I stayed in Changbaishan 长春长白山宾馆 Chang bai shan hotel (四星) 地址：长春市新民大街1448号 Add:No.1448 Xinmin Road .Changchun on 26 to 27 December 2012. Travelling with tour group.
The room/ every thing was super old and desperately in need of complete makeover/ renovation. Shower has some greenish substance on it. The wood of the furniture is peeling. Toilet is dirty. Towels are yellow and has a strange smell. My friend stayed in a room where the toilet leak. The house keeping staff keep insisting that the water was from the shower where no one has even bathed yet. Then when proven wrong, argue that this is a small matter! After a long argument, they finally change the rooms.
The next day, she could not open her doors as the battery on electronic lock was flat which should have been detected and recitfied during the normal room make up. House keeping come up with excuse that they thought guest was sleeping and they did not disturb and did not make up room.
Do not that the "do not disturb" sign was OFF!
Do note that room was occupied by guest on tour group! Who would sleep the WHOLE day!
They should have taken extra care given that guest already have unpleasant experience the day earlier. Given the attitude of these staff. I dont think anyone would realise if a person died in the room.
Do note that we have other tour mates who experience problem with their toilets (flooding). They experience the same terrible service from the staff.
I was told this is a four star hotel. It is unbelieveable how they get this rating. I will never stay in this hotel again. I do not know how to rate this hotel as my experience.
Duty manager tried to do service recovery by offering a cup of tea and a fruit basket.
Do note that there are 2 person staying in the room. Are they supposed to fight over a cup of tea!
This is so funny.
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