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Holiday Inn Jasmine Suzhou Hotel
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Reviews (517)
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Reviewed August 7, 2013

Location of the hotel is ideal, right in the city center.

Rooms are big and clean, but I could still hear noises from the street even though staying up on the 9th floor.

The hotel has a gym but has no swimming pool, with that it could not justify for its high prices charged.

Though WIFI is complimentary, but the connection is EXTREMELY unsatisfying, I find it easier to access to the internet in the hotel lobby than in the guest room. Something the management should have look into .

  • Stayed: August 2013, traveled solo
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3  Thank Daniel_Backpacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lytton_Lv, Front Office Manager at Holiday Inn Jasmine Suzhou Hotel, responded to this reviewResponded August 11, 2013

Dear Daniel_Backpacker,
Thank you for sharing your stay experience with us, as you said, our location is very close to many fanous sight spots like old Shan Tang Street and Tiger Hill etc.
Any inconvenience caused is regret, we’ll try our best to make a comfortable environment for our guest. The free WIFI is available in all guest's rooms, please kindly find GUESTROOM@HOLIDAYINN, the login name is room number and password is guest’s last name. Our IT colleague will fix the issue if guest need any assistance. We value you as our valuable customer and we hope that we will have the opportunity to serve you again on a future visit.

Lytton Lv
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

Room are nice, large, nice bathroom.
Toilet : attention that can get easily stuck
The reception needs someone who can speak English!!!
And pay attention: they take your money from the credit card and then ask you again the credit card at the end to confirm the payment...it can be confusing and you think you are paying twice.
My sister payed 1000 rmb more just for such mistake.... So keep the receipt!

  • Stayed: July 2013, traveled as a couple
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Thank amelie123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lytton_Lv, Front Office Manager at Holiday Inn Jasmine Suzhou Hotel, responded to this reviewResponded July 28, 2013

Dear amelie123_12,
Thank you for sharing your stay experience with us, We would like to apologize that any inconvenience caused during stay. Please contact us via Lytton.lv@ihg.com for details then we will take more effective action and training to ensure all facilities and services are of the highest standards in Holiday Inn Suzhou Jasmine. On behalf of hotel, we all hope that we will have the opportunity to serve you again on a future visit.

Lytton Lv
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

We were first trying to get some steaks after brief phone contact with their staff, thinking there are some nice lunch dishes. Until we actually arrived, the entire restaurant is empty with no AC. When we checked the menu, there isn't anything special nor major courses what-so-ever. Fooled by the staff and quickly went downstair for Chinese restaurant. The services were nice but dishes were alright. At some point, we were thinking some frozen dishes like Chinese little bun heated by microwave. Such a wasted! When check out, the bill is definitely NOT cheap.

  • Stayed: June 2013, traveled with family
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Thank Leon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lytton_Lv, Front Office Manager at Holiday Inn Jasmine Suzhou Hotel, responded to this reviewResponded July 18, 2013

Dear Leon H,
Thank you for sharing your stay experience with us, We would like to apologize that any inconvenience caused during stay. We will take more effective action and training to ensure all facilities and services are of the highest standards in Holiday Inn Suzhou Jasmine. We all hope that we will have the opportunity to serve you again on a future visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

hotel is in a very good location, shantang street is near by, there some shopping centers, restaurants and KTVs near by which is good. hotel itself is not bad. i stay over 20 floor which get get better view, service is good, room is clean and big.

  • Stayed: July 2012, traveled on business
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1  Thank Ricarli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lytton_Lv, Front Office Manager at Holiday Inn Jasmine Suzhou Hotel, responded to this reviewResponded July 18, 2013

Dear Ricarli,
Thank you for your stay in our hotel.Our main objective is to ensure our entire guest receive the best of service at all times.
As you said, our location is very close to many sight spots like old Shan Tang Street and CDBs.
Once again, thank you for your comments. We all hope that we will have the opportunity to serve you again on a future visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2013 via mobile

Our room was at 23rd floor. We request for 20 floor above so that we can have a better view of suzhou. The room was very spacious as well as the toilet. However, there is one problem. The room we stay is exactly facing the sun making the room quite hot. When we complaint to the reception, they sent the maintenance guy to our room very fast. So far the most friendly and helpful China ppl I met. Since the air conditional is centralized, he could not do anything but gave us a old standing fan.I am not very happy with it.The hotel is surrounded by shopping malls. No worry of finding food and shopping. Bus stop is just a few steps away, very easy to get a bus. Signboard on busses routes are display in every bus stop, however it is only display on chinese. Each trip only rmb 2. You can easily reach to tourist attractions by bus.

  • Stayed: May 2013
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Thank Sufen424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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