As a SPG P member, I was well recognized when checking in and was offered an upgrade to a suite. The overall stay was pleasant but there's some service defect which I couldn't ignore.
The upgraded room is well maintained and nicely furnished.
Fresh squeezed juice is offered throughout the time in Feast at breakfast time.
Prompt response of the staff after complain received.
I was offered to stay a little longer in the club lounge after check out when the lady on duty knew that I have a late flight to catch, nice touch!!
I like the Sheraton signature scent, but there's strong cooking smell in front of the Feast around lunch time, not so pleasant.
The staff working in the Japanese restaurant almost cost my good mood for this whole stay. Before we decide to eat there, I just called the guest service line and was told that the restaurant will remain open till 10pm and buffet was served. We went there after 7pm but found they were fully booked , and there're two groups of people waiting in front of us. I asked them to call my room once there's seat available. While we were wait-listed, I called them a couple of times. But the last call really upset me. I was told that the buffet hour is finished on 8:30pm already!! Then why shouldn't they told me earlier!!! The initiative of the staff working needs improving badly!!! And it is too late for us to go to the Wanda Plaza to have a decent dinner, the restaurant there were about to close!! The initiative of the staff working needs improving badly!!!
After complaining to the duty manager Karen in the lounge, she promised to take a further look on the issue. And she did come back to me while we were having breakfast, and would like to offer us complimentary lunch to make up the service flaws. We didn't take it as we had other plan, but we appreciate the attitude.
- Official Description (provided by the hotel):
- Welcome to the Sheraton Wuxi Binhu Hotel, ideally located in the heart of the Binhu district. Our hotel complex is adjacent to a retail mall, dining and entertainment district—perfectly situated so you can explore Wuxi's local tourist attraction and enjoy close proximity to the city’s CBD areas.We invite you to experience the comfort of our 342 spacious guest rooms and suites. Luxurious surroundings, exceptional features and deluxe amenities assure your satisfaction and comfort. You’ll love sinking into the Sheraton Sweet Sleeper™ Bed featuring a big pillow-top mattress, cozy duvet and blanket. A generous work desk and High Speed Internet Access are also offered so you can stay connected to what is important to you.Our four distinctive restaurants and lounges satisfy every appetite for great dining and entertainment and guarantee you’ll find something to tempt your palate. Our retail shops, Fitness Center, and indoor heated pool are perfect for relaxing and recharging. For the ultimate in pampering, our nurturing Touch Spa offers an array of personalized massages and body treatments.Find inspiration for your next important event in one of our 9 meeting and function rooms, totaling over 2,600 square meters of flexible space. Our fully equipped Business Center will be able to provide all of your business support services.We look forward to welcoming you to the Sheraton Wuxi Binhu Hotel. ... more less
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