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“good choice” 5 of 5 bubbles
Review of Crowne Plaza Zhenjiang

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Crowne Plaza Zhenjiang
Ranked #2 of 196 Hotels in Zhenjiang
Certificate of Excellence
Zurich, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“good choice”
5 of 5 bubbles Reviewed February 12, 2013

Got everything you can expect of a crowne plaza. Good located, good staff and service in a western standard. They take really good care of foreigners and help you with your daily problems as a non chinese speaking person.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn L, Manager at Crowne Plaza Zhenjiang, responded to this review, February 13, 2013
Dear Michael K,

Thank you for taking the time to post to us your feedback regarding your recent stay at Crowne Plaza Zhenjiang. We are very glad to know that our staff and service helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.

Thank you again for your feedback and support and we look forward to welcoming you back to the Crowne Plaza Zhenjiang in the near future!

Best regards

Bryant Yang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

79 reviews from our community

Traveler rating
    42
    30
    7
    0
    0
See reviews for
5
6
4
39
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Louisville, Kentucky
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed December 28, 2012

Several of my colleagues recommended this hotel to me. The rooms are quite large and the Internet connection was pretty good (100-256kbps). The staff was VERY courteous and helpful. The buffet was good with a nice selection. The specialty is seafood, but you could also get lamb and rib steak.

My only negatives:

At times, the bathroom would stink like a sewer. This was common to all of the hotels I've stayed in over there and some in Europe. My only guess is that they don't use a one-way valve or P-traps in the drains to prevent gas seepage.

Rooms are a bit dark at night. More lights are needed.

Proximity to shopping and the train station. 10 minute taxi ride.

English proficiency of the night/weekend staff.

Room Tip: Get a corner suite if possible.
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wattsline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn L, Manager at Crowne Plaza Zhenjiang, responded to this review, February 13, 2013
Dear Crowne Plaza Guest,

Thank you for taking the time to post to us your feedback regarding your recent stay at Crowne Plaza Zhenjiang. We are very glad to know that our staff and service helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.

Thank you again for your feedback and support and we look forward to welcoming you back to the Crowne Plaza Zhenjiang in the near future!

Best regards

Bryant Yang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
usa
Level Contributor
55 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed December 11, 2012

It's a good Crowne; enough said. It is newer, clean, has nice facilities and a comfortable bed. Expect to pay the Crowne rate though. Make sure you get a room that over looks the waterfront; and if you want feel free to go jogging in the morning. I was there on business moving from hotel to hotel and this was a welcome respite.

Room Tip: Ask the front desk to give you a room overlooking the water.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rickc2651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn L, Manager at Crowne Plaza Zhenjiang, responded to this review, February 13, 2013
Dear Crowne Plaza Guest,

Thank you for taking the time to post to us your feedback regarding your recent stay at Crowne Plaza Zhenjiang. We are very glad to know that our staff and service helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.

Thank you again for your feedback and support and we look forward to welcoming you back to the Crowne Plaza Zhenjiang in the near future!

Best regards

Bryant Yang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 20, 2012

Location at the waterfront is slightly away from the old city centre, about 15 minutes from the Zhenjiang train station in good traffic.
Check-in was smooth and was upgraded as an InterContinental Ambassador member.
The river view room was very luxurious, spacious with a walk in closet. Funny quirk is the toilet with full wall height windows facing the river; you can see everything, and maybe everything can see you also :)
Service was good, though it still looks like minimal staff for the new hotel. Special commendation to Bell Captain Terry for being very helpful.
As it is a new hotel, there is a lack of choice in restaurants (only M Cafe and lounge on ground floor), and still some unused space. One assumes that more eating options will be available as the hotel gets established.
The spa was proper, though prices are similar to Shanghai.
All in all a comfortable stay and would definitely be back on my next visit; great value for Priority Club and Ambassador members.

Room Tip: Ask for a room with a river view
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank r0yyap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn L, Manager at Crowne Plaza Zhenjiang, responded to this review, October 26, 2012
Dear r0yyap,

Thank you for taking the time to post to us your feedback regarding your recent stay at Crowne Plaza Zhenjiang. We are very glad to know that our staff and service helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward. I have particularly shared your comments with our concierge captain Terry and he is deeply appreciative of your recognition.

Thank you again for your feedback and support and we look forward to pleasure of welcoming you back to the Crowne Plaza Zhenjiang in the near future!

Best regards

Bryant Yang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
China
Level Contributor
76 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed October 15, 2012

This hotel is newly opened and shiny. Its appearance and location are commendable. The service is dire.

The Crowne Plaza is located on the Grand Canal section of the Yangtze River where Marco Polo sailed, the British invaded and numerous other historical events took place. The river is fairly quiet these days with just the odd speed boat or tourist ferry passing by. The power station belching out smoke directly across the river is also a reminder that you are firmly in the twenty-first century.

We were on the 18th floor with a "mountain view" room and it was simply stunning. The fittings are high quality and everything is immaculate.There are floor length windows in the bedroom and bathroom. I enjoyed luxuriating in the bath whilst watching the wedding fireworks over Zhenjiang. Zhenjiang isn't the most glamorous city but our room overlooked the distant hills, the city centre and a small village. By night we could see the glowing lights of the ICBC building and bizarrely, a hospital with a neon, rotating dome like you expect to see on a KTV. There is a skyscraper being built behind the hotel which will eventually reduce the appeal of floor length windows on this side.

The prices for food and beverage exceed those of some five star hotels in Shanghai. This is probably of little concern to the upmarket business and wedding clientele the hotel clearly aims to attract but it is a deterrent for sightseers like ourselves. This is a pity because the hotel is excellently placed for tourism. To the left, it is a 20 minute river stroll to the Zhenjiang Museum, old British consulate, an ancient street and Yuntai Mountain. To the right, it is a 10 minute stroll along the river and boardwalk to Beigu Mountain (burial mounds and an ancient stele).

After enjoying our visits to the various sights around Zhenjiang, we returned at night and decided to order room service dessert. It was impossible to make "Barry White's Delight" intelligible in any language. The room service menu has helpfully numbered each item but even quoting these was to no avail. Eventually, I asked for someone to be sent to our room. Two very nervous girls came so that we could point to the items on the menu.

The desserts (both ice cream concoctions) took a long time to arrive but they were absolutely divine. I would like to comment on other food items but no one bothered to collect the breakfast menu from our door so we went to Starbucks instead. The manager was hugely apologetic and offered free transport to the train station but the bottom line is that business clientele simply won't tolerate it. The staff looked very confused when we peeked into the empty restaurant at lunch-time so they lost further business.

The Crowne Plaza is in a good location for business people (5 minutes from the town centre) but the Sheraton, also new, and its main competitor, is in a superb location (in the town centre, next to the north train station, directly opposite Starbucks). The Sheraton has its issues too (see review) but if it wants to compete, the Crowne Plaza must offer faultless service, given that its location is slightly less convenient than the Sheraton.

Overall, we had a wonderful weekend and we thoroughly enjoyed the luxury of our splendid room. This beautiful empress simply has to do much better if she isn't to be stripped of her fine jewels and reduced to a sad, three-star, middle-class hotel within a few years.

Room Tip: Ask for a river view room.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank lianhualu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn L, Manager at Crowne Plaza Zhenjiang, responded to this review, October 26, 2012
Dear lianhualu,


Thank you for taking the time to post to us your feedback regarding your recent stay at Crowne Plaza Zhenjiang. We are very glad to know that our facilities impressed you. We are sorry that our room service couldn’t meet your expectation; we will definitely improve on this aspect and also take strong measures to improve English communication skills of our staff as guest satisfaction is always our first priority.

Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back to the Crowne Plaza Zhenjiang in the near future!

Best regards

Bryant Yang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Zhenjiang

Property: Crowne Plaza Zhenjiang
Address: No.27 Chang Jiang Road, Zhenjiang 212001, China
Phone Number:
Location: China > Jiangsu > Zhenjiang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 196 Hotels in Zhenjiang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Zhenjiang 4*
Number of rooms: 313
Official Description (provided by the hotel):
Crowne Plaza Zhenjiang is the second international five-star hotel brand in Zhenjiang. It is located in the “Pearl Necklace” area, Changjiang Road, in the heart of the city on the bank of the Yangtze River. It is the only international upscale hotel in Zhenjiang to boast a magnificent river-front view. Crowne Plaza Zhenjiang is also located in the neighborhood of Commercial Street and a shopping center, 10 minutes' drive from many attractions, including Beigu Mountain, Jiaoshan Temple and Jinshan Temple. Sited just 60 minutes' drive from Nanjing Lukou Airport, Crowne Plaza Zhenjiang is the prime choice for your stay in Zhenjiang. Crowne Plaza Zhenjiang features 313 well-appointed guest rooms with breathtaking views of the city or the Yangtze River, including 28 Club King rooms, 25 Deluxe suites and one Presidential suite. Floors 23 to 26 are exclusively designed for the most discerning Crowne Plaza Club members.With a premium location, Crowne Plaza Zhenjiang boasts 2,000 square meters of flexible meeting space, including seven meeting rooms and a grand ballroom that can seat up to 700 guests. All rooms are equipped with the most advanced audio-visual systems, multimedia projection facilities, and high-speed internet access. Whether it is board meetings or product launches, our professional meetings support team is always ready to assist you in making your every meeting or event a success. ... more   less 
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