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“Have at it!”

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Shangri-La Hotel Suzhou
Ranked #3 of 1,438 Hotels in Suzhou
Certificate of Excellence
Athens
Level 6 Contributor
244 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Have at it!”
Reviewed October 19, 2013 via mobile

Really nice hotel with amazing junior suites and a killing view during the night that reminds a little of Shanghai or even New York! The lobby bar serves live music by a pianist with a lady that sings in 4 different languages ( English, French, Spanish and , of course, Chinese). The waitresses serve small portions of white wine Ina glass, so if you are a fun just get the whole bottle. By the lobby you get to get the breakfast which is really Chinese and western. At the same level you can enjoy e Japanese Nishimura restaurant , served by geishas and hoping that spicy dishes won't be spicy enough for your stomach which begs for some ahead of time antacids. Overall clean rooms and polite staff would give them the 5 star spirit award (sounds familiar to Baylor Hospital residents of Dallas?). Swimming pool and gym available at most of the day (just don't use the pool in the early pm as it is crowded). Enjoy it!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HellasKifissia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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808 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Swedish first
  • Any
English first
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 15, 2013 via mobile

We arrived at 3:45pm and true enough based on what we have been "warned" by other online reviewers - the premier rooms we booked were not ready and they were trying to sell us the upgrade deal to club rooms!!! Seriously- not ready at 3:45pm??? Shangri-la conducting cross sell this way?

Anyway, we gave in and took the "offer" to upgrade. Good thing they called later to inform us the upgrade is complimentary because when we were going to bed, we realised the air cond does not work but we were too tired to request for another room!!

Saving grace - the excellent service by the team at club lounge, especially Robert. And this is good comparison as we were at Hyatt Shanghai earlier where we booked the club rooms as well.

Stayed October 2013
Helpful?
Thank HappyfeetII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review, October 24, 2013
Dear HappyfeetII,

Thank you very much for taking the time to share your valuable feedback with us. We are very concerned about your unpleasant experience, and we would appreciate if you can contact us via email with further details at jeanny.hu@shangri-la.com so that we can carry out further investigation.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barlaston, United Kingdom
Level 5 Contributor
66 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed September 21, 2013

I stayed here for just one night (for pleasure) simply because I am a big fan of Shangri-La hotels. I booked a Horizon Deluxe room on this occasion as we had no children with us, the cost was minimal in my opinion and I thought I would get plenty of use out of the Horizon Club (via the hotel's own website). The hotel was quiet (mid Autumn holiday) so we upgraded on check in to a Horizon Premier room which was a bargain at 150RMB extra! In addition to the usual standard Shangri-La rooms (top quality linen, beds, pillows, towels, robes, slippers, toiletries ...) this room was on the corner of the building (44th floor) with dual aspect floor to ceiling windows with great views, fruit platter, and a lovely sitting area. If here on business you would appreciate the large, well lit desk with reasonable speed Wi-Fi (free) and a drawer containing stapler, paper clips, highlighter pen etc - never seen that before - a nice touch!
I also rather liked the copy of 'Lost Horizon' on the bedside table despite not having time to read it! We made really good use of the Horizon club - coffee and brunch type nibbles on arrival, tea in the afternoon, drinks and snacks in the early evening plus a fabulous breakfast the following morning! The best Horizon Club breakfast we have had as it offered hot food as well as the usual juices, fruit, yogurts, pastries ... The lobby lounge was nice (apart from the smoking which we rarely see in Shanghai now and never in the UK), we had tea and sandwiches before leaving, we also ate in Shang Palace which was nice (high praise indeed from someone who doesn't really like Chinese!) If sightseeing the hotel is a little way from the main tourist highlights but this wasn't a problem for us as taxis were plentiful and cheap and no-where was further than about 20 minutes away (including the railway station). Great staff in all areas, would definitely return!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank CazRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 4 Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 19, 2013

Room in Suzhou Shangi-La is very nice. Bath room is better than expectation.
Their breakfast food variety can meet all guest from different part of the world and quality is very good ! For breakfast, I will put "excellent" !

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank khingkwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grenoble, France
Level 4 Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 18, 2013

probably one of the best hotel I ever stayed.
rooms are very large and nicely decorated , maintenance and cleanliness are exceptional.
the staff has an exceptional customer oriented attitude front front desk to waiters and others.
food is excellent, however a little bit pricey.
concierge very helpfull for guiding you if you have 4 hours to spare, a little well done booklet is available for finding out best spots.
I wished I had to stay more than one night

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank incredibletrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level 5 Contributor
94 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 17, 2013

The property and the personnel are top notch. The rooms have everything you need and the bedding is great. The attention to detail is extreme as evidenced in the Club Lounge >> from my passport at Check-in they noted I would be having my Birthday while staying at the hotel. On said day, I went to the lounge after work hours and they surprised me with a personal sized Birthday Cake. This was totally unexpected and never encountered anywhere else.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valveguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level 4 Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 17, 2013

whats not to like, great staff, great service, amazing rooms, good english spoken through out the hotel, good location with local shops and eating venues every where. i always find when abroad you need local know how, eating in the main stream restaurants is not the real deal, try the side streets but be safe...

Room Tip: depending on budget take the upper floors the sights are amazing, plus you use the executive rooms f...
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank steven d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Suzhou

Property: Shangri-La Hotel Suzhou
Address: No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Suzhou
#3 Business Hotel in Suzhou
#3 Romantic Hotel in Suzhou
#3 Luxury Hotel in Suzhou
#16 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Shangri-La Hotel Suzhou 4.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Shangri La Hotel Suzhou
Shangri La Suzhou

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