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“Great rooms in a hotel very convenient for Shenyang North Station” 4 of 5 stars
Review of Shenyang Rich Gate Hotel

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Shenyang Rich Gate Hotel
Ranked #12 of 1,075 Hotels in Shenyang
Changchun, China
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Great rooms in a hotel very convenient for Shenyang North Station”
4 of 5 stars Reviewed January 20, 2014

I have been to the Lexington several times to have a break from my job in Changchun. It is only one stop from Shenyang North station on the metro which avoids a long wait for a taxi. The rooms are extremely spacious and comfortable with huge beds, extra comfortable pillows and perfect duvet. The bathroom has a large bath and powerful shower with a good selection of toiletries. There was a problem on one of my stays as the water from the bath somehow leaked over the bathroom floor. I have also found the rooms to be overheated in the winter and I was unable to find any way to adjust the temperature. This affected my sleep considerably. However, the good points about the hotel far outweigh the small inconveniences.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Roaming2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington Hotel S, Deputy General Manager at Shenyang Rich Gate Hotel, responded to this review, February 23, 2014
Thank you very much for choosing Lexington Shenyang Rich Gate Hotel. Thank you for bringing our attention to problems encountered while staying with us on Jan.20,2014.
We have personally investigated this matter and assured appropriate action is being taken to ensure such a situation does not recur.
Our guests deserve the best service while staying with us. It's our hotel serving philosophy, Please keep your confidence to us.
We are looking forward to welcoming back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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242 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Beijing, China
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed October 13, 2013

I travel a lot throughout china and this hotel is pretty good but I guess I wasn't as impressed as others. The beds are quite a bit firmer than other westernized hotels I have stayed in. The rooms are a good size but I did not care for the bathrooms compared to the other hotels I have stayed in.

The breakfast was good and they do a good job of having a variety of different choices. The area it is in is good and the personnel spoke decent English.

Stayed September 2013, traveled on business
Helpful?
Thank joshj739
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington Hotel S, Deputy General Manager at Shenyang Rich Gate Hotel, responded to this review, February 23, 2014
Thank you very much for bringing our attention to problems encountered while staying with us.
In our efforts to achieve a level of service whereby guest expectation are being anticipated and met, we have obviously failed on this. We wish you can give us opportunity to provide personalized service for your next visit .

We are looking forward to welcoming you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
276 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 stars Reviewed June 12, 2013

We spent 2 nights at this hotel and thoroughly enjoyed our stay. The room is big, spacious & clean, The bed, pillows, mattress, & bed sheets are clean & comfortable. The same can be said of the bathroom. Really class above the other hotels we stayed in during our visit of several cities in North East China, Breakfast on the 28th floor offers a wide variety of choices (both local & western) and a great view to enjoy. The supermarket in the adjacent shopping centre is a plus. Definitely worth a return stay.

Room Tip: Ask for non-smoking room located away from highway in front of hotel or high floors
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank kapitanchina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington Hotel S, Deputy General Manager at Shenyang Rich Gate Hotel, responded to this review, February 23, 2014
Thank you very much for your choosing Lexington Shenyang Rich Gate Hotel .We will make an effort to provide the best service to our guests continuously.

We are looking forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, California
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 5, 2013 via mobile

Just returned home from an 8 night stay at The Lexington Hotel in Shenyang. It is a 30 min. taxi ride from the airport. My overall impression was positive. The staff is friendly and efficient, but keep in mind that some of the staff have a limited command of English. I read reviews that the breakfast is good, but there is a charge. Upon checking in, we were not informed that a full dinner buffet is included with the room from 6 to 8 p.m. in the restaurant on the 28th floor (4 days/wk) and a scaled-down happy hour-type meal (3 days/wk) 6 to 8 p.m. in the lounge on the same floor. Ask about it when you check in because we luckily stumbled upon it and it turned out to be delicious with free drinks (beer, wine, sodas, cappuccinos, etc.). If you bring a guest, they will charge extra. The lobby is smokey, I wish they had a better ventilation system. The elevators are fast. The room is BIG. The bathroom is BIG. We enjoyed hanging out in the room because of this. The beds are comfortable. There's a safe in the room as well as a mini fridge and a hot water electric kettle for tea. You'll have to bring your own instant coffee. The hotel is quiet if you are not facing the street side- I think it's the even-numbered rooms if you want quiet. There's an ATM/bank (HSBC?) right next door- loved that, PLUS a huge, modern mall with tons of restaurants, karaoke lounge, video arcade, salons, clothing, drug store and a fabulous grocery store with EVERYTHING domestic and international. I found the hotel to be reasonably priced too. I would recommend this hotel and will return.

Stayed March 2013, traveled with family
Helpful?
2 Thank 4steppinout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington Hotel S, Deputy General Manager at Shenyang Rich Gate Hotel, responded to this review, February 23, 2014
Thank you very much for your stay with us . we have made efforts to achieve a level of service whereby guest expectation are being anticipated and met .our hotel has conducted English training for the staff in order to provide the best service to all guests.

We are looking forward to welcoming you back again and we trust you will enjoy your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weymouth, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 13, 2013

Hi all
this is a very good hotel with the largest rooms i have ever stayed in.
the quality is very good, everyone is happy to help.
The price is very good at around £65 a night for a premier room that will blow you away, its got every thing from a pair of slippers to a needle and thead.
everthing is supplied in the way of toiletries, the room service is very good also.
Food, very very good buffet style with an outstanding array of dishes to temp you, if you want you can have a menu that will surely have something to please you.
Overall superb, and excellent value for money.
Regards
Dean

  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dean A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington Hotel S, Deputy General Manager at Shenyang Rich Gate Hotel, responded to this review, February 23, 2014
Thank you very much for your stay with us and your positive feedback. We will strive to keep our standard and meet all the guests requirment .

We are looking forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed January 28, 2013

Lexington Hotel is located next to a shopping mall and a flyover. Taxi is needed to do some sightseeing (palace museum) or shopping (at Zhongjie). The rooms are well-equipped and huge: Large bed, flat screen TV with international channels, minibar, wireless connection, big bathroom with bathtub and shower, ironing board etc. The only complaint I have is that I could not adjust the thermometer! While it is nice to be in a warm room with minus degree outside, it was too hot to sleep! Breakfast buffet at top floor with stunning view over Shenyang is good. It has a large selection of delicious Chinese and Western food. However, I do not recommend the dinner buffet as I personally think it is quite a let down and expensive. I also tried to use the gym half an hour before they close it, but they did not let me in. What a service! Overall, I had a nice stay except the heat and the service.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Crobbie2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington Hotel S, Deputy General Manager at Shenyang Rich Gate Hotel, responded to this review, February 23, 2014
Thank you very much for your choosing Lexington Shenyang Rich Gate Hotel and bringing our attention to problems encountered while staying with us.In our efforts to achieve a level of service whereby guest expectations are being anticipated and met, we have obviously failed on this .We have taken action to ensure such a situation does not recur.
Our guests deserve the best service and treatment , it is our hotel serving philosophy, please keep your confidence to us.

We are looking forward to welcoming back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenyang, China
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed September 4, 2012

I stay frequently in this hotel since 2009, but the Service and the quality of the breakfast buffet is getting worse with every stay in the hotel. English seems to be a problem for the staff, could be improved.
Beside the hotel is a construction site now. So if you want to sleep well take some earplugs with you.

Story from my last stay:
A guest was shaving himself in the breakfast room. A lot of guests felt a little disturbed about that. After telling the restaurantmanager that this is not a bathroom he just laughed and run away.
After shaving also the guest left the restaurant.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Zetti23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington Hotel S, Deputy General Manager at Shenyang Rich Gate Hotel, responded to this review, February 23, 2014
Thank you very much for choosing Lexington Shenyang Rich Gate Hotel and bringing our attention to problems encountered while staying with us. We have made an effort to improve our service standard and conducted staff English training in order to provide best service to all the guests.

Please keep your confidence to us and we are looking forward to welcoming you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shenyang Rich Gate Hotel

Property: Shenyang Rich Gate Hotel
Address: No.128 Harbin Road, Shenhe District, Shenyang 110013, China
Location: China > Liaoning > Shenyang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #12 of 1,075 Hotels in Shenyang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Shenyang Rich Gate Hotel 4*
Number of rooms: 566
Official Description (provided by the hotel):
Shenyang Rich Gate Hotel is a 4 star deluxe full service city center property. The hotel is built atop of the largest shopping mall of Northern China and is part of a multi purpose complex which includes offices, apartments, and a convention center. We are conveniently located near the North Tomb, Municipal Square, Imperial Palace, and the Olympic Center. ... more   less 
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