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“More then perfect”

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Jincheng Taiyue Holiday Hotel
Ranked #7 of 665 Hotels in Wuxi
Certificate of Excellence
Shanghai
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“More then perfect”
5 of 5 bubbles Reviewed July 29, 2011

If you are looking for a relaxing holiday in a more than 5* hotel, this is the place to be! The hotel is built in a very modern Chinese Style in a very relaxing athmosphere.

The rooms are very spacious and very clean. We booked the two bedroom suite, which is perfect for a family. Every bedroom has a big terrace with a bathtub and a separte bathroom with a shower. Between the bedrooms, there is a livingroom with a kitchen, also very spacious. We were travelling with our little family dog, they even placed a little bed for her, doggy shampoo and a bowl with water and food.

The included breakfast was very nice, a very good mix between Western and Chinese food. You can have little snacks on the lake terrace outside, or go to one of the big restaurants. But they also have a very big inroom-dining menu (Very nice Ceasar salade for 38 rmb but you have to try the Wuxi bun for 8 rmb, it's the best ever!). We tried everything and all the food was presented very nice and everything was very clean!

The swimming pool was indoor but also had a terrace outdoor so perfect with little kids, they can't get sunburned while mum can get red ;-) There was always a life guard standing on the side. Only downside was that you have to wear a swimming cap but you can buy one for 10 rmb. There's a big swimming pool, a little kids pool and a big jacuzzi. In the dressing rooms you find nice showers and a small sauna. Everything was again very clean. (We even saw a lady cleaning the little cracks of the tiles of the swimming pool with a tooth brush).

If the pool isn't enough for you, two minutes from the hotel, there's RI-Star Spa. It's a BIG complex with 30 pools outdoors, you will have trouble choosing between the wine pool, coconut pool, swirling pool, bamboo pool, fish pool,... We payed 260 rmb for a whole day for four persons! The restaurant here only has a Chinese menu so we toke a big guess but eveything was delicious! (Try the fried noodles). The Lingshan Buddha is 4 km from the hotel but if you want to go further, the taxi from the hotel takes you everywhere but calculate the time because it's 50 min into town.

The service was simply perfect, I was pleasant surprised how many people spoke English (my Chinese is sooo bad) and all the smiles all day also make you smile all day. We will go back for sure, we had a perfect time!

I do have to make notice of the fact that we arrived on Sunday afternoon at left on Friday evening. During the week it's not very busy but we saw a lot off busses checking in on Friday so I think it will get crowded in the weekends. But it's such a big hotel...

Oh yeah, when you check-inn (which takes you 5 minutes) you receive home made cookies (thank you Elaine and Eric), they are delicious so don't forget to buy a box when you check-out ;-)

Room Tip: They have a lot of promotions on their site!
See more room tips
  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LisShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Jincheng Taiyue Holiday Hotel, responded to this review, August 10, 2011
Thank you for staying at Doubletree by Hilton Resort Wuxi Lingshan during your recent holidays and for sharing with us your wonderful experience at our hotel. We are very glad that you enjoyed your break here and it gives us great pleasure to know that you were satisfied with our services and facilities.

We appreciate your positive feedback regarding different aspects of our property. Doubletree by Hilton Resort Wuxi Lingshan owns the best natural scenery of the Taihu Lake in a tranquil surrounding, with the Lingshan Grand Buddha culture icon, Ri-star Hot Spring complex and other tourism sightseeing places nearby. We are providing different kinds of F&B experiences and a full range of recreational facilities for our guest to give them a fully relax from the cacophony of urban life. My professional team is always devoted to provide the best CARE service for every of our honourable guest.

Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide to our guests so as to make improvements.
Once again thank you for your truly valuable comments and we are looking forward to welcoming you back to Doubletree by Hilton Resort Wuxi Lingshan.

Sincerely

Markus Kaliss General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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373 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • Chinese (Simplified) first
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English first
Shanghai, China
1 review
2 of 5 bubbles Reviewed April 29, 2011

What started as a pleasant stay at the Wuxi double tree turned into a disappointing experience. The fact that they asked for rmb200 to rent a DVD player just blows my mind. What happened to looking out for customer satisfaction. This has already spoiled what should have been a peaceful stay next to Thai lake. How much does it cost Hilton to let their customers borrow a spare DVD player in a room where they do not provide one. These are the little things which can ruin a stay.

  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J9wong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Jincheng Taiyue Holiday Hotel, responded to this review, August 1, 2011
Thank you for staying at Doubletree by Hilton Resort Wuxi Lingshan on your recent holiday and taking the time to leave a comment about our hotel.

I am sorry to hear about the problems with a DVD player. Only our Grand Lakeview Rooms are equipped with DVD players. Together free Internet and Drinks in the Lounge; this is the main selling point of these rooms. For that reason, we do not have spare DVD players hence the charge for renting one. I would like to apologize is that was not properly explained to you and I will personally remind my management team to focus on training.
We take pride in providing our guests with the highest standards in hospitality and we look forward to hearing our guests' comments in order for the improvement.

We appreciate your patronage and look forward to welcoming you back to Doubletree by Hilton Resort Wuxi Lingshan.

Sincerely

Markus Kaliss General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CT
Level Contributor
44 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed April 17, 2011

Just came back from a short but wonderful weekend at the Doubletree by Hilton Resort in Wuxi Lingshan – a great getaway from the hustle and bustle of Shanghai and I already can’t wait to go back. This place was a total oasis and more than I had imagined; easily one of my favorite hotels ever. The suite we booked was gorgeously appointed and so relaxing and luxurious. From the slippers and robes to the plentiful toiletries and towels, everything in the room was impeccable. Check-in and check-out were quick and painless. They were out of their famous cookies when we arrived, so they offered us two coupons to redeem at a later time (we ended up ‘cashing in’ when we departed and eating them on the drive home…YUM). Service was excellent as well. Everyone was so friendly and courteous – a special thank you to Jack at the Lakeside Café who entertained our fussy 6-month old son so that Mom and Dad could eat for a few minutes! The only reason I am giving this 4 stars is because the breakfast buffet left something to be desired – it was so crowded and smoky and the food selection was cold, greasy and limited (and I’m a huge breakfast person!) Otherwise, I would seriously find a way to give this place 6 stars if I could. Especially for the price we paid (an Advanced Purchase rate including breakfast AND dinner off their website), it was totally worth it. Way to go Doubletree…can’t wait to see you again in a few months!

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KOinCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Jincheng Taiyue Holiday Hotel, responded to this review, August 1, 2011
Thank you for staying at Doubletree by Hilton Resort Wuxi Lingshan on your recent holiday and taking the time to review our hotel. We are very glad that you enjoyed your break here and it gives us great pleasure to know that you were satisfied with our services and facilities.

We’re pleased that you share with us your stay experience and different aspects that we may maintain and need to be improved of our breakfast. We take pride in providing our guests with the highest standards in hospitality and we look forward to hearing our guests' comments in order for the improvement.

We appreciate your patronage and look forward to welcoming you back to Doubletree by Hilton Resort Wuxi Lingshan.

Sincerely

Markus Kaliss General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed September 8, 2010

We just came back from a two night stay at Doubletree Hilton in Wuxi. There were 7 people in our party including my 3 year old daughter and my 93 year old grandma. We stayed at one two bedroom suite and one grand lakeview room on the 5th floor. Overall we enjoyed our stay.

We travelled from Shanghai on the high speed train. The hotel is about 40min drive away from the station. The taxi fare is about 130 yuan. The hotel is in the middle of nowhere and there is nothing outside the hotel. Car transportation is essential to anywhere. Apparently during the weekday it is normally quite except people who are here for conferences. It tends to be busy over weekends where people are here for a short break.

The hotel is brand new and only opened for about 1 year. The facilities are new and modern and nice looking. However, it feels that it lacks a little soul. It faces Tai Lake but there is nothing on the lake not even a boat. So the view itself is a bit boring. The room is huge and nicely decorated, with bathtub in the balcony. The two bedroom suite works extremely well for us, it has two bedrooms and sitting room, extremely spacious and comfortable.

We used swimming pool everyday, it has one big 25mpool, one children’s pool and one big hydro pool. The pool area is surrounded by gardens and has natural lights, unlike some hotel pools in the basement with no views at all.

Everyone we came across was friendly and eager to help. Quite a few staff were lack of experience and didn’t know how to deal with various situations. Standard of spoken English is also not good. But I am sure with further training service level will be improved in the future.

We had dinner at the Suiyuan Chinese restaurant for the both nights. The food was good and was reasonably priced. The bill for 6 people and 1 child came at 500 yuan without drink every night. The breakfast is on the second floor of the main lobby building. It mainly aims at Chinses guests. We feel it is below normal hilton standard, but again it is quite reasonably priced around 40-50 yuan per person.

The hotel is very close to Lingshan Buddha. The shuttle bus can take you there but there is only one shuttle in the morning at 11am during the week. My grandma thoroughly enjoyed the visit.

Overall, we enjoyed our stay. If we are in the area again, we will come back.

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nikki50London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Jincheng Taiyue Holiday Hotel, responded to this review, October 27, 2010
Thank you for staying at the Doubletree by Hilton Resort Wuxi Lingshan on your recent holiday and taking the time to review our hotel. We are very glad that you enjoyed your break here; it gives us great pleasure to know that you were satisfied with our services and facilities.

I’m pleased that you share with us your stay experience and different aspects that we may maintain and need to be improved of our services and facilities. We take pride in providing our guests with the highest standards in hospitality and we look forward to hearing our guests' comments in order for the improvement.

We appreciate your patronage and look forward to welcoming you back to Doubletree by Hilton Resort Wuxi Lingshan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park, Ks
1 review
5 of 5 bubbles Reviewed July 7, 2010

I spent three nights at this hotel with my family and we were thrilled with the accomodations, staff and service. Room finishes and furnishings rivaled any hotel I have ever been in. Not one person in our group spoke Mandarin but the extremely patient staff always found a solution to our communication problem.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyTravel53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Jincheng Taiyue Holiday Hotel, responded to this review, July 15, 2010
Thank you for staying at the Doubletree by Hilton Resort Wuxi Lingshan on your recent holiday and taking the time to review our hotel. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one.

Hilton Worldwide and all of us at the Doubletree by Hilton Resort Wuxi Lingshan take pride in providing our guests with the highest standards in hospitality. We look forward to hearing our guests' comments in order that we may maintain and improve our services and facilities.

We appreciate your patronage and look forward to welcoming you back at your next stay in Doubletree by Hilton Resort Wuxi Lingshan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dormagen, Germany
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed March 30, 2010

We went there 2 weeks after it was opened and we were really impressed with the hotel - in the beginning. We had a really spacious room with a fancy bathroom which supposedly overlooked the Tai Lake (which BTW is practically invisible in winter!).

The halls were freezing because the heater wasn't working and later on we realised that the air-con in our room wasn't working either. Took several calls to reception to find a solution and after about 3 hours, we had 3 portable heaters installed in our room.

The shower indicator in the bathroom was wrongly installed so I spent 1/2 waiting for hot water to run. We called service and were told that they're having pressure problems and it will take around 30-45 mins before we even have WARM water. And this in winter!

We had a package where dinner and breakfast was included. Breakfast was ample with a variety of chinese and western food. Dinner wasn't all that great, esp when the same food was served 3 nights in a row.

All in all, a very nice hotel which we hope has improved since our stay. It would be a real shame if not since it's really a nice place to stay when wanting to escape the hustle and bustle of a city!

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank travellingwithkids2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus_Kaliss, General Manager at Jincheng Taiyue Holiday Hotel, responded to this review, December 24, 2014
Google Translation
您对在无锡灵山元一希尔顿逸林酒店住宿经历的评论让我们十分高兴。我们知道正是点点滴滴的细节让您的住宿体验更加舒适,(当然还有我们杰出的地理位置)。希望不久能再次见到您。
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
62 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed February 11, 2010

For a good retreat from Shanghai, this place could be ideal. The hotel is facing Taihu - splendid view - very open very broad yet foggy. A stroll by the lake after a great breakfast is recommended. Quiet place after all.

  • Stayed January 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ahsangje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus_Kaliss, General Manager at Jincheng Taiyue Holiday Hotel, responded to this review, December 24, 2014
Google Translation
您对在无锡灵山元一希尔顿逸林酒店住宿经历的评论让我们十分高兴。我们知道正是点点滴滴的细节让您的住宿体验更加舒适,(当然还有我们杰出的地理位置)。希望不久能再次见到您。
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jincheng Taiyue Holiday Hotel

Property: Jincheng Taiyue Holiday Hotel
Address: No.99 Qi Li Feng Guang Di, Taihu Lake National Resort District, Wuxi 214091, China
Location: China > Jiangsu > Wuxi > Mashan Resort , Binhu District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 665 Hotels in Wuxi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Jincheng Taiyue Holiday Hotel 4*
Number of rooms: 477
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