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“Top Quality Hotel”

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Crowne Plaza Hotel Suzhou
Ranked #4 of 1,422 Hotels in Suzhou
Certificate of Excellence
Cambs
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Top Quality Hotel”
Reviewed August 16, 2011

My husband and I stayed at the Crowne Plaza twice, in May and again in June. The hotel is a beautiful hotel mimicking the look of a cruise ship. All the small details show the extent to which the Chinese will go to make things as realistic as possible. Service was impeccable and would definitely stay here again. You will pay extra for a lake view room. Breakfast was great with a wide choice and again service was brilliant. You find that the service at breakfast is Soooo good that the moment you take your last bite, or put your knife and fork down a waiter/waitress is there to take your plate away. My husband and I just used to laugh about it but it can be off putting to some people. The location is good and front desk very helpful at arranging taxis or translating for you when needed.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ZeinabK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca8218, Acting Director of Rooms at Crowne Plaza Hotel Suzhou, responded to this review, August 30, 2011
Distinguished Guest.


Thank you for taking the time to post your feedback. We are very glad to know you like our hotel as well as our service so much. We will try our best to do better.
Thank you again for your compliments and support and we look forward to the pleasure of welcoming you back to the Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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885 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 11, 2011

I've never been so impressed with a Crowne Plaza Hotel before. So glad that our friends recommended this hotel to us. From the convenient location, panoramic view of the lake, modern hotel rooms, facilities and restaurants, we couldn't find any faults at all. The warm welcome by the courteous staff made our stay truly memorable. Look forward to visit Suzhou again and of course this is the only hotel that we want to stay in this city.

  • Stayed October 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jkllhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca8218, Acting Director of Rooms at Crowne Plaza Hotel Suzhou, responded to this review, August 30, 2011
Distinguished Guest.


Thank you for taking the time to post your feedback. We are very glad to know you are so impressed with our hotel. We feel great honored.
Thank you again for your compliments and support and we look forward to the pleasure of welcoming you back to the Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 9, 2011

this was my third trip to the Suzhou Crowne Plaza Hotel.
It is always very enjoyable.
Good location in the middle of Suzhou Industrial Park at the lake and nice and clean rooms, I had once a suite which is located on the top floors, they are much bigger and have a round bath tube.
Has a chinese and japanese restaurant in the same building

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Martin_13678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca8218, Acting Director of Rooms at Crowne Plaza Hotel Suzhou, responded to this review, August 30, 2011
Distinguished Guest.


Thank you for taking the time to post your feedback. We are very glad that you always choose our hotel. We will try our best to do better and will not disappoint you.
Thank you again for your compliments and support and we look forward to the pleasure of welcoming you back to the Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cirencester, United Kingdom
Level Contributor
213 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed July 29, 2011

This is a true 5 star hotel. The staff are attentive, the rooms excellent, facilities perfect. Willing, smiling faces everywhere.
Flaws? Over attentiveness in the dining rooms meaning your last mouthful of food risks the plate being taken away...a relaxing drink is threatened by your recently emptied glass being whipped away and exposing you to a quick request for another drink.
However, I do regard this flaw as a benefit compared to most hotels I stay in!
Oh, and you have to pay 80rmb per 24 hours for wi-fi. Strange!

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Chispeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca8218, Acting Director of Rooms at Crowne Plaza Hotel Suzhou, responded to this review, August 30, 2011
Distinguished Guest.


Thank you for taking the time to post your feedback. To the flaw you said, we will improve our managerment. Your comments are very valuble to us.
Thank you again for your compliments and support and we look forward to the pleasure of welcoming you back to the Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weymouth, Dorset
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 11, 2011

Stayed at this hotel for a couple of weeks with colleagues. The location is lovely right on the lake side. It is easy to get taxis to anywhere in Suzhou for a couple of pounds.

The rooms are excellent, great size and well appointed. The restaurant and bars are of a good standard and reasonably priced for this standard of hotel.

The thing which sets this hotel apart however is the staff. They are all so friendly and helpful. All my colleagues commented on how welcome they were made to feel. I have stayed at other hotels in and around Shanghai and whilst other hotels can match the rooms and facilities I have never stayed anywhere where the staff were so good.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank C_Senor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca8218, Acting Director of Rooms at Crowne Plaza Hotel Suzhou, responded to this review, September 8, 2011
Distinguished Guest.


Thank you for taking the time to post your feedback. We are very glad you have so high evaluation with our hotel and staff.
Thank you again for your compliments and support and we look forward to the pleasure of welcoming you back to the Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hampshire
Level Contributor
110 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 26, 2011

I love to stay in Suzhou at the Crown. I am a business traveller and absolutely love this place. the staff not only speaks english well but cater to your needs. If you look a little lost, you can guarantee someone will come up to you before you can ask. There are a ton of western type restaurants just a short walk around the man made lake (after a week in china, you'll appreciate this). The theme of the hotel is a cruise ship and I find the rooms wonderful as well as the bar and restaurant.
I have never used the fitness center because I love the jog around the lake and park!

Room Tip: lowenburg restaurant nearby has great german beer!
See more room tips
  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank traveler347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca8218, Acting Director of Rooms at Crowne Plaza Hotel Suzhou, responded to this review, September 8, 2011
Distinguished Guest.


Thank you for taking the time to post your feedback. We are very glad you like our hotel and we will try our best to do better.
Thank you again for your compliments and support and we look forward to the pleasure of welcoming you back to the Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2011

This hotel has a great location, by the lake, offering an nice view all day. It was convenient as well, because my company is placed nearby. The staff is very friendly with a good level of English. Rooms are nice - lake view and spacious enough. I did appreciate the pillow menu, which the hotel offers. Breakfast has a large pallet of choice, from Chinese to american food. Hotel lobby bar is convenient, as you can have a good drink there and also work on your laptop connected to wifi, you feel like home. I stayed short time in Crowne Plaza Suzhou, so i had no chance to experience all the facilities which they offer. But what I tried i can strongly recommend.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Mj475100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca8218, Acting Dierctor of Rooms at Crowne Plaza Hotel Suzhou, responded to this review, July 8, 2011
Distinguished Guest.


Thank you for taking the time to post your feedback. We are very glad to know you like our hotel so much. We will try our best to do better.
Thank you again for your compliments and support and we look forward to the pleasure of welcoming you back to the Crowne Plaza Suzhou in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Suzhou

Property: Crowne Plaza Hotel Suzhou
Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#2 Spa Hotel in Suzhou
#3 Family Hotel in Suzhou
#4 Luxury Hotel in Suzhou
#31 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Official Description (provided by the hotel):
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 
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Also Known As:
Crowne Plaza Suzhou

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