We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza Hotel Suzhou
Ranked #4 of 1,444 Hotels in Suzhou
London, United Kingdom
Level 5 Contributor
85 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellent hotel”
Reviewed June 13, 2012

I had a lovely stay at the hotel. My room was really nice, spacious with a nice sized bathroom. There was double sink and stand alone bath. The bed was comfortable and there was a pillow menu to order different pillow if you needed. The staff was friendly and helpful. There was a good selection at breakfast, which a nice view of the lake and outdoor swimming pool.
I would stay at the hotel again and recommend

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerTam82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Hotel Management at Crowne Plaza Hotel Suzhou, responded to this review, June 21, 2012
Dear distinguished guest,

Thank you for taking the time to share your comments with us. We appreciate all of the feedback we receive from our guests as you are important to us.

We are glad to learn that you have enjoyed the stay with us and impressed by our room, staff and restaurant. Your satisfaction is our best reward.

Crowne Plaza Suzhou is a cruise-themed hotel set against the fascinating Jinji Lake. The hotel is uniquely designed to bring a different experience to all the guests. Ideally located in Suzhou Industrial Park, it only takes 8 minutes to get to the nearest railway station by car and 25 minutes to arrive in Shanghai by the express train. With the new subway, it’s easy to reach the other end of the city within 30 minutes. With a variety of dining offerings, well-equipped facilities and dedicated services, we spare no effort to ensure that we are The Place To Meet in the storied city of Suzhou.

Thank you again for your kind feedback and support. We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

917 reviews from our community

Traveler rating
    656
    216
    35
    8
    2
See reviews for
71
59
29
488
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Cardiff, United Kingdom
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 11, 2012

Stayed here for 10 days with 3 work colleagues June 2012. Excellent facilities and rooms. Good location for Western style bars and restaurants near the lake. Only a short walk from the main tourist area on the lake with laser light shows and entertainment every weekend. Would recommend this hotel to anyone and would definitely be staying again.
Do take a taxi to Suzhou downtown and the old town area in the evening for a cultural experience.
One word of warning, there are some bar/club areas accessible through the hotel which are not part of the ICG group (privately run) and as such are not under the control of the hotel staff. We were charged 2800 rmb (approx. £280) for drinks and an hour in one of the karaoke rooms downstairs and when we complained to the hotel management at the way we had been treated they said there was nothing they could do, so be careful.

Room Tip: Try and get a room with a lake view.
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank corpy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Hotel Management at Crowne Plaza Hotel Suzhou, responded to this review, June 21, 2012
Dear distinguished guest,

Thank you for taking the time to share your comments with us. We appreciate all of the feedback we receive from our guests as you are important to us.

We are glad to learn that you have enjoyed the stay with us and especially impressed by our facilities, rooms, restaurants and bars. Your satisfaction is our best reward. We also greatly appreciate you taking the time to bring the karaoke room issue to our attention. Though they are not managed by the Hotel, we have informed their management of your complaint and suggested them to review their pricing.

Thank you again for your kind feedback and support. We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Telford, United Kingdom
Level 5 Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 31, 2012 via mobile

This is a great hotel which has a nautical theme as it is next to the lake. The hotel itself is shaped like a boat is an excellent "theme" and makes you feel like you are on a ship rather than on land. Rooms are good, would recommend a lake view room as not much to see from the other side.

Stayed October 2011, traveled with friends
Helpful?
Thank Annie58UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Hotel Management at Crowne Plaza Hotel Suzhou, responded to this review, June 6, 2012
Dear distinguished guest,

Thank you for taking the time to post your feedback. Your satisfaction is our best reward.

Crowne Plaza Suzhou is a cruise-themed hotel set against the fascinating Jinji Lake. The hotel is uniquely designed to bring a different experience to all the guests. Ideally located in Suzhou Industrial Park, it only takes 8 minutes to get to the nearest railway station by car and 25 minutes to arrive in Shanghai by the express train. With the new subway, it’s easy to reach the other end of the city within 30 minutes.

With a variety of dining offerings, well-equipped facilities and dedicated services, we spare no effort to ensure that we are The Place To Meet in the storied city of Suzhou.

Thank you again for your feedback and support. We look forward to the pleasure of welcoming you back in Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flower Mound, Texas
Level 6 Contributor
212 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 328 helpful votes
Reviewed May 29, 2012

If you are looking for a comfortable sleep in a very clean hotel with friendly staff, than look no farther. The Crowne Plaza will amaze you with the interior decor. The outside / inside is shaped like a cruise ship; it is right beside the lake.

Only complaint is the restaurant, they have a buffet, just like all of the other hotels. But the quality of the food is not that good. A nice “sit down menu” restaurant would help push this place to the top and stay at the top in Suzhou

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Holeman_157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Hotel Management at Crowne Plaza Hotel Suzhou, responded to this review, June 6, 2012
Dear distinguished guest,

Thank you for taking the time to share your comments with us. We appreciate all of the feedback we receive from our guests as you are important to us.

We are glad to learn that you have enjoyed the stay with us and especially impressed by our staff, interior décor, themed design and the beautiful Jinji Lake. We also greatly appreciate you taking the time to bring the buffet issue to our attention. Our Chef and Food and Beverage Manager have been informed to target problem area and we expect improvement soon.

Thank you again for your kind feedback and support. We look forward to the pleasure of welcoming you back to Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 22, 2012

I switched to stay at this hotel 3 years ago and decided to come back for every of my trips back to Suzhou. This hotel is filled with friendly staff who paid attention to every detail. Just an example, I filled up a particular form 2 years ago and for the past 24 months, the 'special pillow' that I have indicated as my preference is always on my bed when I checked in and this makes me feel that I am sleeping at home for the average 35 nights I spent in this hotel every year.

Room Tip: All rooms are good except for those facing the hotel entrance as it could be a bit noisy.
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YSPhua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Hotel Management at Crowne Plaza Hotel Suzhou, responded to this review, May 23, 2012
Dear distinguished guest,

Thank you for taking the time to post your feedback. We are glad to know that you have stayed with us since 3 years ago and have a pleasant stay experience, especially for the “special pillow “service. Your satisfaction is our best reward.

Crowne Plaza Suzhou is a cruise-themed hotel set against the fascinating Jinji Lake. The hotel is uniquely designed to bring a different experience to all the guests. Ideally located in Suzhou Industrial Park, it only takes 8 minutes to get to the nearest railway station by car and 25 minutes to arrive in Shanghai by the express train. With the new subway, it’s easy to reach the other end of the city within 30 minutes.

With a variety of dining offerings, well-equipped facilities and dedicated services, we spare no effort to ensure that we are The Place To Meet in the storied city of Suzhou.

Thank you again for your feedback and support. We look forward to the pleasure of welcoming you to spend every night in Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suzhou, China
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 16, 2012

If your looking for a great hotel with friendly staff and a comfotable stay. The Crowne Plaza in the SIP area of Suzhou is the place to stay. The hotel is great and their are many places with in walking distance to eat at. If your looking to eat outside of he hotel.

Room Tip: Lake View side is the better side to get.
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hank0212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Hotel Management at Crowne Plaza Hotel Suzhou, responded to this review, May 23, 2012
Dear distinguished guest,

Thank you for taking the time to post your feedback. Your satisfaction is our best reward.

Crowne Plaza Suzhou is a cruise-themed hotel set against the fascinating Jinji Lake. The hotel is uniquely designed to bring a different experience to all the guests. Ideally located in Suzhou Industrial Park, it only takes 8 minutes to get to the nearest railway station by car and 25 minutes to arrive in Shanghai by the express train.

With a variety of dining offerings, well-equipped facilities and dedicated services, we spare no effort to ensure that we are The Place To Meet in the storied city of Suzhou.

Thank you again for your feedback and support. We look forward to the pleasure of welcoming you back to the Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 8, 2012

I was in suzhou for a couple of weeks at Crowne Plaza Suzhou. I have been to loads of hotels of different hotel groups, but this time, Crowne Plaza amazed me! What I want to talk is the wonderful check-in process and excellent club lounge exprience. Before I checked in, they have already know my membership info.and personal preference. Check-in was efficient and enthusiastic. The receptionist who was so nice and patinent enough that I even felt sorry to bother her with heaps of inquires about the city when I checked in. All the professional answers gave me lots of help when I stayed in the city. Mentioned about this hotel, you have to exprience the club lounge on 7th floor. Certainly, the overview of the Jinji lake will be jumped into your eyes at any position in Lounge and very classic decoration makes me feel never gonna be tired of it. Moreover, the service from hearts of the attendants are incredibly impressived.

Room Tip: try to book a room without breaky coz My son could make the food better.
See more room tips
  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah L, Hotel Management at Crowne Plaza Hotel Suzhou, responded to this review, May 14, 2012
Thank you for taking the time to post your feedback. We are glad to know that you have enjoyed your stay with us, especially for the check-in and Club Lounge experience. Your satisfaction is our best reward.

Crowne Plaza Suzhou is a cruise-themed hotel set against the fascinating Jinji Lake. The hotel is uniquely designed to bring a different experience to all the guests. Ideally located in Suzhou Industrial Park, it only takes 8 minutes to get to the nearest railway station by car and 25 minutes to arrive in Shanghai by the express train. With the new subway, it’s easy to reach the other end of the city within 30 minutes.

With a variety of dining offerings, well-equipped facilities and dedicated services, we spare no effort to ensure that we are The Place To Meet in the storied city of Suzhou.

Thank you again for your feedback and support. We look forward to the pleasure of welcoming you back to the Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Suzhou hotels
1.2 mi away
Renaissance Suzhou Hotel
Renaissance Suzhou Hotel
#1 of 1,444 in Suzhou
695 reviews
7.6 mi away
Shangri-La Hotel Suzhou
Shangri-La Hotel Suzhou
#3 of 1,444 in Suzhou
809 reviews
4.4 mi away
Pan Pacific Suzhou
Pan Pacific Suzhou
#8 of 1,444 in Suzhou
996 reviews
Show Prices
Show Prices
Show Prices
6.0 mi away
Suzhou Marriott Hotel
Suzhou Marriott Hotel
#2 of 1,444 in Suzhou
466 reviews
1.6 mi away
InterContinental Suzhou
InterContinental Suzhou
#5 of 1,444 in Suzhou
511 reviews
3.5 mi away
Hotel Soul Suzhou
Hotel Soul Suzhou
#11 of 1,444 in Suzhou
385 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Hotel Suzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Suzhou

Property: Crowne Plaza Hotel Suzhou
Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Suzhou
#2 Spa Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#3 Family Hotel in Suzhou
#4 Luxury Hotel in Suzhou
#32 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Official Description (provided by the hotel):
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Ctrip TA, Hotels.com, Orbitz, Travelocity, Agoda, TripOnline SA, Hotwire, Cheap Tickets, Cancelon and HotelQuickly so you can book your Crowne Plaza Hotel Suzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Suzhou

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing