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“Great Location; Lovely Staff”

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Somerset Heping Shenyang
Ranked #5 of 1,148 Hotels in Shenyang
Certificate of Excellence
Reviewed September 30, 2013

Hotel is centrally located to major shopping malls and restaurants...a few minutes walking distance. Korea Town is only five minutes away by taxi. For those who are missing their favorite western fast food, US international burger and chicken chains are just around the corner as well as international chain coffee shop. Metro Station is within easy walking distance of 5 - 10 minutes. Front desk staff was very helpful, answered our questions, and gave us suggestions for restaurants and travel to local sites like the palace and tombs. We do not speak Chinese and English was not a problem for them...lovely folks. Room was clean and comfortable. This is a residence style hotel and the room was quite large with a kitchenette, refrigerator, etc. Bread at the breakfast buffet is excellent. It is difficult to find western style bread, but the croissants and multi-grain breads were some of the best I have eaten in-country. The smoked chicken breast and cheese were an extremely welcome change to typical buffet selections. We would stay here again.

  • Stayed: September 2013, traveled with family
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4  Thank Mahoo95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic L, Manager at Somerset Heping Shenyang, responded to this reviewResponded March 18, 2015

It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.
We look forward to welcoming you again, giving us another opportunity to serve you better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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60 - 66 of 139 reviews

Reviewed September 16, 2013

We stayed here for two nights. The hotel is in a good location, a few blocks from the metro system. This was the only hotel that hotel staff actually answered our questions when we emailed them before our arrival date. This was rare outside major cities like Beijing. All staff spoke English and they provided good directions. The hotel is not far from the train station and only a short taxi ride.

All hotel staff were helpful and great. The morning breakfast was good and we ate there every morning. The room had everything we needed, including a washer and dryer combo. The room was big in Chinese standard and we didn't want to leave after staying there.

This was the best hotel we stayed in China for our three week vacation. We will for sure stay there again.

  • Stayed: May 2013, traveled as a couple
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3  Thank Newman65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic L, Manager at Somerset Heping Shenyang, responded to this reviewResponded March 18, 2015

It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.
We look forward to welcoming you again, giving us another opportunity to serve you better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

The suites are roomy and comfortable. It has a small kitchen area and a laundry room for small chores. The breakfast is just enough to start your day and it is located near pretty much everything. However, it is really difficult to catch a cab between 4~6 p.m., so you should avoid those hours if you have need a ride to go some place. I would definitely recommend this place to a friend. My only suggestion would be for the hotel to make some arrangement so that the cabs are available to their guests at all hours. Very nice hotel that I would re-visit!

  • Stayed: March 2013, traveled on business
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2  Thank DOH888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic L, Manager at Somerset Heping Shenyang, responded to this reviewResponded March 18, 2015

It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.
We look forward to welcoming you again, giving us another opportunity to serve you better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

This hotel is great- beautiful rooms, comfortable beds, and great location. I loved the shower and big bathtub we had in our suite, too. The breakfast buffet is great for everyone, and theres a donut and juice shop in the lobby in the morning, too. The workout room was very nice, and theres a nice business center. Our only complaint with the hotel was there was no pool and nothing recreational for our children (Ages 4 and 6 at the time). There is a childrens play room, but its more for babies and toddlers. There is a yoga room, with ping pong tables, and another room with billiards and a wii system. We stayed at this hotel for a month, though, so we needed more. Theres a ton of shopping, McDs, Pizza Hut, Starbucks, Dunkin Donuts, movie theater, and arcade in the surrounding area, you just have to look around or ask someone. All in all, its a great place and we would gladly stay there again! I am only giving them 4 stars on service and value, as there were random things that didn't make sense for such a nice hotel- 1. I received flowers, and when I called down and asked for a vase, they told me to walk to walmart and buy one. We were staying in a 3 bedroom suite for a month, surely a vase could've been lent to us. 2. To print anything in the business center, u get billed per page. The fee is small and I utilized the printing service anyways, but I have stayed at numerous hotels all over the world and cant recall a single other one that charged for printing documents.

  • Stayed: August 2012, traveled with family
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3  Thank IndianaNurseAngie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic L, Manager at Somerset Heping Shenyang, responded to this reviewResponded March 18, 2015

It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.
We look forward to welcoming you again, giving us another opportunity to serve you better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2013

After an 8.5 hours overnight flight, we arrived in Shengyang for the first time. Our driver was waiting for us and we arrived in the town centre some 40 minutes later (RMB$200 per trip). Check in at 12 noon was fast and prompt and we were given room 2203, facing the inside of the U shaped building - so it was blissfully quiet.

As expected, our 2 bedroom Executive room at more than 1,000 sq feet was huge and spacious. Decorated simply in a modern style, the way the rooms were built were a little wierd - the biggest room has no walk in bath , toilet nor TV while the smaller room has an attached bathroom, toilet and TV. So my husband took the smaller room with me while my mum took the bigger room for herself. She had to use the common bath/toilet in the hall.

TV has many English channels, including Singaporeans' beloved, Channel NewsAsia. There was a long dinning table for 6, a well equipped kitchen and a smaller isolated room with iron/ironing board and washing machine (which we never use). Nearby supermarkets were Hua Lian and Zhong Xin, great and nice! Classy food court at Zhong Xin complex.

The location has to be the among the best feature of this Hotel. Turn right out of the Hotel and you are immediately on a pedestrianized walking street, full of shopping centres and food courts, including McDonalds and KFC. Later did we realize that getting a cab in Shengyang is near to IMPOSSIBLE, so the location of your hotel is of utmost importance!

After a two nights stay in Shengyang, we took a fast train to Harbin for 3 nights and Changchun for one night. Then its back to the Somerset for one final night, asking for the same apartment, and viola, we managed to get back the same unit, nice and professional on the Hotel part.

Though the Shengyang train station is quite close to the Somerset, its East entrance is currently under repairs (as of May, 2013), which is only a 10-12 minutes walk away. We surveyed and reckon that we could not walk to its West entrance (an estimated 20-25 minutes walk away!), so we took a cab at 7.30am for our 8.30am departure. Though the cab journey was only 5-7 minutes, it was nevertheless a harrowing experience - two Somerset staff had to cross the busy road just to help to hail a cab for the three of us, really impressed with the service, thank you indeed!

But staying at the Somerset has its problems, too -
1. the bedrooms' window blinds are not thick and long enough to completely block out the morning sun, which comes out as early at 4.30am in May. If you want to sleep late, good luck!
2. there are probably no Smoke free rooms here as someone has pointed out. So, both my mum and my husband ended up with sneezing noses and watery eyes.
3. there are not enough dustbins in the huge apartment, especially in the kitchen area.
4. breakfast is only free for 2 persons when staying in a two room apartment. Paid an extra RMB80 for breakfast on our first morning and decided its not worth it - lesser choice during breakfasts though its quality is quite good, the poorest breakfasts among the 3 hotels on this trip.

Though Shengyang has the most cultural sights in all of the 3 cities we visited on this trip (including Harbin and Changchun), it is also the city where cabs are most limited. Nightmarish experience of wanting to get to somewhere but ended up taking a public bus - our first bus experience in China after some 10-20 years of visiting China.

Overall, for the reasonable price charged, and travelling as a family, we are too glad to have chosen the Somerset Heping for our 3 nights stay in Shengyang. This property is way way better than their Citadines Xian where we also stayed two years ago while visiting Xian.

Room Tip: Ask for higher floor, odd numbered rooms. Facing the internal courtyard, it is indeed quieter.
See more room tips
  • Stayed: May 2013, traveled with family
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3  Thank JChua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic L, Manager at Somerset Heping Shenyang, responded to this reviewResponded March 18, 2015

It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.
We look forward to welcoming you again, giving us another opportunity to serve you better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013 via mobile

I am very impressed with 盛捷和平 during my stay around the Qing Ming Holidays.
The apartment is well maintained and clean with good taste of modern design. I love the furnitures at the Level 9 where all the facilities are. Great taste of furnishing. In fact this is one of the best Ascott/Sommerset brand of residences in terms of service level and furnishing quality that I have ever stayed around the Asia Pacific region. The receptionist greeted us with warm smile and when we were there, the manager was also there greeting us making us feel very homely. We arrived late but their restaurant at Level 9 still provided us with food before 10pm. Food variety was limited but sufficient for our family's selection, and food quality is way above my expectation. Parking was also available at the basement making it very convenient for us.

We were there for holiday. Although there was no swimming pool there where our 2 kids will enjoy, our family was occupid with a lot of facilities, eg SPA, virtual golf, kids play room, multimedia room etc that we have truly enjoyed.

If we were to plan for our next holiday in Shenyang, this will be a place we will return to and we highly recommend this serviced apartment to all our friends.

  • Stayed: April 2013
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1  Thank williamtan8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic L, General Manager at Somerset Heping Shenyang, responded to this reviewResponded May 21, 2013

Hello WilliamTan8,

This is truly a great reward for us as a team to receive and I like to thank you for providing this write-up here. Certainly look forward to have the opportunity to welcome you back ‘home’, soon again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2013

My family and I stayed at Somerset Shenyang twice within a span of 3 years for a few days each time and we were always impressed from the moment we checked in at the reception. It integrated well what a serviced residence means - the elegance of a hotel with the warmth of an apartment away from home.

Having kids mean my kids have to love the place too and they certainly do. The breakfast spread was the 1st thing they look forward to. A good blend of the western mixed with local Chinese selection. The playroom is what they look to next. Clean, spacious and safe for the kids to wean off their energy. For us adults, they were the resident's TV lounge with 'happy hour' cheap free flow beers for a night cap, reading room, pool room, golf simulator room, jacuzzi room, gym, etc. If we don't have kids, we would have put those facilities to good use!

The rooms were always clean, kitchen well-equipped and toilets spacious. Staffs were always attentive and smiling. The location of the apartment couldn't be any better too. Shopping malls, supermarkets and a 24/7 McDs are just around the corner.

Shenyang being Shenyang, it certainly lack good touristy places aside from its jungles of shopping centres sprouting every where. However, this place certainly lives up to its name and certainly entice us to return to this big little city.

  • Stayed: April 2013, traveled with family
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2  Thank maroonleaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAI E, Manager at Somerset Heping Shenyang, responded to this reviewResponded May 20, 2013

Dear Maroonleaf,

Thanks for the write up, much obliged. Good to know we have been able to meet -and exceed- your expectations on an ongoing basis. Look forward to be able to do it soon again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Somerset Heping Shenyang

Address: No.80 Taiyuan North Street, Heping District, Shenyang, China
Location: China > Liaoning > Shenyang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
Ranked #5 of 1,148 Hotels in Shenyang
Price Range: $61 - $73 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset Heping Shenyang 4*
Number of rooms: 270
Official Description (provided by the hotel):
Somerset Heping Shenyang, located in the heart of Shenyang’s main commercial and shopping district, is the ideal place for business and leisure travellers looking for the comfort and convenience of living in a modern residence with endless eating and entertainment options close by. For a taste of history, the famed Shenyang Imperial Palace and Beiling Park nearby will give you a chance to enjoy a piece of ancient Chinese culture. Your serviced residence is just a 15-minute drive to Shenyang North Railway Station and a 35-minute drive to Shenyang Taoxian International Airport . Within walking distance, the metro station gives you quick access to the whole city. To make you feel right at home, all 270 fully-furnished serviced residences feature spacious living areas, fully-equipped and upscale kitchens, with separate dining areas. The indoor ?floor heating system keeps you warm during the chilly winter months. Our state-of-the-art HiFi systems and LCD TVs with satellite and cable channels offer many home entertainment options. And after a hard day’s work, relax at the spa or residents’ lounge, stay in shape at our fully-equipped gym, or simply spend time with your family at the children’s playground or games room. The 2 4-hour security personnel and system will provide the comfort of knowing that you and your family will be safe and secure at all times. ... more   less 
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