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“Nicely located hotel in Suzhou”

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Crowne Plaza Hotel Suzhou
Ranked #4 of 1,434 Hotels in Suzhou
Hørsholm, Denmark
Level Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Nicely located hotel in Suzhou”
Reviewed August 10, 2013

Crowne Plaza Hotel Suzhou is nicely located next to a lake and a big park. The hotel itself is beautiful, although not quit new and the rooms are big. The park is great for running (if it is not to hot) and there are nice restaurants and bars within walking distance. The fitness facilities are fine, although a little too hot when I was there. If you pay for lounge access it is very nice and quiet, with a wonderful view over the lake, and the breakfast is very good.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gongevangen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, August 12, 2013
Dear distinguished guest,

Thank you very much for your recent stay at Crowne Plaza Suzhou and taking time out of your busy schedule to share your comprehensive review with us.

We are delighted to read that you appreciate our location, room, Club Lounge, breakfast, view and surrounding. Your comment about the Fitness Center temperature has been documented and will certainly be looked into. We take our guest comments very seriously and always strive to provide comfortable and friendly staying experience.

Thanks again for your review. We look forward to your continuous support and the honor of welcoming you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
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English first
Paris, France
Level Contributor
89 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 8, 2013

Back again for business, stayed for 7 weeks, and felt really like home.
Great service, friendly staff and executives made my stay extremely enjoyable at every outlets.
Club lounge at the executive floor is quiet, relaxing, and service always trying to exceed guest expectations which is great ! Always welcomed and treated like you are part of family.
Thank you everyone for your wonderful hospitality, I shall be back with always the same pleasure.

Room Tip: Book a room with the lake view, sunrise is beautiful ! view is breathtaking !
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dominique L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, August 9, 2013
Dear distinguished guest,

Thank you very much for coming back and staying with us for 7 weeks at Crowne Plaza Suzhou.

We are greatly honored to read that our service, staff and executives have made your stay enjoyable at every outlet. Our Club Lounge and lake view rooms are aspects preferred by many of our guests. We are dedicated to providing our long staying guests a home away from home with the utmost comfort and enjoyment during their trip. Thank you very much for your kind words of praise, which will definitely inspire us to strive in delivering quality service to our distinguished guests as always.

Thanks again for your review. We sincerely hope to have the honor of serving you again should your travels bring you back to Crowne Plaza Suzhou in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 6, 2013

The Crowne Plaza is definitely in my top 3 hotels in Suzhou. If you want a quiet stay, this is definitely the place to book.

As every relatively recent Crowne Plaza, the room are nice, modern and well insulated.

The hotel staff is very polite from reception to room service and poolside. The place is impecably clean and feels very airy. The food selection is more than decent and I especially like their lobby bar: good cocktails, smoking seats for us cigar lovers and even decent music. On the other hand I am not a big fan of the coffee shop in the middle of the lobby that serves only tea and coffee.

The only gripe I have about the place is the relatively small outdoor pool and slow poolside service. Nobody's perfect.

Bear in mind that the hotel is on the more "modern" side of the city and you will need to get a taxi (10mn ride) to go anywhere in Suzhou. It could be troublesome since not many taxis drive up the hotel long gateway.

All in all, the Crown Plaza Suzhou gets my vote all the way.

Room Tip: Get a room with view on the lake. Jinli is gorgeous day and night. But if you cannot, no worries, al...
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FredericN26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, August 8, 2013
Dear distinguished guest,

Thank you very much for your recent stay at Crowne Plaza Suzhou and taking time out of your busy schedule to leave us a comprehensive review.

We are honored to be in your top 3 hotels and we are pleased to learn that you liked our atmosphere, room, service, food and atrium lounge, all of which are also preferred by many of our distinguished guests like you. We will constantly strive to maintain the excellent aspects as always. Meanwhile, your comments regarding to the swimming pool service has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services. During your next visit, you may try the subway to reach the other areas of Suzhou. The nearest subway station is just several minutes’ walk from the hotel.

Thanks again for your review. We hope to have the honor of providing you with more memorable accommodation experience when the travel brings you back to Suzhou in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ito, Japan
1 review
Reviewed July 28, 2013

Great service, friendly people and excellent experience to be here!!! I am happy staying here because I found a friends people especially club lounge and concierge guys front desk girls...thanks for your hospitality.

Best regards

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank X m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, July 29, 2013
Dear distinguished guest,

Thank you very much for taking the time to share your feedback with us about your recent stay at Crowne Plaza Suzhou.

We are very glad to read that our staff and service helped in making your experience enjoyable and excellent. Your comment about our colleagues, especially Club Lounge, Concierge and Front Desk colleagues are hugely motivating. It is our great honor to be of service to you and we will continue to provide comfortable and friendly accommodation to our valued guests like you.

Thanks once again for your feedback and support. We look forward to the pleasure of welcoming you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
147 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed July 27, 2013

Great hotel with a cruise ship theme. Very well done without being over the top. Rooms are spacious, and clean. Enough options on the hotel that you do need to go outside. Small outdoor pool on the waters edge of the Hotel. Could do with some loungers.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiwiawayMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, July 29, 2013
Dear distinguished guest,

Thank you very much for spending the weekend at Crowne Plaza Suzhou and sharing your experience with us.

We appreciate your kind words of praise about the hotel theme and the room. Your suggestion is also highly valued. Located along the beautiful Jinji Lake with marvelous lake view and comprehensive facilities, we will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve.

Thanks again for your review. We look forward to your next stay with us and continuous support in the near future. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 23, 2013

This is my third reivew of this hotel and each stay has gotten better each time. From the moment you check-in, the room, the amenities, mini-bar, room-service, breafast at the sunseeker, drinks and the admiral lounge, the gym, up to the point of check out has been top-notch.

The staff in particular have been very personable and accomodating, in particular the admiral lounge staff (Andy, Bella, Vena, Olivia, and Stacy) have gone above and beyond my expectations. I had made a comment about how I've missed eating mangosteen and wax apples (since we can't get fresh ones in the US) and the next day they had prepared a box full for me! I was definitely suprised. I also had the pleasure of meeting Executive Chef Oii who found out I was very fond of fresh durian (which you also cannot get fresh in the states) took the liberty of ordering one and preparing two small boxes for me. It was also my birthday last week and I was very suprised and touched by the cake that was left in my room. What hotel have you ever stayed at did this for you?! These are the reasons why I will not stay anywhere else in Suzhou.
The staff at the crowne plaza is second to none. The staff is geniuinely sincere about creating a personable, inviting, and enjoyable experience for thier guests.

My only complain is for the breakfast buffet noodle station staff. Aside from the my favorite "noodle lady" (who is always so cheerful and welcoming) the BOH really need to work on thier manners. This did not happen once but a few times where I was waiting in line at the noodle bar expecting to be greeted with smile, get nothing but a "what do you want?" in chinese. The guy didn't even bother to look up to awknowledge me. Are you serious?! Is this suppose to be a 5 star hotel? Regardless if I was Chinese of a Westerner, every guest should be treated with a little hospitality here.

Special thanks to Dekker for always accomodating all my room requests. If you are planning to stay here at the CP, please ask for Dekker Zhang. He's very professional, friendly and will always try his best to accommate.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gracet_us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, July 25, 2013
Dear distinguished guest,

Thank you very much for your continuous support to Crowne Plaza Suzhou and taking time out of your busy schedule to leave us the third review, which is greatly encouraging and highly appreciated as always.

We are honored to receive kind words of praise from a loyal guest like you, regarding to our room, room service, breakfast, Admiral Lounge, gym, and Front Desk. It’s is hugely motivating when you took all the time and trouble to mention our staff names and experience details. We are more than happy to learn that our service has gone beyond your expectation and created a personable, inviting and enjoyable experience to you.

With regard to the staff attitude at the noodle station, thank you very much for bringing the problem to our attention. I have communicated with relevant department and please rest assured that rectifying measures will be taken to avoid this happening again in the future.

Once again, thanks for the review. Chef Ooi, Dekker and my other colleagues at Crowne Plaza Suzhou would also like to say thank you for your kind support and we look forward to your next stay with us in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
130 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed July 13, 2013 via mobile

Very nice and new hotel.
Rooms are big and clean.
Great breakfast
Located inside Suzhou industrial park so a bit far from downtown, 20-30min by taxi.
Next to Jinji lake.
Ok for business but for visiting Suzhou, I would recommend to choose a hotel in downtown.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doriphore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review, July 15, 2013
Dear distinguished guest,

Thank you very much for taking time out of your busy schedule to share your valuable feedback with us.

We highly appreciate your encouraging review on the overall experience, especially the room and breakfast, which are also the aspects preferred by many of our guests. Our hotel is located in the center of Suzhou Industrial Park, only five minutes’ walk from the nearest subway station. Guests could get to the downtown area easily by subway without the trouble of a traffic jam.

Thanks again for your review. We look forward to the pleasure of serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Suzhou

Property: Crowne Plaza Hotel Suzhou
Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#2 Spa Hotel in Suzhou
#3 Family Hotel in Suzhou
#4 Luxury Hotel in Suzhou
#34 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Official Description (provided by the hotel):
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 
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Also Known As:
Crowne Plaza Suzhou

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