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“Crowne Plaza Hotel in Suzhou”

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Crowne Plaza Hotel Suzhou
Ranked #4 of 1,467 Hotels in Suzhou
Reviewed January 28, 2013

I have stayed at this hotel many times each year since it was opened. Although my stays are for business, I feel I am on vacation once I walk into the lobby. The staff always greets me by name with a warm smile. The whole facility is very luxurious with a nautical theme. I enjoy both the Club Lounge and the bar at the Mariana Atrium. The environments are relaxed and it is easy to have conversations without raising your voice to be heard. The lake view is very beautiful and relaxing. On weekends there is plenty to do within walking distances. I would recommend this 5 star hotel to everyone. Jim W.

Room Tip: Corner rooms are larger.
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  • Stayed: January 2013, traveled on business
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Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded January 29, 2013

Dear distinguished guest,

Thank you for taking time out of your busy day to leave us a review. We are glad to know that you have been a frequent guest of ours since our opening and you have enjoyed your business stay with us. Your satisfaction is our best reward.
Crowne Plaza Suzhou is a cruise-themed hotel set against the fascinating Jinji Lake. The hotel is designed to bring a special experience to the guests, which makes it so different from the other hotels. We will spare no efforts to ensure every moment of your stay is comfortable and relaxing.
We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future. Once again thank you for your wonderful and kind words of praise.

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453 - 459 of 963 reviews

Reviewed January 27, 2013

My recent trip to Suzhou had me booked at this hotel. From the very moment I walked in until I left after two days could not have gone any better. The staff and team goes out of their way to make you feel valued. This team really cares about your comfort and ensures your happiness. The facilities are fantastic from health club, pool, restaurants, lounge and rooms. I will definitely be coming back to stay here on my next trip - highly recommended.

Room Tip: All rooms are fantastic
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  • Stayed: January 2013, traveled on business
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Thank Greg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded January 28, 2013

Dear distinguished guest,

First of all, thank you very much for your recent stay at Crowne Plaza Suzhou. We are glad to see you enjoyed your overall experience with us. Your satisfaction is our best reward. We strive to provide you the best of our facilities and services.

Once again thank you for the wonderful and kind words of praise. We hope to have the honor of serving you again should your travels bring you back to Suzhou in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2013

The Crowne Plaza was a nice hotel the last 4 times I visited, but I noticed during my last visit that they 'upped' their game. The staff is extremely well trained and very responsive to the customer's needs. The service is at the level of any 5 star hotel in the world. I was well pleased during my entire 5 night stay.

Room Tip: Ask for a lake view room at reservation or check in.
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  • Stayed: January 2013, traveled on business
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Thank ztheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded January 28, 2013

Dear distinguished guest,

We appreciate the time you have taken to share your experiences with us; it is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.

Thank you so much for your review of our hotel. We are glad to know that you have been a frequent guest of ours and enjoyed your stay with us. Your satisfaction is our best reward. We will spare no efforts to ensure every moment of your stay is comfortable and relaxing.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2013

A 5 star with the shaped of a ship and interior decor is real classy. Rooms are clean and spacious and the service really matches the international 5 stars. The hotel as two restaurants for you to choose for breakfast and I have tried both. I prefer the Chinese Restaurant and the dimsum is great too. It really has the right ambience and nite time you can see nice lake view from the room.

Room Tip: Take the lake view room
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  • Stayed: February 2012, traveled on business
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Thank EddieT168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded January 23, 2013

Dear distinguished guest,

First of all, thank you very much for your recent stay at Crowne Plaza Suzhou. We are glad to see you enjoyed your overall experience with us. Your satisfaction is our best reward. The hotel is uniquely designed with a cruise theme to bring a different experience to the guests. We strive to provide you the best of our facilities and services.

Once again thank you for the wonderful and kind words of praise. We hope to have the honor of serving you again should your travels bring you back to Crowne Plaza Suzhou in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2013

I stay at a lot of hotels in China + this would rate amongst the better ones. I come every month knowing it will be consistently enjoyable.
The rooms are well appointed, spacious + clean.
The staff are friendly, courteous + remember your name.
I love the nautical ambience of the hotel + it's location on the lake. The America's cup imagery is great + takes me back to Auckland during those regattas.
The hotel is close to many bars + restaurants lakeside a short walk away through great gardens.

  • Stayed: January 2013, traveled on business
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Thank barry s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded January 23, 2013

Dear distinguished guest,

Thank you for your comprehensive review. We are glad to know that you have been a frequent guest of ours. You have covered many aspects of your stay and we are particularly appreciative about your comments about our staff, rooms, location and hotel’s theme.

Crowne Plaza Suzhou is a cruise-themed hotel set against the fascinating Jinji Lake. The hotel is designed to bring a special experience to the guests, which makes it so different from the other hotels. We strive to give great and impressive service to all of our guests.

Thank you again for your feedback. We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2013

My stay was truly excellent, the hotel has alot of character and instantly it is clear when you arrive that the staff want to ensure you are made to feel valued and important and that they wish your stay to be the best it can be. They are always friendly, professional and eager to help. If you have problems, every staff member looks to resolve your issue/s quickly.

Soon after I arrived the Quality Director came and met me, we had a nice discussion and soon became friends.

I particularly like the nautical theme of the place, very impressive.

Room Tip: 7th floor has balcony's
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  • Stayed: December 2012, traveled on business
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Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded January 23, 2013

Dear distinguished guest,

We appreciate the time you have taken to share your experiences with us; it is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.

Thank you so much for your review of our hotel. We are so pleased you enjoyed your stay with us and are impressed by our staff and the nautical theme. Your satisfaction is our best reward. We will spare no efforts to ensure every moment of your stay is comfortable and relaxing.

We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2013

I stayed in the Crowne Plaza several times last year and have to make a compliment to the hotel and staff. The hotel and the rooms are in great condtion, large and luxury. The staff is friendly and attentive. The area around is safe and clean, bars and restaurants are in walking distance, also very nice for a walk on the lakeside to relax. Special compliment to the team of the Lounge Club, they are doing a great job, its all the time a pleasure to stay there. Hopefully i have the chance to have a beer with Brett the next time. Also comparing to other hotels in Suzhou i have to recommend the Crowne Plaza.

  • Stayed: December 2012, traveled on business
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Thank markus_pr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded January 10, 2013

Dear distinguished guest,

We appreciate the time you have taken to share your experiences with us; it is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.

It is our great honor to receive your compliments of the hotel. We are also glad to know that you have been a frequent guest of ours and impressed by our staff, rooms, restaurant, recreation facilities, and especially the Club Lounge. Your satisfaction is our best reward. We will spare no efforts to ensure every moment of your stay is comfortable and relaxing.

Thank you again for your feedback. We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future. Brett will be more than happy to have a beer with you then.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#3 Family Hotel in Suzhou
#3 Spa Hotel in Suzhou
#4 Luxury Hotel in Suzhou
#34 Best Value Hotel in Suzhou
Price Range: $174 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Official Description (provided by the hotel):
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 
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Also Known As:
Crowne Plaza Suzhou

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