping for a drink and a snack. We were told at checkin that the restaurant wsas closing at 9PM so we would have to order room service.. We inquired about the lobby bar about 30 meters away and was told they may have some light snacks, like cake and other things.. So after freshening up, we met in the lobby bar and asked the bar tender about snacks or a menu and was met with a blank face. I walked around the corner and saw people eating real food.. But Beware, the place was filled with smoke from smokers. but we sat anyway and was finally brought a menu that had a nice selection .. Why didnt the staff at the desk or bartender understand this?
The physical property was good, not quite the same par as Hyatt in Beijing but was clean and more than adequate with an enormous bathroom and shower as many Hyatts have here in their suites. This was my first stay at Hyatt in Shenyang as we have stayed many times at the Marriott( Marvelot now).. Not sure about out next visit..

Room Tip: go for the best room here... if you are going to pay for Hyatt prices get a corner room. great view...
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank tomc24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathleen Z, Public Relations Manager at Grand Hyatt Shenyang, responded to this review, March 18, 2014
Dear Reviewer
It goes without saying that I was most disappointed to read of your experience in our hotel. Please feel rest assured that this will be addressed and brought to the attention of the relevant Senior Executives and Managers in order to take corrective action with specific reference to your comments on the service throughout the hotel.
Your comments on the in the service area as well as the service quality have been duly noted and some effective efforts and internal training would be taken to further enhance our facilities and services.
I hope we have the opportunity to be at your service again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenyang, China
1 review
4 of 5 bubbles Reviewed January 24, 2014

If you look like an Asian, waiters/waitresses in the breakfast room will or will not greet and lead you to an available table. Sometimes, they do not bother to ask whether you’d like to have tea or coffee even though they are not busy. Other than this kind of service, this five-star hotel is great. There are many five-star hotels like Kempinski Hotel and Shangri-La Hotel around this area.

  • Stayed January 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bad_Good
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathleen Z, Public Relations Manager at Grand Hyatt Shenyang, responded to this review, March 13, 2014
Dear Reviewer,

Warm greeting from Grand Hyatt Shenyang and thank you very much for taking time to share your feedback with us. Please accept our sincere apologies for all the inconveniences and frustrations you experienced during your recent stay with us. Your comments on the service quality have been duly noted and some effective efforts and internal training would be taken to further enhance our facilities and services. I hope we have the opportunity to be at your service again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
151 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed December 31, 2013

The lounge is called Far, and it's a pretty nice place. It's located on the higher floor so you can see Shenyang's cityscape while chilling yourself.. The live band was great, and the ambience was so calm.. No fights, no quarrels, just you and your drinks..

Stayed October 2013, traveled with friends
Helpful?
1 Thank Abraham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai Region, China
Level Contributor
74 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed December 26, 2013 via mobile

Overall great 5 star hotel in good location right by MixC shopping center. But found bathroom layout really strange. The toilet and bath/shower is separated by a corridor in your room so you need to walk across a hall after doing your business to wash your hands. Strange!

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank XP-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
4 of 5 bubbles Reviewed December 25, 2013 via mobile

New hotel. Nice central location. Well-designed spacious rooms. GREAT shower. Multiple quality dining options and new health club facilities with pool. Impressive views from lobby lounge.

Accommodating staff- especially Max Zhu the assistant manager who was enormously helpful and provided great service. Thanks again Max.

Much better than other hotels I've stayed at in Shenyang.

Stayed December 2013, traveled on business
Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 7, 2013

Due to business in Shenyang I have made the hotel my home for the last 6 weeks and will stay another 4 weeks. It has proved to be the absolute best in Shenyang and certainly one of the most pleasing experiences in my travels in China. The accommodations are large, very well appointed and high quality, especially with things such as beds, linens and bathroom amenities. The food in the Cafe, room service and the Lobby lounge is very well done, nicely presented and you actually receive what you have ordered, which is rare in China!

As for the service, it is the small things that are as important as the more "luxury elements" and this hotel scores top marks in all areas. As a businessman, I often have last minute requests, such as billing requirements, translation, business center services etc, and they are all handled excellently and without any hint of a problem. The Spa and Gym are really high quality with the best equipment. The staff are exceptionally helpful in all areas, and this must come from the top and with great training in the first place. Finally, it is nice to be recognised by name by so many people. I am in a job where I provide service to people everyday, it is so nice to be on the receiving end and it just proves the small basic items completed to a high level, are as important the more "luxury items". There are too many staff to thank, but the ladies in the business center, Eddison, one the the Guest Relations Managers, the Club Lounge Concierge and my room attendant "Honey" are all outstanding.

This is a great place to stay and there are plenty of choices in Shenyang, but this is the leader of them all. Thanks to everyone for making my temporary home so convenient and comfortable.

Room Tip: From what I can see, all the rooms are good and have nice views of the city.
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Britanic49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Shenyang

Property: Grand Hyatt Shenyang
Address: No.288A, Qingnian Street,Heping District | Shenyang, PRC China, Shenyang 110004, China
Phone Number:
Location: China > Liaoning > Shenyang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 1,092 Hotels in Shenyang
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hyatt Shenyang 4.5*
Number of rooms: 353
Reservation Options:
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