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“Execellent Service!” 5 of 5 bubbles
Review of Somerset Heping Shenyang

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Somerset Heping Shenyang
Ranked #5 of 1,083 Hotels in Shenyang
Certificate of Excellence
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Execellent Service!”
5 of 5 bubbles Reviewed February 19, 2014

Stayed at this residence for a business trip. Everything was good. The air in the room was a little bit dry though. A central humidifier would help. Walking distance to a main shopping street. Plenty restaurants nearby. Highly recommended.

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Eric X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic L, Manager at Somerset Heping Shenyang, responded to this review, March 18, 2015
It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.
We look forward to welcoming you again, giving us another opportunity to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

114 reviews from our community

Traveler rating
    77
    31
    4
    1
    1
See reviews for
24
12
11
51
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Liberec, Czech Republic
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 2, 2014

As usually very good servis during my last staying. Can recommended for long stay guest too.Very good location in the centrum city . Personnel very friendly , trying the best to help in any case.Room equiped comfortable with all necessary things. In Shenyang I will for sure choose this Hotel again and will recommend for my colleagues .

  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Karlos L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic L, Manager at Somerset Heping Shenyang, responded to this review, March 18, 2015
It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.
We look forward to welcoming you again, giving us another opportunity to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenyang, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 28, 2014

The location is very good, its the center of the city. All the "important" places are easy to reach by walking or taxi.
I stayed more than half a year there and really enjoyed the place. Its clean, the furniure is stylish and the bed very comfortable. Also the community areas are nice and clean. In the freetime you can use the gym (good equipment), play billard or ping-pong or just relax in the two jakuzzi or sauna. The big Living/TV room has a restaurant included, which offers all kind of fastfood, snacks and drinks you need to enjoy the time with collegues, friends or infront of TV.

For long stay I would highly recomend this place, it makes you feel at least lil bit like at home.

In Shenyang I will for sure choose this Hotel again.

  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Konstantin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic L, Manager at Somerset Heping Shenyang, responded to this review, March 18, 2015
It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.
We look forward to welcoming you again, giving us another opportunity to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed December 24, 2013 via mobile

Superb location. Surrounded by eateries and shopping malls.
Stayed with family in 3bd apartment with large rooms. Wooden a bit too smooth with my kids slipping now and then. Free wifi. Did not try the breakfast. No pool.
Cool front desk staff... Speak english but not the cleaners though very good at their job.
Not so ok with check for plates, cups, utensils while at the check out. First, guest should be informed of this requirememt so that it can be factored into their check-out time. Not cool to keep taxi waiting or miss your flight because of spoons reconciliation.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Babadee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic L, Manager at Somerset Heping Shenyang, responded to this review, January 1, 2014
Dear Babadee

Great to note that you and your family enjoy the stay at Somerset Heping Shenyang. Thank you for sharing your feedback about your stay experience with us. I have noted your observations and recommendations for improvements to our operation. We seek your patience and understanding as the recommendations may require time to be implemented.

Look forward to have the opportunity to welcome you back to our property soon ,thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liberec, Czech Republic
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 22, 2013

Very good service- you can use sauna, play room, gym, reading room etc. Very friendly personnel speaking English
A Whole residence clean and fresh.
Only a small issue , my room was orineted at main street and on morning a lltle hear a noisy but the location of hotel is good in the centre it means some traffic is normal.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Karel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic L, Manager at Somerset Heping Shenyang, responded to this review, March 18, 2015
It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.
We look forward to welcoming you again, giving us another opportunity to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
103 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed September 30, 2013

Hotel is centrally located to major shopping malls and restaurants...a few minutes walking distance. Korea Town is only five minutes away by taxi. For those who are missing their favorite western fast food, US international burger and chicken chains are just around the corner as well as international chain coffee shop. Metro Station is within easy walking distance of 5 - 10 minutes. Front desk staff was very helpful, answered our questions, and gave us suggestions for restaurants and travel to local sites like the palace and tombs. We do not speak Chinese and English was not a problem for them...lovely folks. Room was clean and comfortable. This is a residence style hotel and the room was quite large with a kitchenette, refrigerator, etc. Bread at the breakfast buffet is excellent. It is difficult to find western style bread, but the croissants and multi-grain breads were some of the best I have eaten in-country. The smoked chicken breast and cheese were an extremely welcome change to typical buffet selections. We would stay here again.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Mahoo95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic L, Manager at Somerset Heping Shenyang, responded to this review, March 18, 2015
It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.
We look forward to welcoming you again, giving us another opportunity to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer, Canada
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 16, 2013

We stayed here for two nights. The hotel is in a good location, a few blocks from the metro system. This was the only hotel that hotel staff actually answered our questions when we emailed them before our arrival date. This was rare outside major cities like Beijing. All staff spoke English and they provided good directions. The hotel is not far from the train station and only a short taxi ride.

All hotel staff were helpful and great. The morning breakfast was good and we ate there every morning. The room had everything we needed, including a washer and dryer combo. The room was big in Chinese standard and we didn't want to leave after staying there.

This was the best hotel we stayed in China for our three week vacation. We will for sure stay there again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Newman65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic L, Manager at Somerset Heping Shenyang, responded to this review, March 18, 2015
It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.
We look forward to welcoming you again, giving us another opportunity to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Somerset Heping Shenyang

Property: Somerset Heping Shenyang
Address: No.80 Taiyuan North Street, Heping District, Shenyang, China
Phone Number:
Location: China > Liaoning > Shenyang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
Ranked #5 of 1,083 Hotels in Shenyang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Somerset Heping Shenyang 4*
Number of rooms: 270
Official Description (provided by the hotel):
Somerset Heping Shenyang, located in the heart of Shenyang’s main commercial and shopping district, is the ideal place for business and leisure travellers looking for the comfort and convenience of living in a modern residence with endless eating and entertainment options close by. For a taste of history, the famed Shenyang Imperial Palace and Beiling Park nearby will give you a chance to enjoy a piece of ancient Chinese culture. Your serviced residence is just a 15-minute drive to Shenyang North Railway Station and a 35-minute drive to Shenyang Taoxian International Airport . Within walking distance, the metro station gives you quick access to the whole city. To make you feel right at home, all 270 fully-furnished serviced residences feature spacious living areas, fully-equipped and upscale kitchens, with separate dining areas. The indoor ?floor heating system keeps you warm during the chilly winter months. Our state-of-the-art HiFi systems and LCD TVs with satellite and cable channels offer many home entertainment options. And after a hard day’s work, relax at the spa or residents’ lounge, stay in shape at our fully-equipped gym, or simply spend time with your family at the children’s playground or games room. The 2 4-hour security personnel and system will provide the comfort of knowing that you and your family will be safe and secure at all times. ... more   less 
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