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“The best hotel (the best service I have ever had)”

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Shangri-La Hotel Suzhou
Ranked #3 of 1,422 Hotels in Suzhou
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The best hotel (the best service I have ever had)”
Reviewed August 19, 2012

The service of this hotel is the BEST in the world! (upon my experience - I have stayed many 5 stars hotel in the world, Ritz Carlton, Four Seasons, Grand Hyatt, Marriott.....), I have to say the service of this hotel is definately the best! And not only one employee but all employees, my pleasure experience started from front desk, to the Chinese restaurant, from swimming pool to breakfast cafe....., if I go to Suzhou againi, the Shangri-La Suzhou is definately the only one I will stay!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank May Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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769 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Swedish first
  • Any
English first
Cypress, Texas
Level Contributor
332 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed July 23, 2012

On a business trip to Suzhou and stayed at the Shangri-La. Location is what it is...Suzhou China, not the tourist capital of China but a business/manufacturing area. With that said, everything with the hotel was great:

Hotel is very upscale, has a number of places to eat and a night club. Some other restaurants within walking distance. Tons of folks running around trying to serve you and everyone had at least some basic English. Check-in was smooth and fast. Bags got to room very quickly. Room was very nice, clean, modern. Bed was soft as were the pillows. Nice desk area to work, nice TV, large closet. Iron and ironing board in the room! Bath was also very nice, water pressure and volume out of the shower was amazing and you could cook yourself with the temp if desired. A/C blew cold and was easily adjustable. I could probably live in this room. Cleaning service was also very good. My rate had breakfast included. One restaurant provides the breakfast buffett which has many options including American favorites and then local items as well. Only gripe was that the french toast and waffles were cold both days i tried them. They will make eggs for you anyway you want. Room has drinks/snacks that were more reasonably priced vs. other hotels. Internet worked well with a landline or wireless.....believe the Chinese gov blocks the facebook/twitter/linkedin sites. Has 24 hour fitness and a spa....did not visit either.

All in all, outstanding experience and I would intend to stay at this hotel on my next trip to Suzhou.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scottel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 21, 2012 via mobile

Brilliant room in a fantastic hotel. The food quality is the best I've had in China. I drink a lot of water and use a lot of ice, when the hotel became aware of this they provided a cooler box filled with ice. They provided a fantastic cot for my baby and baby toiletries.

Not far from subway line and taxis are very cheap. Have also stayed in the Marco polo in Suzhou but the Shangrila is the only hotel I will now use in Suzhou and would be my first choice hotel in other cities.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheTrueAlphaTeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WV
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 28, 2012

This was my first visit to the Shangri-La in Suzhou. I would say it is a very nive hotel with all the ammenities you would expect from this brand. The check-in process was quite tedious as they only had one desk clerk assisting guests. Very unusual in my experience in China to have limited service staff in high-end hotels. The rooms were typical S-L style and comfortable. Some of the furnishings were beginning to show wear as was the carpeting. But in general the room was clean and I would likely stay there again. Would like to see them remodel to return it to the S-L standard.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PirateLA40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caldaro sulla Strada del Vino, Italy
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 19, 2012

Every person at this hotel demonstrates ultimate customer service. Guests are greeted at the door coming and leaving, in addition to the elevators, dining areas, health club, and spa. Guests are frequently addressed with their name and also in the guest's primary language. The hotel is immaculate. The room is cleaned twice a day, and all services are available. The room attendant goes above the normal cleaning by cleaning the shoes, providing vases for fresh flowers, etc. Another reviewer stated that the lobby and the room smelled moldy. The lobby had the familiar Shangri-La smell of fresh flowers and no moldy smell.The carpet is due to be replaced; however, it is still clean and does not smell at all. The humid environment in Suzhou is predisposed to mold and a person with mold allergies may be more sensitive. My highest priority is cleanliness and low bacteria counts. I tested the cleanliness on arrival and it meet my stringent approval. The dining staff are genuinely interested in providing the food that meets the individual's expectations, whether it is Chinese, Japanese, Indian, or Western foods. The food and beverage manager is always present and available in the dining areas. The Deli Soo has opportunities to improve and identify it's purpose. My favorite of all is the dinner parties for the expats who live or regularly stay in the hotel to gather together for meet and greet with each other and the hotel staff.

Room Tip: My recommendation to the previous reviewer is to ask for another room if you are unhappy. The staff...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dallasangelgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roorkee
Level Contributor
157 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed May 13, 2012

Excellent Hotel. No words to describe it fully well.
Wonderful reception, Quick check-in.
They gave me a nice return gift as I have stayed here more than 2 times before.
I stay here specially because of the great breakfast. Never seen so many varieties of breads for those who love bakery. I think one of the best in the world I have had in my travels. V good comfortable bed, great pillows, spick and span clean rooms and bathroom. Impeccable House Keeping. Very helpful and friendly staff. They go an extra mile to help you. Location of the Hotel is very good. You have KFC, Papa Johns near by.
A little pricy but it is worth it.

Room Tip: Ask for a corner room like 3619 which gives you a view of the city
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank worldtrotterrke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roswell, Georgia
Level Contributor
244 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed May 13, 2012

I have been staying at this hotel a couple of times each year for the past 5 years. During my current visit I find that there is a moldy smell in the lobby and the rooms. The bath towels are also showing their age. The wireless internet is also very slow.

On the plus side, my room is very clean and the bathroom is large and well equipped. The front desk staff was attentive and the breakfast buffet is very nice. The location is also excellent.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rochtoga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Suzhou

Property: Shangri-La Hotel Suzhou
Address: No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Suzhou
#3 Luxury Hotel in Suzhou
#3 Romantic Hotel in Suzhou
#3 Business Hotel in Suzhou
#21 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel Suzhou 4.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Shangri La Hotel Suzhou
Shangri La Suzhou

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